Paula Bolt

@OctopusEnergy good morning. Octoplus rewards are not working today - I updated the app, is that the reason? Thanks

@OntheBeachUK your live chat is saying office is out of hours but it is only 4.30pm and office is open until 6.30pm

@sainsburys hi, I purchased the Sainsbury’s Piri Piri spatchcock chicken and just went to put it in the oven but part of the chicken has gone off despite being in date (sell by 29.10). I would like a voucher for the cost so I can buy again please. I have photos to share.

@thameswater Thank you Josh

@bolt_paula Hello, I'm sorry to hear that. Do you have the address closest to the work, so I can pass this along? - Josh

@thameswater major traffic/ gridlocked area on Langston Road because of Thames Water temporary traffic lights. Can you help - re sequence the lights?

@thameswater Hi Josh, the entire length of Langston Road in Loughton is gridlocked. I work at the Bank of England at the furthest end of the road and have sat stationary for 90 mins. Langston Road runs into Chigwell Lane. Any help would be appreciate as cars and people over heating! Thx

@YodelOnline please can you explain why the Dartford depot closes at 12 noon on a Saturday when the website states it closes at 2pm!

@JDSports @JDHelpTeam shoppers, don’t pay with Apple Pat as when you return items you must present the phone and not bank card! Queued for 30 mins to find out I couldn’t do my son’s exchange. Ridiculous!

@TicketmasterCS Thank you

@bolt_paula Hi, please follow us so that we can DM you

@TicketmasterCS hi, I’ve been trying to contact you to say that I didn’t receive the presentation box that I ordered with the ABBA voyage tickets ahead of the concert. Please may you arrange a refund. Thanks

@TicketmasterCS Thanks - now following

@Greggles999 @MoneySavingExp Same issue @Tesco . !!!

@quookeruk installed new tap to discover faulty part. Called customer service, got through after 10 mins only to be told to send a picture of the faulty part. Was given a generic email so now back in the “queue” again. Response expected in 48 hours. Expected better Cust Serv.

@marksandspencer I’m hoping you can help regarding a return - may I DM you?

@marksandspencer hoping you can help me with a return? May I DM you?

@bmstores visited Kidbrooke store to refund unwanted Christmas gift, showed receipt but apparently it needs to be a gift receipt not a normal receipt? I wasn’t given a gift receipt at time of purchase and so I HAD to spend the value of item as they would only exchange!Feel robbed

@bmstores apparently, I need a gift receipt for a refund to be honoured as part of Christmas refund policy - makes no sense! I was not offered a gift receipt!

@bmstores your Christmas refund period is until 30 Jan, so I was told by customer service but in store, would only offer exchange to value as I didn’t ask for a gift receipt at tone of purchase? That makes no sense!

@TUIUK I have DM’d you, thanks. I’m hoping I will get a very quick response as I am very anxious now about my missing case and want it sent back home asap. Thank you

@bolt_paula Hi Paula, I'm sorry to hear this & that one of your cases was left at the hotel. We can contact our Resort Team on your behalf. Please DM us your booking details & enquiry. Please note we can only speak to the lead passenger. ^Christopher

@TUIUK we were picked up by TUI transfer to take us to Antalya airport in Turkey, but the driver erroneously left one of our cases at the hotel. We had to fly home without it. Hotel confirmed they have it. 1 wk later & TUI after care still not responded to arrange next steps!HELP