Becca 👽

@Tesco hi can someone reply to my DM?

@loopearplugs hi I’ve unsubscribed to your email multiple times but am still getting harassed daily. Can you please update your system immediately. Thanks

@SimbaSleep good morning, I’ve put in a refund request for 200 night sleep guarantee. When can I expect a response?

@Tesco hello can someone DM about an order pls

@BarclaysUKHelp hi can help the app is down

@ArgosHelpers hi where is my order? I paid £8 for same day delivery 1520061470

@Dreams_Queries hi I’ve sent a DM regarding a fault product. Pls advise

@RoyalMailHelp I have by no reply. Can you check DM pls

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@RoyalMailHelp hi pls reply to DM missing parcel

@UberUKI_Support pls reply to DM

@ubereats_uk hi pls reply to DM asap

@TfL It’s been 4 months? Surely there is a time lane or make the barriers open whilst it’s not fixed

@beccasuths I'm afraid we are unable to provide a timeframe. Due to the current circumstances, the usual time limit will not be applicable. ^VK

@TfL your system keeps overcharging us and this has been going on for months now. When will this get resolved your website only mentions issuing refunds to Oyster card users, nothing about contactless bank cards, do you plan on issuing refunds or just defrauding us.

@TfL @ceejae25 When will it be up and running? Will there be a limit on how far back we can go?

@ceejae25 If you feel that you have been overcharged, you are able to enquire about this as soon as the Contactless page is back up and running. The Refunds team will then look into your charges and contact you directly. ^Mk.

@SW_Help I’m aware it was late. It’s been late almost everyday the last week

@beccasuths Hello Becca, unfortunately this service had a slight delay departing London Waterloo this morning. I apologise for the delay to your journey. ^LJ

@SW_Help hello why is the 7:02 from CJ to weybridge constantly late recently?

@TfL @NaijaMilanista Constantly the same generic reply. Surely you have a time frame??

@NaijaMilanista 2/2 I''m sorry for the inconvenience caused, and for updates, please visit here: tfl.gov.uk/campaign/cyber… ^YO

@TfL when's the contactless website going to be available. I have outstanding refunds to claim for weeks now

@TfL your website has been down for several months? When are you going to fix it for refunds. It’s unacceptable to just say “ we have no time frame”. Stealing!! Obviously so aware of the impact on customers and just keep their money.

@TfL Absolutely ridiculous it’s been since August. Will there be a time limit of how long you can go back?

@beccasuths Hi Becca, we're still unable to issue refunds for incomplete journeys on contactless. Once systems are back online you'll be able to review your charges and apply for refunds, unfortunately no confirmed date of when this will be. Apologies for the inconvenience caused, TA

@TfL hi I need multiple refunds but can’t see the journeys to claim back as your website is still down. How do I see the the journeys so I can claim??