Autoglass®

@ForresterKaryn @BBCWatchdog Good Afternoon, we are sorry to hear this. Please can you send us a direct message so we can look into this further for you. Kind Regards Ryan

@Autoglass @BBCWatchdog It has now been 2 months since I emailed a complaint regarding a faulty fitted windscreen and damage to my car interior. No acknowledgment nor attempt to resolve. How can I escalate this?

@sararyanjack Good Afternoon, we are sorry to hear this. Please can you send us a direct message so we can look into this further for you. Kind Regards Ryan

@Autoglass after three months I finally get the correct glass installed & many complaints finally sorted free of charge then today I get a bill not once but twice in an hour!! Do you not look at your system notes? Absolutely useless company

@microdoc @microdoc Good Afternoon, we are sorry to hear this. Please can you send us a direct message so we can look into this further for you. King regards, Alison.

@Autoglass I need an urgent windscreen replacement as windscreen broke yesterday. Booked a slot online for tomorrow (Saturday afternoon) and paid. Was phoned today and told they couldn’t do it till 3rd June. What kind of service is #autoglass providing?

@rajk1000 @Insurance_Post @rajk1000 Good Morning, we are sorry to hear this. Please can you send us a direct message so we can look into this further for you. King regards, Alison.

@Autoglass @Insurance_Post Please do NOT use this company. They do SUB standard work and then never get back to you when you make a complaint. They are awful!!! I’ve been transferred from one person to another to now on a line that I’m on hold for, for over 30 minutes now!!!

Thrilled to present our 'Stained Glass Windscreen' for the @Insurance_Post #BIA2024! 🌟 Recycling a damaged customer windscreen, it features our iconic van, symbolising service, growth (green shoot), Autoglass (red/yellow), and Laddaw (blue). Fingers crossed! 🤞

@rajk1000 @Insurance_Post @rajk1000 Good Afternoon, we are sorry to hear this. Please can you send us a direct message so we can look into this further for you. King regards, Alison.

@Autoglass @Insurance_Post Please do NOT use this company. They do SUB standard work and then never get back to you when you make a complaint. They are awful!!! I’ve been transferred from one person to another to now on a line that I’m on hold for, for over 30 minutes now!!!

We are delighted to announce that we won the @Insurance_Post British Insurance Awards Masterpiece Competition with our Stained Glass Windscreen! The piece highlights our commitment to sustainability &the fact that we recycle 100% of our glass waste #BIA2024

@only1womble @BBCWatchdog @only1womble Good Afternoon, we are sorry to hear this. Please can you send us a direct message so we can look into this further for you. King regards, Alison.

@Autoglass My son has had several appointments cancelled (engineer gone sick!) Call centre promise a manager will call back never do, been waiting months to sort out a cracked windscreen. Interestingly a friend of mine is now getting similar treatment from them! @BBCWatchdog

@nonpartialrant @nonpartialrant Good afternoon, we are sorry to hear this. Please can you send us a direct message so we can look into this further for you. King regards, Alison.

@kcoo75 Good Morning, we are sorry to hear this. Please can you send us a direct message so we can look into this further for you. King regards, Steph.

@Autoglass I’ve been trying to get my windscreen replaced since March! You have my money but keep cancelling at the last minute! Multiple cancellations by two different locations! One of them being after i’d already driven to you!What do I have to do?! 😡

@Picturecorner @Picturecorner Good morning, we are sorry to hear this, please send us a direct message so we can advise you further. Kind regards, Ruben

@Autoglass please can you explain how it takes, at best, 3 weeks from my initial call to have the rear windscreen on one of the UKs most common cars replaced.? I’ve just had a call saying my first appointment after 1 1/2 weeks is cancelled, which was already far too long!

@kcoo75 @kcoo75 Good morning, we are sorry to hear this, please send us a direct message so we can advise you further. Kind regards, Ruben

@Autoglass How are people getting work done by @autoglass? i’ve been trying to get my windscreen replaced since March! You have my money but keep cancelling at the last minute! What do I have to do?! 😡

Autoglass® has smashed through a major milestone - over 100,000 Trustpilot reviews! With an average score of 4.5 stars, customer trust and satisfaction means everything to us. Thank you for choosing Autoglass® and for leaving us such great feedback. #Autoglass #Trustpilot

@jaycollinsradio @jaycollinsradio Good morning, we are sorry to hear this. Please send us a direct message so we can advise you further. Kind regards, Ruben

Hey @Autoglass I registered my car last Thursday for a repair and am still waiting on a phone call to schedule?

@LessGrumpy Good afternoon, we are sorry to hear this. Please can you send us a direct message so we can look into this further for you. King regards, Naz

@Autoglass made an appointment on your website to have a chip on my windscreen fixed. Now I get a call two hours later to say you can’t make it. Why offer slots in a realtime booking system that you can’t fulfil?

@Neglected_Toast Good morning - I'm afraid this is not something we are able to assist with - we recommend contacting your local dealership or garage to see if they are able to help. Kind regards, Sara.

@Autoglass Random question which will probably be a no. Do you repair the trim/plastic below the windscreen?

@kiefrost Hi there. Our quote request team are receiving a high number of requests for call backs at present, but if you have submitted this online, then please rest assured that a member of the team will be in touch. Alternatively you can call us any time for a quote on 0333 999 0100.

@Autoglass is there any reason why you’re not responding to quote requests placed via your website ?

@GavJamDob @GavJamDob Good afternoon, we are sorry to hear this. Please can you send us a direct message so we can look into this further for you. King regards, Ruben

@Autoglass Hi, I called on Friday to book an urgent appointment as my window is cracked. I was promised an appointment this week or a call back to confirm but neither has happened, what's going on please?

@SteveOdy @SteveOdy Hi Steve, I am sorry to hear this. Please send us a private message and we will be in contact to assist further. -Kind regards, Alison

The rubber windscreen seal is degraded, I thought I'd ring a company. I've not found a company that will just replace the rubber seal. hello this is @Autoglass how can i help? hi, I'd like a quote for a new windscreen pls. Is the windscreen damaged? no Oh, we can't help you sir😪

@crypteyhussle @autoglassr84887 @crypteyhussle Hi, I am sorry to hear this. Please send us a private message and we will be in contact to assist further. -Kind regards, Alison

@Autoglass Following up as I still haven’t received a response to my DM. Has now been ongoing since January. My confirmed repair appointment on 4 March passed without the repair being carried out and despite escalating the complaint to senior management and being told @autoglassr84887

@Autoglass Extremely disappointing experience that has now been ongoing since January. I booked a windscreen replacement on 27 Jan and was quoted £586.36 for OEM glass. My confirmed appointment for 4 March was moved to 20 March without my consent and the price

@Fonzie3232 @Fonzie3232 Good morning, to confirm a price please call us on 03443710041, kind regards Alison.

@Autoglass how much is it to replace my front window in my 141 Audi A5

@SNich1234 @lv @NatWindscreens @SNich1234 Hi Simon, I am sorry to hear this. Please send us a private message and we will be in contact to assist further. -Kind regards, Alison

@lv @lv windscreen insurance is ridiculous, @Autoglass is the only approved supplier and currently earliest fitting date is in April! @NatWindscreens can fit in 3 days, but I have to pay £200 extra to use a non approved supplier. Completely unreasonable and a safety risk.

We’re celebrating three years of our LV= Member Community. We look back at the impact our life and pensions members had in 2025. Learn more about the Community and how to get involved: social.lv.com/4bDazE6

@MartynTideswell @MartynTideswell Hi Martyn, I am sorry to hear this. Please send us a private message and we will be in contact to assist further. -Kind regards, Alison