askmyGP

@JudithWorthin10 @StarraEducation What's good about systems like askmyGP is that even patients who don't want to use the online system still benefit, because phone lines are freed up

@StarraEducation Our surgery uses AskMyGP online at 8.30am and I have to say they do an excellent job triaging when you've explained your symptoms and what response you'd prefer. Always get a prompt message saying what sort of appointment is appropriate. I appreciate not everyone can do online.

I know I’m not the only one to complain about this and feel the difficulty intensely but WHAT. THE. F. are we genuinely supposed to do about the fact it’s impossible to get a GP appointment by phoning & holding at 8:30am & then not getting through?

@Keir_Starmer It’s mainly down to GO surgeries not using their technology. I log onto Askmygp, request an appointment & get a call back within 24hrs. Never had a problem

@peter_levy I use Market Rasen Sg and whenever I've used the Askmygp app in the morning, I've always had a call back from a doctor or have an appointment made the very same day, sometimes within the hour, they are amazing

@CHALcbh Hi Charles, sorry to hear you're having trouble. Could you please send us a DM? I have a few questions and will hopefully be able to help. - Alex

@askmygp why does this not work? Totally utterly useless and I will complain to my GP.

@Baldred Me too never had a issue. I also had a few nhs gp video appointments within 20mims of putting my askmygp request in

We've just got back from a visit to @EastCheshireNHS, where we're using digital solutions to improve patient outcomes and reduce costs in the Endoscopy department This will ultimately help the NHS diagnose cancer earlier

@janemerrick23 Hi Jane, sorry about these issues - is there any chance you could please follow us so that I can DM you? Keen to help if possible. - Alex

The surgery claims it uses the Evergreen app to book appointments - but that just defaults back to the online askmygp above. You can hold on the phone, but no one answers. Go down to the surgery in person, and they tell you someone will call back, but it might not be today

Don’t get sick on a Friday! My local GP surgery gives you four minutes to book an appointment on Fridays, otherwise you’ve missed out. This is the state of GP access in England @VictoriaAtkins @wesstreeting

@helenmallam Try not to worry... That's not always bad news. I always have a great response from my doctors, particularly through askmyGP. Despite popular belief, I find the NHS does generally work well regardless of the difficulties it faces.

Great to hear that you had a good experience with your GP practice @helenmallam! Get well soon ❤️

Great to see @askmyGP users The Brooke Surgery continue their dominance as the best-rated GP surgery in the country! tamesidecorrespondent.co.uk/2024/04/06/hyd…

@welshflier Delighted to hear about your good experience with the NHS and with askmyGP!

@petemorristwit Our GP surgery triages using AskmyGP, open for requests from 6am to 4pm. It's excellent. You can get phone appts, email advice and/or a f2f appointment the same day, if you need one.

@bart_read Any chance you could please DM us the name of your practice so we can pick up with them? We do try to work with practices to make sure that the way in which they implement askmyGP works for them and their patients. - Alex (2/2)

@bart_read Sorry you feel that way Bart :'( As I think you've guessed, it's up to the individual practices to set their own hours during which askmyGP is open to new requests (1/2)

Let's be honest: @askmygp suuuuuuuuuucks. How it should work is when I have time I send my GP a message when I'm free and then they respond when they have time. I.e., asynchronously. How it actually works is you can only submit requests during certain hours, and they can...

Brings a tear to our eyes. It's for these kinds of moments that we got into this business.

@tazsaints42 Great to hear that it's sorted! Do let us know if you have any trouble with askmyGP in the future. - Alex

@askmygp All sorted now! It seems like it WAS changed to repeat prescription, but I didn't know that!

Why is everything so complicated! Went online to use AskMyGP. I need some medication to be put on repeat. Got a message back to say that they don't do it that way. Phoned doctors and got an email address. Emailed them, they replied that if not on repeat, then I have to phone 1/

@LongWordMonthly We have both used ‘AskMyGP’ on a number of occasions & it works well. Doctors generally do recognise symptoms that need a face to face consultation or referral to consultant. As with any new system suspect that it will be younger patients & doctors who adapt #bbcr4today

@tazsaints42 Hi Tamara, sorry to hear about your experience. Is there any chance you could please DM us the name of your surgery? We'd be keen to investigate and hopefully improve this so that you have a better experience getting a repeat prescription in the future. - Alex

the doctor's between 10.00 and 11.00, and the prescription team will get it sorted! And it will take 72 hours! So, now that will be after Easter now! FFS!

@TruthTalkingMav @jackfire220 @yorkshire_pad @mrhenrymorris I fully believe it, because some GP surgeries seem to be much better for others in this regard. The surgery I'm at use AskMyGP to triage, and on a few occasions I've had an appointment on the same day I sent the request. The issue is the varies hugely from surgery to surgery.