John Campanale

@IHGCorporate @IHGOneRewards @HIExpress @Chase Was to stay @ Holiday Inn Express & Suites Fernandina Beach Amelia Island last night, 4/10 for a quick getaway with my wife. No issues booking through IHG's website; used our Chase Reward Night.

@AskSynchrony I have sent a PM

@jcampanale Hi John, thanks for reaching out. We saw your comment and regret to hear of your experience, we would like the opportunity to speak with you about your concerns. Please private message us so that we may review your concerns further. Thank you. -TK

@Lowes @MarvinREllison I have an issue and haven't been able to figure out how to resolve it. Purchased an appliance pkg on 4/4/26, and there is still NO firm delivery date. The kicker is that it looks like the statement will be due before the appliances arrive!! The store's only options are to wait it out or refund/rebill, but that will push back the delivery even more, and they cannot guarantee the pricing will be the same. Any thoughts? @AskSynchrony @synchrony has been no help as well.

@mcshernj @IHGService @Chase @IHGCorporate @IHGOneRewards @HIExpress So after hearing crickets, we'll be leaving the @HolidayInn chain soon.

What is really sad is that @IHGOneRewards never ever responded to anything! In fact, I don’t even think that @HIExpress ever answered either ! At this point it looks like we will be leaving the @IHGCorporate family. So sad that after 17+ years they don’t care able their customers ☹️

@IHGCorporate @IHGOneRewards @HIExpress @Chase Was to stay @ Holiday Inn Express & Suites Fernandina Beach Amelia Island last night, 4/10 for a quick getaway with my wife. No issues booking through IHG's website; used our Chase Reward Night.

Well, I left a response to their DM and I haven’t heard from them in at least 24 to 36. Maybe it’s already been 48 hours. So what I can see is it looks like they really don’t care to find out what really happened. They just wanna follow the script, and that will be my reason to check out.

@jcampanale @IHGService @Chase @IHGCorporate I completely agree. So disappointing! They were great for a long time. They need nee management!

@IHGService I have left a DM. We’ll see what they have to say. So far, we have been really disappointed with the responses and actions so far ☹️ @IHGCorporate

@jcampanale Hi jcampanale, Thank you for letting us know. I found your DM and hope you’ll review mine when you have time. Thanks. ~ Dhalzin. twitter.com/messages/compo…

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@IHGService If you lookin your DMs I’ve left this info multiple times. If you have another way for me to send you information, please note it. @IHGService @IHGCorporate

@jcampanale Hi jcampanale, We appreciate you as a Platinum Elite IHG® One Rewards mem. Pls. ff & DM IHGService details about ur concern & send us the following so we can assist? -Complete name: -Email address: -Phone number: -Name of the hotel or confirmation number: Thanks- Jegz

@mcshernj @IHGService @Chase I will try. We’re at a loss of how bad their customer service has become. We are seriously looking at leaving the @IHGCorporate family

@jcampanale @IHGService @Chase I also emailed the VPs of customer loyalty and customer experience from LinkedIn. Try that…i am not sure how mine was resolved.

@mcshernj @IHGService @Chase I’m glad that they were able to finally work something out for y’all. Nothing back from @IHGService about my problem! :(

@IHGService @jcampanale @Chase I just want to express my thanks to whoever or however our issues finally got resolved. While it took weeks, IHG came through for us. Thank you to the IHG Service team, and the staff at the Kimpton George Hotel for putting your customers first. Much appreciated!

@IHGService @mcshernj @Chase I have replied via DM multiple times, hopefully someone will look into it.

@IHGService Is anyone looking at DM's? I was asked to DM y'all and haven't heard anything back!!

@jcampanale @mcshernj @Chase Hi, your feelings are completely understandable, and I'm sorry we missed the mark this time. Please send us a DM with the information we previously requested, so we can provide immediate assistance. Thanks, ~Dhalzin. twitter.com/messages/compo…

I agree 100%, we wanted a nice little getaway and ended up having to drive all the way back to the house at the end of the evening after spending 2 1/2 hours in the hotel parking lot trying to convince @IHGService @HIExpress @IHGCorporate and @IHGOneRewards. The scam company @_hiexpress_hq had no issues getting back with me and trying to give me money. Of course it was a scam but at least they listened.

@jcampanale @IHGCorporate @Chase And our hotel said the restaurant and bat was open as of Feb 2026 on their website but that was not the case. Still not open so false advertising and we spent a ton on ubers to offsite restaurants. Very poor. What a shame that they don’t care about their business anymore.

@mcshernj @IHGService They seem to be able to respond to you, but I've left numerous DMs, and they've never responded to my DMs @IHGService.

@IHGService We are unable to send a direct message.

@IHGService I have sent a DM, Thank you!!

@jcampanale Hi, I'm sorry to learn that you had this experience. To help you further, please DM us with the following information. -IHG One Rewards account number: -Full name: -Email address: -Contact number: -Details of the reservation (hotel name or confirmation number) Regards! -Mark

@IHGService @mcshernj And so @@IHGService has not even been willing to contact me yet

That was me that was / still having the horrible customer service. The customer service has been so poor that it looks like I’m going to be retiring my IHG account and moving to another hotel train after being with IHG since 2009 in a platinum elite member as well. I guess platinum elite doesn’t mean anything anymore. I’m sure another hotel chain would be happy to get my business and would be happy to give me a lot of points to join them specially to use their credit card.

That was me that was / still having the horrible customer service. The customer service has been so poor that it looks like I’m going to be retiring my IHG account and moving to another hotel train after being with IHG since 2009 in a platinum elite member as well. I guess platinum elite doesn’t mean anything anymore. I’m sure another hotel chain would be happy to get my business and would be happy to give me a lot of points to join them specially to use their credit card.

@jcampanale @IHGCorporate @Chase Such awful business practices. Who is running the show there?

@IHGService DM sent

@IHGService It seems that I cannot DM y’all?