Merch2 ⚡️

@AskFrontier still not update on the 24 hour service outage?

@AskFrontier I already tried that here and on facebook. You didn’t help.

@IamMikeMe2 I would be more than happy to assist you. I would just need you to send us a private message - Mary x.com/messages/compo…

@FrontierCorp your customers should get updates when the service they pay for doesn’t work

@FrontierCorp 4 outages in 3 months. Impacts work from home, school from home, healthcare appointments. And you gave me a $6 credit???

@FrontierCorp my service is down again because of some issue at your central office and you can’t even tell me when it will be resolved

@FrontierCorp my fiber optic service is down again for the 4th time in 3 months. Your customer service won’t provide any information. You’re losing customers because your service is unstable and unreliable and then you make it worse with zero communication and service

@AskFrontier I already tried that on Facebook and you gave scripted responses with no information. So now I’m telling people how awful the service is

@IamMikeMe2 Hello Merch@ I would be more than happy to assist you, but I would need you to send me a private message. -Mary x.com/messages/compo…

@AskFrontier why aren’t you telling everyone that our service is out because of some switch at your central office? Why can’t you tell us when it will be restored? Why is your communication and customer service so poor?

@Reuters @AskFrontier why don’t you help your customers when your service is down?

An emboldened India holds out for better terms in US trade talks reut.rs/4bktIu2 reut.rs/4bktIu2

@AskFrontier your customer service is terrible! 4 outages in 3 months. Can’t speak to a live person on the phone. Chatbot and social media give scripted responses with no information provided. Fiber optic is supposed to be the best internet service, with Frontier it is not!

@AskFrontier @askfrontier still waiting

@AskFrontier Yes. I’ve been waiting.

@FrontierCorp My service is down, your chat agent was incredibly unhelpful, and automated ticket 7200701 claims it won't be fixed until June 24th. Five days without internet severely impacts my livelihood. I need an Executive Customer Care Manager to DM me and escalate this

@AskFrontier I’m still waiting

@AskFrontier Yes send me a DM

@IamMikeMe2 Thank you for reaching out. I do apologize for any issues you may be experiencing at this time, but I do want to investigate this for you. Do I have your permission to send you a DM? ~ Matthew

@FrontierCorp Can’t reach anyone on the phone. Your chatbot agents give scripted responses with no information provided. Tell me when my service is going to be restored

@IamMikeMe2 Thank you for reaching out. I do apologize for any issues you may be experiencing related to your Frontier service. I do want to look into this matter for you to see what could be going on. Feel free to reach out via private message. Once done, we can proceed. ~ Matthew x.com/messages/compo…

@FrontierCorp another outage for an entire day with no information provided. Chat says it’s an internal switch at your central office but you provide zero information to customers. 4 outages in 3 months for me.

@FrontierCorp I’m not verified so I can’t do private chat. Just another example of Frontier making it impossible to get information

@AskFrontier @AskFrontier my fiber optic has been down all day again. 4 time in 3 months. Chat says it’s a switch on your internal system at your main office. Zero information provided to customers.

@IamMikeMe2 Okay. Well, we are here 24/7 on social media for assistance. -Ron

@AskFrontier Another outage already and terrible customer service again.