Bill Bonilla

69 posts

Bill Bonilla

Bill Bonilla

@billthathrill

whaaaaaaaaaaats going on?

Houston, Tx Katılım Mart 2009
143 Takip Edilen98 Takipçiler
Bill Bonilla
Bill Bonilla@billthathrill·
@AmericanAir can you tell me why two separate entities in your company would tell me it would only take 2-4 days?
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Bill Bonilla
Bill Bonilla@billthathrill·
We looked past all your poor customer service, and made our trip the best possible trip we could ask for. You were not responsible for this
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Bill Bonilla
Bill Bonilla@billthathrill·
customer relations through e-mail. Well, we e-mailed you and were told we would receive a response 2-4 days later. Today marks day 10.
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Bill Bonilla
Bill Bonilla@billthathrill·
expenses incurred buying clothes, toiletries, and other necessities, he simply told us that there was no number and that we could contact
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Bill Bonilla
Bill Bonilla@billthathrill·
immediately. Also, when we asked your employee how we could contact someone to be reimbursed for our lost night at the resort and for
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Bill Bonilla
Bill Bonilla@billthathrill·
at the re-booking center(you must have a lot of pointless delays to have a re-booking center) informed us that we would be able to get them
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Bill Bonilla
Bill Bonilla@billthathrill·
We were not informed that our bags would not be made available to us until we were waiting for them at baggage claim. In fact, your employee
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Bill Bonilla
Bill Bonilla@billthathrill·
and much of our honeymoon funds. You need to teach your employees to respect their customers because every single one of them was rude to us
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Bill Bonilla
Bill Bonilla@billthathrill·
experience, seeing neither of us had been to Miami, but you failed to give us our luggage. You left us without our clothes, toiletries,
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Bill Bonilla
Bill Bonilla@billthathrill·
@AmericanAir, Because we missed our connecting flight, we had to stay in Miami for the night. You know, that would have been a great
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Bill Bonilla
Bill Bonilla@billthathrill·
@AmericanAir, telling us our flight was delayed, which in turn caused us to miss our connecting flight to our final destination.
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Bill Bonilla
Bill Bonilla@billthathrill·
Hey @AmericanAir, you tried to ruin my and my wife's honeymoon, but you failed so bad. You called us 5 hours before our initial flight,
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