avid hotels by IHG

@Tommy_Bradley We're happy to hear our team could be there for you. We hope to welcome you back again soon under calmer circumstances.

@avidhotel Many thanks to your Mt. Juliet TN team!!! - really stepped up to help all of us who lost power in the ice storm. #aboveandbeyond

@ass_en1 We're sorry to hear about your experience. Can you send us a DM on Instagram ihg.co/6019C5jGf or Facebook ihg.co/6010C5jGA so we can look into this? twitter.com/messages/compo…

@jhshifris11 Happy Halloween, Josh! 👻

@avidhotel @HIExpress @InterConHotels @Candlewood @CrownePlaza @IHGhotels @vocohotels @HolidayInn happy halloween

@angelakuehn @IHGhotels Hello, Angela. This is concerning to hear. Can you please send us a DM with your full reservation details, so we can investigate this? Thank you.

Stay away from @avidhotel North in Macon GA! Had two rooms and both were a horrid nightmare. The bathrooms/showers are absolutely disgusting with built up filth all over, floors are not mopped, stuff smeared all over the walls etc. IHG should be ashamed!

@NotBiggPhill Thank you for raising this concern. We take this seriously. Please complete a report at the following link so we can look into this: ihg.co/6013fMK4S

Had a job interview scheduled for yesterday at the new Avid/Candlewood hotel in Bellefonte, PA. Their GM, Drew Patel, never showed. Didn't call me and isn't responding to any message. Unprofessional. Is this how you treat people @Candlewood @avidhotel ?

@Rodneikka Thank you for sharing your experience, Rodneikka. We're truly sorry for the inconvenience, and so glad Thomas was there to help turn things around! If you need any further assistance, feel free to reach out to us in DMs.

@avidhotel Had a seriously challenging experience at in West Chester, OH when my room was given away & the keypad failed, locking me out for 2.5 hours! Huge shoutout to Thomas at the front desk who worked tirelessly to resolve it. He's a lifesaver! #CustomerService

@Rodaskavich Hi, Jake. We're sorry to hear about your experience. Can you send us a DM on Instagram ihg.co/6010NFHYQ or Facebook ihg.co/6011NFHYv so we can look into this?

@IHGhotels @avidhotel No microwave and coffee in rooms? Those are a staple. Stayed 1 night, will avoid in the future. And what’s with no exhaust fans in bathrooms of all these new hotels? Cheap corporate crap. That’s why I seek out old hotels. These big companies suck balls.

So happy together. 👨‍👧 📍 avid hotel Fort Worth – Fossil Creek

@2martboys Hi, Lisa. We'd like to learn more about your experience. Can you send us a DM here or on Instagram ihg.co/60152N4g3 or Facebook ihg.co/60162N4gO so we can look into this?

Dear @avidhotel - this is annoying when you are trying to sleep! Please try and fix this. This is the second place I’ve stayed that was like this. 😩

@DanC294 Hello. We're sorry to learn about this. Can you please send us a DM with the details of your reservation and location of the hotel.

Someone @IHGhotels @avidhotel is going to have to explain to me why they feel that flying the US Flag at half mast and upside down is appropriate? Signed a US Combat Veteran

@tknep3 Hello, Thomas. Thank you for reaching out to us. Can you send us a DM on Instagram ihg.co/60102uOzC or Facebook ihg.co/60112uOzh so we can look into this? twitter.com/messages/compo…

Kind of silly there’s a major event in the plan and most of the people staying at my hotel are Boston Marathon runners and the @avidhotel does not have a special shuttle to a train station a half mile away? Both shuttle busses only go to the airport…

@jhshifris11 Thank you, Josh! Wishing you a happy holiday as well!

@avidhotel happy holidays

@lois405x Thanks for reaching out! We're so glad you had a restful stay with us. While we do not have that information, you can reach out to the hotel directly at 1-416-8473600. They will be in the best position to answer this.

@Gundys_Visor Hello. This is not the experience we want for our guests. Can you send us a DM, so we can look into this? Thank you. twitter.com/messages/compo…

First and last time I will ever stay in an @avidhotel property. Disgusting bathrooms with long hairs, and short and curly’s. Dry ‘liquid’ spots in front of the toilet. 2k points, you’re kidding me right?

@CDeHarde Thank you for choosing to stay with us. We can't wait to welcome you back soon!

@avidhotel It was everything I needed. Thanks for being in Cedar Rapids and I'm looking forward to my next Avid visit!

It’s still neat to me how the TV at the @avidhotel I stay at welcomes me to my room. Just a nice little touch that I appreciate.

@RyanEversley Hi, Ryan. We are sorry for your experience. Can you send us a DM on Instagram ihg.co/601755lLS or Facebook ihg.co/601855lLs so we can look into this?

@avidhotel Yo, first time staying at your hotels and your TV doesn’t work. I wouldn’t usually tweet but since nobody on your staff gives a shit I figured I’d bring it here for now. Do better. And by better I mean do better than a Motel, which is pretty bad.

@Commonscience Hello. We appreciate your feedback. For immediate assistance while on the property, please reach out to the front desk and request to speak with the Manager on Duty. Thank you.

@avidhotel Avid, I am writing to let you know that I don’t stay in hotels that play Fox News in the lobby. Shame on you

@netminder97 We are sorry to hear about your experience. Can you please DM us your reservation details on Instagram ihg.co/6017ZDZTZ or Facebook ihg.co/6019ZDZTb so we can look into this?

@avidhotel absolute worst hotel experience Ive ever had. Leaving at 6am because I cant stand to be here any longer. Never ever again

@thefaceofmiami Thank you for bringing this to our attention. We would like to investigate this. Can you send us a DM on Instagram ihg.co/6010XHPXC or Facebook ihg.co/6011XHPXh so that we can look into this?

It’s the fact I said I’m busy and she kept trying to talk to me 😒😩 @avidhotel this is so unacceptable I have stayed in many hotels and never have I ever 🤦‍♀️😒 so disappointing because it’s 6 in the afternoon why are u even opening my door 😒

@Robs_roan Hello, Rob. We're sorry. We will continue to assist you via DM to avoid any confusion. Thank you.

@IHGhotels @avidhotel If you need to call customer service and get Chen, say bye and hand up. Rudest customer service agent I have ever felt with. I asked about dates and he got angry. Really? Who needs this. Go elsewhere. Owners don’t care how employees treatment customers