Alastair Johnson

@StarbucksUK you’ve allowed me to place an order via the app. Arrived at store and it’s closed. Please arrange for a refund.

@Vitality_UK both my wife and myself have a joint policy. We both achieved 160 points last month. First Stanley game of the month and neither of us find a Stanley. Why have you moved this to a game of chance rather than motivational rewards?

@Vitality_UK @dodd2311 We previously got one drink per week. Stop with your crap responses and get your MD to issue a proper response not some crap email in a Saturday

@dodd2311 Hi there, thanks for your message and I'm sorry to hear that you've missed out on Amazon this month. Through Pick and Play, you continue to benefit from a guaranteed weekly reward for getting active – now with more choice (Caffe Nero and 25% off Itsu, or 50% off cinema).

Update on the terrible changes @Vitality_UK have made to their rewards, no Amazon vouchers because I didn't find enough cartoon dogs, three fewer Rakuten vouchers than I used to get, two fewer cinema tickets. Dreadful.

@tomjordanuk @Vitality_UK Totally agree, I’ve been with @Vitality_UK for nearly ten years. The system has gone through many updates and reward changes but always kept motivational to achieve 160 points a month. Now it’s 12 points a week to have a game of chance

Pick and Play is such a massive misstep by @Vitality_UK - does anyone involved in this car crash understand the mentality of people who collect Vitality Points - we like certain reward for effort, not some tricksy random element obviously designed to cut back cost. #epic #fail

@Vitality_UK @tomjordanuk How can it be based on healthy activity? It’s now a game of chance. More luck with a scratch card

@tomjordanuk Hello, thank you for reaching out. We appreciate that not everyone will be happy with the changes made to the rewards, however the value of the rewards we offer is unique to all our members. The structure continues to be based on healthy activity, unlocking your weekly and

@koolard @Vitality_UK @TradeStandards @TSScot Including @GamRegGB they need to be aware @Vitality_UK is a gambling app

Hi @Vitality_UK could you let everyone know what the odds are of finding 10 Stanley in a month are in your new pick and play nonsense? Given it’s an actual lottery surely you must legally tell us the odds of winning? @TradeStandards @TSScot

@norstar64757568 @Vitality_UK Including @GamRegGB

@Vitality_UK I renewed my plan on the basis of the monthly rewards. Two months in and you introduce a gambling game to give little chance of winning what we used to get for 48 points. Putting aside the immorality of forcing gambling, my wife is now totally demotivated to exercise

@DFCoSec @Vitality_UK Pot luck or Vitality controlling who they reward. More like gambling and needs to be regulated @GamRegGB

@Vitality_UK your new pick & play is truly awful.After 10yrs as a member,this is the worst change you've made (to an already glitchy app).Pot luck to get rewards that were previously activity based, esp when I keep picking blanks. Total misjudgement of your audience.Such a shame.

@baileyjax @Vitality_UK Inc @GamRegGB as more evidence this needs to be regulated

Another week of @Vitality_UK staying active and previously earning rewards….and another week of ‘finding zero Stanley’s’ on the child’s game of luck. What a terrible and pointless update you have created @Vitality_UK This needs to be reviewed

@spoks41 @Vitality_UK Luck or gambling? Vitality control who they reward @GamRegGB

@Vitality_UK I’m disappointed with this rewards game. It is not serious, I earned 40 points but only received 1 Stanley!This game is pure luck, and I don’t feel rewarded for staying active. May cancel my memebrship.

@goneforaburton @Vitality_UK Inc @GamRegGB

@Vitality_UK what on earth are you doing with Vitality Play? Random chance now of getting the rewards I've worked towards each week. What is the point of I have to gamble (and lose) to get them? If it wasn't my work health insurance I'd be gone to another provider…

@MatthewPCooke @Vitality_UK @GamRegGB maybe you can get involved as Vitality need to be regulated for their new gambling app

Vitality have seriously messed up their perks at @Vitality_UK. people do not like a random element because people get a lot more angry if they lose than if they win - it would’ve been better just to slightly Nerf all the perks without forcing people to play a rigged game.

@Vitality_UK What a load of rubbish, you basically control who can get more than four Stanley’s a month. Hopefully you are being monitored by the gambling commission @GamRegGB

@beatboxbumble Hi! With the Stanleys you've collected so far, you've already found enough to unlock a monthly reward on Monday. If you earn the points again this week, you have the opportunity to find more and unlock further rewards. Any questions, please reach out on WhatsApp 0161 884 4689.

@Vitality_UK On target for another 160 point month and yet I’ll not be able to obtain all Stanley’s. This is now just a gambling app #gambling

@Vitality_UK @Dirtynes @Vitality_UK not sure a what’s app chat which takes ages to speak to anyone is going to help. You’ve basically removed the motivational element and moved to gambling

@Dirtynes @beatboxbumble Hi there! We'll need to look into this so we can investigate the issue. Please can you message us on WhatsApp on 0161 884 4689? Thanks

@Vitality_UK can you let me know how the new spotting Stanley game is motivational to keep active? I regularly collect 40 points and now have to play a game of luck to get some of the benefits

@Vitality_UK are you owned by the same company as the National Lottery? I think I’ve got more chance of three numbers on Saturdays draw than finding any Stanley’s

@Vitality_UK But it’s now a game of chance, what an awful change you’ve made. No motivation to get to 40 points per week anymore. 160 points most months and not one Stanley last week.

@beatboxbumble Hi! 12 points a week will let you Pick your weekly rewards and Play to find Stanleys to get your monthly rewards. We're always exploring ways to make staying active fun and engaging to earn as many rewards as possible. Any questions, please reach out on WhatsApp 0161 884 4689.

@gigaclear disappointed you’ve cancelled my order today for a property I’ve recently moved in to. I’m now stuck with @bt_uk copper line and shocking speeds. You’ve even sent mail to my new property highlight the speeds and products

@VodafoneUK number ported 24 hours ago, cannot receive any calls. Please help as well told it would be resolved over night