Mrs Budge

@SHEIN_Official @SHEIN_UK Tell customers they’re getting a refund, get them to return the item, then hide behind a coupon excuse and change it to £0 after the fact. Why would anyone return something for nothing? Why ? paid for it — I should get it back. This is just misleading.

@Channel4Help @Channel4 trying to watch MAFS on your TV catch-up app is painful. Cuts out, freezes, crashes ! Everything else works fine—this is just rubbish - I give up 🙈 Anyone else?

@AmazonHelp @AmazonUK I’m going round in circles. How many people does it take to fix this? It’s simple: put the parcel IN the box. Stop asking me to DM / fill forms when absolutely nothing gets done. Still happening. Every delivery.

@AmazonHelp @AmazonUK How many times do I have to post EVERY delivery before you get it right? Box is next to the door. Instructions are there. And still… this. What exactly is the issue? Why can’t you follow instructions?

@British_Airways I give up

@budge_mrs Sorry to hear that you've already tried. If you'd like to make a High Life shop purchase, we're unable to do that here, unfortunately. The team should be able to provide assistance via the HighLife shop website. Laura

@British_Airways @highlifeshop Your High Life Shop is completely broken — won’t accept payment, and customer service was useless “Keep trying the website” is not acceptable. I’m flying Saturday and trying to pre-order — this is basic. Sort it or tell me how to order properly.

@British_Airways @highlifeshop I did - and they were useless - I could barely understand her and as mentioned her instructions were to keep trying - what a waste of my time ! You’ve not read my message and once again just pass the buck - your customer service stinks

@budge_mrs @highlifeshop Hi there. We're very sorry to hear this! Please contact the High Life shop directly. You can find their contact details here: highlifeshop.com/contact-us/ Laura

@AmazonHelp @AmazonUK Case open with Executive Relations and this is today’s delivery. Drivers still leave parcels NEXT TO the parcel box instead of IN it. No wonder stuff gets stolen Multiple complaints. Photos. Escalations. Nothing changes. How difficult can this be?

@AmazonHelp @AmazonUK Multiple complaints. Photos. Escalated to leadership (Ananta – Shipping & Logistics). Drivers still leave parcels at door - instead of IN the box It’s only a matter of time before something is stolen. How hard can it be ? You are incompetent

@TNLUK your new National Lottery app is impressive in a very specific way: it can’t scan tickets, can’t buy tickets, and can’t check tickets. No idea why they changed it — the old one worked perfectly 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️

@TNLUK And it’s terrible - the scanner doesn’t work properly , the results don’t load - bloody awful

🗞️ Good news 🗞️ Our new look app and website are now live, thank you for your patience.

@belfastcity_air Please register me for flight updates on flight EI3645 on 2025/12/26 18:25 GMT+00:00 RSRC:101

@AD_Oficial I’ve emailed both your Portugal & UK customer service teams on 5 Oct about a faulty pair of shoes bought in Cascais in April — no reply or even acknowledgment. Very disappointing for a premium brand. Please could someone contact me to resolve this?

@UPS_UK I’ve had 2 senior staff (incl. a Team Captain, Post Clearance) tell me to “contact HMRC” because UPS used the wrong customs code on a warranty repair. UPS handled both export & import, took £80.46 while in dispute, & are now passing the buck. I need a manager.

@UPS_UK I’ve sent no end of DM’s all of which have been ignored - I’ll resend one more time - the customer service is shocking

@budge_mrs Hi. We're really sorry to hear about your experience with us. Should you wish to seek additional support, please send us a DM with your UPS tracking number, along with your full address, telephone number, and email address. Kind regards, Laura. twitter.com/messages/compo…

@UPS_UK Charged £60.24 VAT + £19.40 fees on warranty parts (Inv 64692193) marked “Warranty repair free of charge – value for customs only.” HMRC says no VAT due. Staff just say “it’s on the invoice” — they don’t know the rules. I won’t call in again. Fix it.

@UPS_UK Charged £60.24 VAT + £19.40 fees on warranty parts (Inv 64692193) marked “Warranty repair free of charge – value for customs only.” HMRC says no VAT due. Staff just say “it’s on the invoice” — they don’t know the rules. I won’t call in again. Fix it.

Hi @AerLingus @AerClub, I’ve submitted my missing Avios claim twice (EI915 & EI916, May) with full boarding pass details and still no response. Please escalate and provide a case number. AerClub #3081475004465191

@VodafoneUK Clearly can’t read either !

@budge_mrs Hi there, thank you for contacting us! We understand this has been frustrating for you and we're here to help. Could you please send us a DM so that we can assist you further. Ekta twitter.com/messages/compo…

@VodafoneUK make an announcement about what’s going on - I can’t receive any calls - and stop asking people to just DM you - it’s a cop out . Lots & lots of YOUR CUSTOMERS are having problems- we just need transparency