Bryony Murray

@ArgosHelpers hi - we picked up an order of a side table today but there are several issues including bolts not fitting the pre made holes. We do not have the packaging - what can we do in terms of a return?

@HelpAtGeorge hi! We received an order with garden furniture on Saturday however there are several faulty parts. Keen to return but the box is very large so unsure if it can go back to a store? Could you plz advise, thanks!

@HelloFreshUK hi - I have a parcel shipping today but it’s for the wrong address. Is it possible to divert it? Thanks

@johnlewishelp hi - my daughter has just opened her Xmas gift from grandparents and 50% of the parts are missing - plz help

@EE hi the delivery of our new phones is delayed - however we are due to trade in the current iPhones. These need to be received by 27th December which is now looking unlikely - what should we do?

@goustocooking hi - I just tried to use this code but am only able to get 20% off on the app? Can you help?

@BootsHelp hi! My order arrived yesterday and two of the items have burst open. One of the other items in the box was a more expensive electronic device and is now covered in baby oil 😵‍💫 really disappointed the items were not packed safely!

@HelloFreshUK hi I’ve just had payment taken for next weeks delivery (on Monday) - I cancelled this several days ago so unsure why payment has been taken now? So late?

@Jade__Jeffery That is so traumatic jade, sorry you had to go through that 🥺 I ended up having a planned c-section because Maeve was breech and wasn’t for moving! Felt like a total fraud at first but quickly realised birth is birth! 😂 xx

@RoyalMailHelp hi, several of my items have been left outside in rain and are severely damaged. How do I claim for damages? Thanks

@Jade__Jeffery That sounds like you have plenty! You’ll want to dress he or she in boy or girly clothes rather than white anyway. People are super generous with gifts too so you’ll be sorted. Plus sleepsuits are so easy for the first few weeks ☺️ xx

@ZARA_Care hi 👋🏼 I had an online order sent to the Edinburgh store which I have been unable to collect twice due to issues with the machinery. It has now been sent back to the warehouse but I’ve had no refund, please help

@goustocooking my box has just arrived… missing pretty much all of the meat items. How can this have happened? Have logged on app but the recipes are pretty much unusable…AGAIN 😵‍💫

@AskSmythsToys hi 👋🏼 we purchased a stroller online and have opened (and built) but it is not suitable due to size. Is it possible to return to store built? Or should it be dismantled? Thank you

@goustocooking so many missing ingredients this week - most of them making the whole recipe undoable 🆘 we did receive an email with substitutes but none of the major ones. So disappointed

@HelpAtGeorge hi 👋🏼 I’m trying to create a return but the online portal doesn’t recognise my order number / email. Is there any way around this? Thanks!

@HelloFreshUK hi 👋🏼 I’ve just been charged for an upcoming delivery but we won’t be here - could you please help me delay for 1 week? Thank you!

@AskeBay hi 👋🏼 I have funds in my eBay account from sales but am being told to change my settings to USA and that I don’t have a payment method on file (I do). Could you plz advise?

@RoyalMailHelp Hi - I have sent a DM but no response? Thanks

@RoyalMailHelp hi 👋🏼 my special delivery item hasn’t arrived (was posted on Thursday) - but I’ve lost my receipt & tracking number 😩 is there anything I can do? Thanks