Blair

@Norton Thanks. Just hoping for a quick resolution.

@blairs1 Thank for reaching back out. We have sent a request to our team to follow up with your message. twitter.com/messages/compo…

@Norton is there a way you can merge my new registration key with my old subscription? i've had it done before - just not sure how to go about it. cc: @NortonSupport

@Norton I haven’t heard back from the last few messages I’ve sent.

@blairs1 Thank you for reaching out to us. We see that you have sent us a direct message. Our team will follow up with you soon to assist with your request. Thank you for your patience. twitter.com/messages/compo…

@NortonSupport is there a way you can merge my new registration key with my old subscription? i've had it done before - just not sure how to go about it

@TELUSsupport can someone message me about the fix that was done to cause me to go from a credit balance to past due??

@TELUS help! getting emails about a past due amount but the account was cancelled over a year ago and within 14 days.. was previously a negative balance that was “fixed”. How do I get this fixed? @TELUSsupport

@TELUS your support team fixed an issue but now caused my account to become past due but I cancelled my account within the cancellation window. Please don’t ruin my credit score because of your error! @TELUSsupport

@TELUSsupport I now have received a notice of overdue balance. Please help. I don’t want your fix to ruin my credit score.

@blairs1 Hi Blair! We're here to help. Please send us a PM our way and we'll get that credit balance sorted out for you. twitter.com/messages/compo…

@TELUS i keep getting emails about a credit balance on a cancelled account and the chat bot won't let me talk to anyone - help? cc: @TELUSsupport

@theimpulsivebuy found the bacon grilled cheese Lay’s back on shelves at Kroger in Michigan. #spotted

@siriusxmcanada being lied to last year is only getting me $9 in refunds now. that doesn’t seem fair to someone who passed away?! we were basically told we need to keep the subscription - and in our grief mindset, didn’t question it. Now we should have. sad. any one else I can chat with?

@blairs1 Hi Blair, we offer our condolences. We’re very sorry to hear about this. Please call 1-888-539-7474 or chat with us at #chat" target="_blank" rel="nofollow noopener">siriusxm.ca/contact-us/#ch… and we will help provide a solution there.

@siriusxmcanada had a family member pass away mid 2025 and was told we wouldn’t be able to get a refund - now today when I called (after getting a notice the plan was going up) was told that was incorrect. how can we make this right?

@FidoSolutions I was able to connect with someone and they understood the error that happened. Everything is resolved now.

@blairs1 Buyers remorse allows you to cancel without penalty but would still be responsible for monthly charges up until the cancellation date. Any credits owed would automatically be reflected on your final invoice. -Eric

@Fidomobile cancelled within 14 days of activating, was charged in full and no refund as promised - trying to call, it's saying my phone was lost/stolen. help.

@FidoSolutions Sounds like it’ll be a CCTS case. Clearly the representatives cancelled incorrectly and I’m being penalized.

@FidoSolutions The account was fully cancelled. Both lines were cancelled during buyers remorse. I finally got a call back setup and they are not helpful. They only want to provide the refund already generated on the bill.

@FidoSolutions Right. But if the account is cancelled, it’s associating those numbers and I won’t be able to get a call.

@blairs1 Sorry to learn of this experience. It is correct that the contact is made based off of the phone numbers listed on your account. Even though your account is cancelled, please ensure you are signed into Fido.ca when trying to schedule the callback.

@FidoSolutions It just kept looping me. And wouldn’t let me schedule anything. Also, it used to schedule based on phone number on account. If the account is cancelled - how will it know to call me? Do I need to launch a CCTS ticket for this?

@blairs1 Can you provide further information on the error or issue you were encountering while trying to setup a callback? -Eric

@FidoSolutions It wouldn’t let me schedule anything.

@blairs1 Hi Blair, thanks for reaching out. Because this involves cancellations, billing and a possible refund, our Care team will need to review your account directly. You can schedule a callback through AskJack to speak with a Specialist. #how-can-i-schedule-a-callback-with-askjack-" target="_blank" rel="nofollow noopener">fido.ca/support/accoun… ^clh

@FidoSolutions I keep getting pushed in a loop in the phone menu and an error that the call cannot be transferred due to technical issues and to call back later.

@blairs1 Sorry to hear your conversation didn't leave you assured your account was cancelled without charges. Sounds like you cancelled within our buyers remorse period so kindly wait for that second/ final invoice that should be generated soon. When did you cancel the services? -^rm