Autoglass®

@LessGrumpy Good afternoon, we are sorry to hear this. Please can you send us a direct message so we can look into this further for you. King regards, Naz

@Autoglass made an appointment on your website to have a chip on my windscreen fixed. Now I get a call two hours later to say you can’t make it. Why offer slots in a realtime booking system that you can’t fulfil?

@Neglected_Toast Good morning - I'm afraid this is not something we are able to assist with - we recommend contacting your local dealership or garage to see if they are able to help. Kind regards, Sara.

@Autoglass Random question which will probably be a no. Do you repair the trim/plastic below the windscreen?

@kiefrost Hi there. Our quote request team are receiving a high number of requests for call backs at present, but if you have submitted this online, then please rest assured that a member of the team will be in touch. Alternatively you can call us any time for a quote on 0333 999 0100.

@Autoglass is there any reason why you’re not responding to quote requests placed via your website ?

@GavJamDob @GavJamDob Good afternoon, we are sorry to hear this. Please can you send us a direct message so we can look into this further for you. King regards, Ruben

@Autoglass Hi, I called on Friday to book an urgent appointment as my window is cracked. I was promised an appointment this week or a call back to confirm but neither has happened, what's going on please?

@SteveOdy @SteveOdy Hi Steve, I am sorry to hear this. Please send us a private message and we will be in contact to assist further. -Kind regards, Alison

The rubber windscreen seal is degraded, I thought I'd ring a company. I've not found a company that will just replace the rubber seal. hello this is @Autoglass how can i help? hi, I'd like a quote for a new windscreen pls. Is the windscreen damaged? no Oh, we can't help you sir😪

@crypteyhussle @autoglassr84887 @crypteyhussle Hi, I am sorry to hear this. Please send us a private message and we will be in contact to assist further. -Kind regards, Alison

@Autoglass Following up as I still haven’t received a response to my DM. Has now been ongoing since January. My confirmed repair appointment on 4 March passed without the repair being carried out and despite escalating the complaint to senior management and being told @autoglassr84887

@Autoglass Extremely disappointing experience that has now been ongoing since January. I booked a windscreen replacement on 27 Jan and was quoted £586.36 for OEM glass. My confirmed appointment for 4 March was moved to 20 March without my consent and the price

@Fonzie3232 @Fonzie3232 Good morning, to confirm a price please call us on 03443710041, kind regards Alison.

@Autoglass how much is it to replace my front window in my 141 Audi A5

@SNich1234 @lv @NatWindscreens @SNich1234 Hi Simon, I am sorry to hear this. Please send us a private message and we will be in contact to assist further. -Kind regards, Alison

@lv @lv windscreen insurance is ridiculous, @Autoglass is the only approved supplier and currently earliest fitting date is in April! @NatWindscreens can fit in 3 days, but I have to pay £200 extra to use a non approved supplier. Completely unreasonable and a safety risk.

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@MartynTideswell @MartynTideswell Hi Martyn, I am sorry to hear this. Please send us a private message and we will be in contact to assist further. -Kind regards, Alison

@Autoglass folks! How’s it acceptable that a windscreen which requires replacing as per your online form then has an appointment lead time of 1 month!! This isn’t acceptable and as the only car in my household I need this completing sooner

@gazleton Hi Gary, I am sorry to hear this. Please send us a private message and we will be in contact to assist further. -Kind regards, Jo

@Autoglass I'm trying to contact you about an appointment tomorrow. You've sent 3 links to chat but none of them work. Is there a way of talking to a human?

@jonoakden Good afternoon, thank you for contacting us. We are very sorry to hear this, please send us a direct message so we can assist you further. - Kind regards, Sara.

@Autoglass time estimates suck. Told to expect the guy to be with me 1:15-3:40. Call them at 4:15 and they say he will be with me in 10 minutes. Get a message from him at 4:37 to say he’ll be here in 20 minutes. Still 5 minutes away as I write this at 4:58. Do better.

@ml9468 @Tesco @Hyundai_UK @ml9468 Thanks so much for sharing your video and the great feedback – we really appreciate it and will pass your feedback to Neal and the team in Leeds! 😊 And thank you for highlighting how important it is to have glass cover included in your insurance.

ADAS windscreen/Insurance advice…@Autoglass @Tesco @Hyundai_UK see video, check your car insurance..thanks to Neal at the Leeds autoglass, brilliant customer service 👏👌

@michaelscates8 Good afternoon, thank you for contacting us. We are very sorry to hear this, please send us a direct message so we can assist you further. Kind regards, Sara

@Autoglass Booked car window screen replacement for today. Waited all day. Chased up to be told Cancelled last minute. Have to wait for another week. No priority appointment nothing. So another week its going to cost me due to this shoddy company. Appalling

@mart_brooks Good afternoon. Please send us a direct message so we can look into this further for you. Kind regards, Sara.

@Autoglass Can you please assure that driver of your branded van EO72 VST that loud thumpy-thumpy music is neither wanted or needed in a residential area at 8am?

@Joetenderloin Good morning, I'm sorry to hear this. Please give us a call to book on 0333 999 0100 and we can check appointment availability for you. Kind regards, Sara.

@Autoglass hi - I can find zero availability for the next month at any of the three nearest east London locations. Is that correct or a glitch with your site?

@MarkBeefTaylor @MarkBeefTaylor Good afternoon, thank you for contacting us. We are very sorry to hear this, please send us a direct message so we can assist you further. Kind regards, Ruben

Horrific service from @Autoglass this morning which, reading their replies isn't exactly out of the blue. Days of reminders about my 1030am appointment, told no appointment on arrival because they have clearly overbooked. No explanation offered other than, it's the system

@km_caroline @km_caroline Good morning, we are sorry to hear this. Please send us a direct message so we can look into this further for you. Kind regards, Ruben

@Autoglass despite numerous emails confirming that you’d attend my mothers address this morning, my mother is still waiting! After a 20 minute hold on the phone she was told they’re still waiting for the part!! I had email on Sunday saying the part was on its way! Will they come?

@vincemcgonagle Good afternoon @vincemcgonagle, we are delighted to hear you have been satisfied with our service and that you have had a good experience. We appreciate your feedback highly. If you need our service in the future, please do not hesitate to contact us. Kind regards, Ruben

@Kabuta007 @Kabuta007 Good afternoon, thank you for contacting us. We are sorry to hear this. If you still need our assistance please send us a direct message so we can advise you further. Kind regards, Ruben

@Autoglass absolutely ridiculous service

@LeeG505 @LeeG505 Good afternoon, thank you for contacting us. We are sorry to hear this and apologise for the delay, if you still need assistance please send us a direct message so we can advise you further. Kind regards, Ruben

@Autoglass thank you so much for canceling my windscreen appointment without any notice! I booked this replacement in December for action on 26th. I called today to pay, only to be told oh, we have cancelled your appointment! Great customer service!