Ask Lyft

Need support? Visit help.lyft.com. If you have a safety concern or a critical emergency, visit go.lyft.com/safety.

@Is_Jessssica7 We’re sorry to hear about this experience. If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience. We’re glad to help! x.com/messages/compo…

These Lyft drivers are FUCKIN DUMB !!!

@Bryan_Yolo89 @lyft We’re sorry to hear about this experience. If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience. We’re glad to help! x.com/messages/compo…

I've been asked weird questions throughout my whole career with lyft. Because a customer is asking me a question. I'm not breaking any rules or policies. But somehow, a person around the world doesn't understand that and still terminated my account. @AskLyft @lyft please help

@Fionabloom Hi there, we hear you and are willing to help! Please send us a DM to assist you further. x.com/messages/compo…

@AskLyft hi there. My account has been overcharged with a Lyft ride I never took. Please advise. Thx

@tjamesj71 Thanks for bringing this to our attention and we want to make sure you are taken care of. Kindly DM us at your earliest convenience so we can review this for you.

@AskLyft I no longer have a US phone number. I no longer live in the US. I need to file my taxes but can’t get verified without a phone number. How can I get my tax documents?

@tjamesj71 We heard you and we're here to help! Please feel free to DM us and we'll gladly review this for you. x.com/messages/compo…

@kcger Sorry to hear about what happened. We want our customers to have the best experience in Lyft. If you have time, please share it with us through a DM so we can talk about it and resolve your concern. x.com/messages/compo…

@AskLyft $80 airport ride today. app glitched and didn’t use my cash balance. helpdesk not helpful. yikes! wld love to avoid a chargeback — can you help resolve?

@Amustafa33773 We are sorry to hear about this situation. In order for us to assist you better, please feel free to direct message us. x.com/messages/compo…

@AskLyft I tried log in to Lyft but everyone I takes to me add driving license and then visit help centre. They send email and same cycle is repeated. What to do?

@solanghellic We’re very sorry about the issue you are having. Everyone’s safety is paramount to us! Please feel free to DM us at your earliest convenience so we can help you out. x.com/messages/compo…

My Lyft driver has dubstep full blast. This is torture

@gromitToo2 We're sorry to hear that you're account was suspended. Kindly DM us so we can assist you with your concern. x.com/messages/compo…

@AskLyft account suspended for 5 days. Every attempt to contact Lyft Support has given me the same response: <next post>

@CrosbyMall We’re sorry to hear about this. We’d like to help make things right. Please send us a DM so we can look into this for you. x.com/messages/compo…

@AskLyft I’m having trouble with my account it’s been happening for well over a year now and nobody seems to believe any of the evidence that is presented before any Lyft associate ….. I came here to see if I can get this matter resolved, and in a professional timely manner….

@pedrotamayo1992 @slmetheny Hi there! We're sorry to hear you're unable to reach out to us via DM. We're also on other social media like Facebook and Instagram. You can send us a DM there and we'll be happy to assist you. x.com/messages/compo…

@AskLyft @slmetheny I have written to you several times that you do not let me write to the private.

@Yemi818 @jeremybird @davidrisher @lyft Thanks for reaching out. we're very sorry about this experience. Kindly DM us at your earliest convenience so we can assist you further. x.com/messages/compo…

@jeremybird @AskLyft @davidrisher @lyft When is Lyft going to finally add the 2024 Acura ZDX to its list of vehicles? Every Acura model is on the list besides the ZDX. I can’t understand why this simple process is taking so long! I’m beyond disappointed in Lyft. I bought a black luxury vehicle so that i can be doing Black and Extra Comfort with it, but i haven’t been able to because Lyft is taking forever to add it to their vehicle list. I’m stuck doing basic Lyft rides with a $70k luxury vehicle. Passengers keep on asking me how come I’m not doing Black with such a nice vehicle!

@ckelly_11 We’re sorry to hear about this. We’d like to help make things right. Please send us a DM so we can look into this for you. x.com/messages/compo…

@AskLyft Hi there! I need help with a customer support issue about an incorrect charge. Please let me know how to contact someone that isn’t the app chat, as that has not resolved the issue. Thanks!

@afflatusblog Thanks for bringing this to our attention and we want to make sure you are taken care of. Kindly DM us at your earliest convenience so we can review this for you. x.com/messages/compo…

@nettbetz We can only imagine how this made you feel and sincerely apologize for the inconvenience. We’d gladly take a look. If you'd like to discuss this further, please feel free to DM us. x.com/messages/compo…

why my lyft driver whispering to himself, help.

@Joseph_D_Rucker Thank you for bringing this one to our attention. We understand the importance of getting your ride as soon as possible. Please allow us to take a deep for you, kindly send us a DM at your earliest convenience. x.com/messages/compo…

⁦@AskLyft⁩ You got zillions of drivers waiting for a ride and you got surge pricing

@Amustafa33773 Thank you for reaching out to Lyft, We can't imagine the stress of not being able to access your account has put you through. Please allow us to take a deeper look into this, kindly send us a DM as your earliest convenience. x.com/messages/compo…

@HazardMcqueen We’re sorry to hear about this experience. If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience. We’re glad to help. x.com/messages/compo…

My Lyft has been saying that the car is 2 minutes away for the past 15 minutes. I can just walk to the car atp

@kaplan_oyt1974 We’re sorry to hear about this. We’d like to help make things right. Please send us a DM so we can look into this for you. x.com/messages/compo…

I renewed my driver’s license, got a temporary license, which is valid, and confirmed by CA DMV. @AskLyft why your systems still shows it expired? Is there a delay with your third party showing the actual status? If I was given a valid license by DMV, why Lyft does not accept?

@clenchner We’re very sorry about the issue you are having. Please feel free to DM us at your earliest convenience so we can help you out. x.com/messages/compo…