Ask Synchrony

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@skylos Hi there, thanks for reaching out. We saw your comment and would like the opportunity to speak with you about your concerns. Please private message us so that we may review your concerns further. Thank you. -EK

Holy crapola, Synchrony bank - Your systems can't keep track of whether or not I've logged into the 'new experience' on their own?

@Robert_Resendes Hi Robert. For privacy reasons, could you please message us directly? -SC

@SynchronyBank @AskSynchrony I'm a relatively new customer, and though I'm loving all the OnePay universe has to offer, especially the 3% and 5% cashback offers, I can't get the MasterCard to sync with my financial aggregators. It's really messing up my budgeting. Is syncing on its way? Alternate methods?

This is not an official handle. Are you a cardholder with an account question? @AskSynchrony is here to assist.

@anamazingpita Hi there, we’re sorry to hear this. We’d love to help – please send us a DM so we can take a closer look. -DK

Just had to call @synchrony about my Amazon card and wow - the customer service rep who answered sounded MISERABLE lolol - the most pathetic, uncheerful, don't want to help a damn person voice I have ever heard 🤣 Someone definitely hates their job!

@lastcall75 Hi April, thanks for reaching out. We saw your comment and regret to hear of your experience, we would like the opportunity to speak with you about your concerns. Please private message us so that we may review your concerns further. Thank you. -TK

@CareCredit the level of incompetence of your staff is APPALLING! HOW does one NOT see/read memos on an account to credit payments to particular promotions? Is your staff that illiterate, incompetent, callous?

@akiac1987 Hi there. We understand your frustrations. Synchrony may obtain info to establish/maintain/review accts. We take into consideration your credit to make our credit decisions. This includes extending lines of credit, increasing/reducing/closing credit limits. Thanks. ~SP

@synchrony I have a rooms to go account that was closed without my permission. I have been given conflicting answers and need someone to contact me.

@elfhearted Hi there. We regret that we are not able to offer you a CareCredit credit line at this time. We assess individual credit bureaus to determine extension of credit. While the decision was not favorable to your current needs we hope you will consider us in the future. Thank you. ~MR

also not gonna be responding to DMs until it’s about buying, my cat comes first #nsfwtwt #selling

@captgoodguy Hi there. Thanks for reaching out to us. We regret to hear of your feedback. If there is anything else we can do to better the customer experience please let us know! ~NIO

I’ve never dealt with a more crooked, corrupt and unethical bank as @synchrony. They love to push the consumer around. Wish the @FTC would investigate and prosecute. #fraud

@jcampanale Hello John. We would need to speak with you directly to review your account. Please private message us your phone number. Once received, I will forward your information to a team member who will be more than happy to discuss it within 24-48 business hours. Thank you. -TK twitter.com/messages/compo…

@AskSynchrony I have sent a PM

@Lowes @MarvinREllison I have an issue and haven't been able to figure out how to resolve it. Purchased an appliance pkg on 4/4/26, and there is still NO firm delivery date. The kicker is that it looks like the statement will be due before the appliances arrive!! The store's only options are to wait it out or refund/rebill, but that will push back the delivery even more, and they cannot guarantee the pricing will be the same. Any thoughts? @AskSynchrony @synchrony has been no help as well.

@jcampanale Hello John, we have responded to your private message. Thank you. -TK

@emilie_manning Hi Scarlet. Please send us a direct message with additional information. -SC

@synchrony omg legit horrible customer service. Wow

@boxermom419 Hi there, thanks for reaching out. We saw your comment and regret to hear of your experience, we would like the opportunity to speak with you about your concerns. Please private message us so that we may review your concerns further. Thank you. -TK

@AskSynchrony Was supposed to receive an email re:canceling a credit app (after 45 minutes on hold) and still have not received an email to confirm.

@MintzeyMoon We're delighted to hear that we could help! Thanks for letting us save the day! -DK

@Equina_VT As someone who just went through pancreatitis with her own elderly cat, I feel this so, so much 🫂 I sent what I could, and I hope Cece starts feeling better ASAP!! If you need to, Care Credit is an absolute life saver for pet emergencies 🙏

I'm sorry for the lack of everything lately, My cat has gotten really sick over the last few days, She is over 1 years old and last night at 4am she puked up pink and red blood all over my bed. I took her to the pet hospital today where we found issues with guess what... her pancreas. She was severely de-hydrated & we got her fluids and medication to help pain / give her an appetite to hopefully make her eat as she hasn't really eaten much in a couple days. This Vet trip has absolutely financially wrecked me. I spent $700+ dollars to get her help (Ofc worth every penny for her, I'd do anything for her), BUT this has left me unable to pay other bills including rent. I am in DESPERATED need of help. She has a 2nd appointment for her for a fluid injection TOMORROW which is another $200. I DON'T Financially have this... please...help me. These Veterinarian bills are too much alone.

@cebeteja Hi there, thanks for reaching out. Please click on our name. That will bring you to our Facebook page. Once you're on our page you will see a blue box that says 'Message'. Please click that box to begin a private messages with us. We look forward to hearing from you. -TK

@AskSynchrony I'm afraid I don't know how to send a private message.

Thank you to our entire team for making Synchrony a Top 20 Best Company to Work For! We are honored to be recognized by @FortuneMagazine and @GPTW_US. Our people-first approach, culture of caring, and agile mindset drive innovation at speed and scale.

@cebeteja We regret to hear of your negative experience. If you wish to speak to us, please send us a private message to further assist. -EK

@AskSynchrony I've contacted your bank twice to discuss this late fee. Apparently, $50.00 is more important to your bank than a customer who was never late until the due date fell on a holiday. Every month, your charge is $92.00 - not the $43.00 payment I was making.

@cebeteja Hi there, thanks for reaching out. We saw your comment and would like the opportunity to speak with you about your concerns. Please private message us so that we may review your concerns further. Thank you. -EK

@synchrony @FortuneMagazine @GPTW_US I charged a set of tires on the Synchrony Bank Discount Tire credit card. The payments were automatically pulled from my account each month - never late. Until the payment due date fell on a Monday holiday either in January or February of this year. They charged my account $50

@cocobaby6 Hi Marci, thanks for reaching out. We saw your comment and would like the opportunity to speak with you about your concerns. Please private message us so that we may review your concerns further. Thank you. -EK

@synchrony @FortuneMagazine @GPTW_US I paid my credit card payment last week and it’s still showing it’s “processing”. I wouldn’t be surprised if y’all try to say my payment is late now even though it wasn’t.

@D3adly_Bane Hi there. There are many factors that go into the decision to establish, maintain and review accounts, including payment history and overall credit. We value your business and hope this helps explain why your account was affected. ~SP

@CareCredit paid my account off and you guys lowered my my credit limit. That’s some bull shit right there!

@Chiefs315 Hi there, thanks for reaching out. We saw your comment and would like the opportunity to speak with you about your concerns. Please private message us so that we may review your concerns further. Thank you. -EK

@Lowes @SHPbeds Never sign up for a Lowes credit card via @synchrony I have perfect credit & in 20 yrs of credits cards never paid interest. Their whole purpose is to steal your money. They charged me $73.66 interest on a zero balance 2 weeks later claiming it was from 2 months prior.

Built with purpose. Delivered with heart. 💙 Following our 24 Hour Bed Build, Lowe’s associates teamed up with @shpbeds to deliver more than 50 of those beds to kids in Atlantic City, turning hard work into something that truly makes a difference. A bed to sleep in. A place to feel safe. A reason to smile. This is what it’s all for and #HowLowesHelps. Read more here: corporate.lowes.com/newsroom/stori…

@VinceFleishman Hi there, we know this can be frustrating. Please send us a DM if you'd like to discuss this further. -DK

@synchrony horrible customer experience. Unfortunately I have 3-4 cards under other retailers under Sychrony. Tell people not to do that. Each card has its own phone number. So after AI customer service failed the real human fauled too.10 minutes of my life I’m not getting back