Bupa UK

At Bupa, we are redefining healthcare for the age we live in today. A healthcare that is more progressive, in-tune and different for all who benefit from it. A healthcare that is as much about mental health as physical. #ThisIsHealth

@peteandgill56 Hi Peter. We're very sorry to hear about this. Please send us your membership number and further details via a DM so we can look into what's happened. Alternatively, our Customer Relations team are available on 0345 606 6739 if you'd like to discuss this in more detail.

@BupaUK Do NOT buy Bupa HEALTH insurance. Our experience is you have to argue EVERY step of the way. Simply awful at a time when a claim should be stress free they increase the stress. you have been warned. You pay & they do their very best to prevent you receiving treatment.

Merry Christmas everyone! 🎄 Some of our care home residents wanted to share a heartwarming Christmas message. They're sending all of their warmest wishes and Christmas cheer your way this festive season. 🎅🤶 #Christmas #MerryChristmas #ChristmasDay #CareHome

@Dj_Mulvers @bluelightcard We're sorry to hear you're looking to cancel your policy. Please give the Loyalty team a call on 0800 010 383 to cancel. Lines are open 8-8 Monday to Friday and 9-12.30 on Saturday. Many thanks

@BupaUK please cancel my policy, what your colleague has told me about @bluelightcard discount and the T&Cs that @bluelightcard state appear very different. I’ve emailed the cancellation team but they want a form printed and returned, I have no printer ink left

@Harryh999 Hi there, I’m sorry you’ve been experiencing issues with our app. Please get in touch with our Digital Support team by calling 0345 608 0898 or email Digitalservices@bupa.com for assistance. Thanks AH.

@BupaUK I’m getting the same email, every day, to open the App, please sort it out, it’s been weeks

At Bupa, we are redefining healthcare for the age we live in today. A healthcare that is more progressive, in-tune and different for all who benefit from it. A healthcare that is as much about mental health as physical. #ThisIsHealth

@TheDeuce45 We're very sorry to hear about this. Please give your Member Services team a call on 0345 609 0111. You can also use webchat at bupa.co.uk/contact-us. Many thanks

@BupaUK , again letters coming through from solicitors as one has not paid our outstanding bill which you are entitled to pay..All our monthly subscriptions are paid and up to date..Where do I begin with you..Get your act into gear for a change..

@MarcusT25uk The team work complaints as quickly as possible in the order they're received, but I'll contact the team and ask them to pick this up as quickly as possible. Many thanks

@BupaUK Yes…. But that was 7 days ago ?!?

I’ve been a corporate customer of @BupaUK for years and now amidst a post divorce serious mental health issue have been hit with a “computer says no” approach to adjusting the policy mid term meaning that I have no option but to put the crisis on hold until the policy resets

@MarcusT25uk Hi Marcus. As promised, a complaint has been forwarded to our Customer Relations team for investigation. The team will be in contact once they've completed their review. The team are available on 0345 606 6739 if you'd like to call them direct. Many thanks.

@BupaUK Well done @BupaUK… literally not even a phone call to follow up after appearing to publicly give me some assistance and a promised follow up / investigation …. Again you demonstrate a phenomenal attitude to care! Dear me …. Money first … care second …. A long way second

@MarcusT25uk We're very sorry to hear of your disappointment. Please DM us your membership details so we can better understand what's happened. Alternatively, our Customer Relations team are available on 0345 606 6739. Lines are open 9-5 Monday to Friday. Many thanks

@BupaUK Thanks for the lack of response @BupaUK … Saddened that you’ve not taken the time … I had hoped that after my conversations with your team members Jimmy Brown and Leann Ellis that you might see the good in this situation and allow me to continue the treatment #MentalHealth

@TheDeuce45 We're very sorry to hear about this. Please contact your Member Services team on 0345 609 0111 so this can be looked into urgently for you. Lines are open 8-8 Mon - Fri and 8-4 on Sat. Alternatively, our Customer Relations team are available on 0345 606 6739, Mon - Fri 9-5.

@BupaUK, afternoon..I would like to discuss a few issues at hand..Why do you, if all is correct on our side, not pay invoices when they should be..We are now being contacted by a Debt Collection agency on behalf of my 5 year daughters operation..Communication shall be appreciated

@Fillandavillain We're sorry to hear of your disappointment. Please DM us the membership details and any further information so we can better understand what's happened. Many thanks

Disappointed by @BupaUK's slow response in performing their medical evacuation for a 91-year-old man, a loyal paying member for decades, in urgent need. Elderly patients deserve prompt care & attention. #HealthcareFail @BupaGlobal #PatientSafety

@MartynJohnPR @AskBupaUK Hi there, I’m sorry you’ve been experiencing issues with our app. Please get in touch with our Digital Support team by calling 0345 608 0898 or email Digitalservices@bupa.com for assistance. AH.

@AskBupaUK your app seems to be completely broken and unable to book any appointments/ use our policy. I’m on the latest iOS using an iPhone 16 pro max. Any fix?

@Bonahis @Bupa Good afternoon. The number is correct, however, as its a UK freephone number, the call wouldn't be free when dialled from abroad. You would need to dial +44 800 237 777. Alternatively, you can try +44 345 600 7187. Many thanks

@Bonahis Good afternoon. The number is correct, however, as its a UK freephone number, the call wouldn't be free when dialled from abroad. You would need to dial +44 800 237 777. Alternatively, you can try +44 345 600 7187. Many thanks

Looking to curb your sweet tooth cravings this new year? 🍫 Read more in our article with insights from Dr Sarah Aldugman, Bupa GP, on how to eat less chocolate. Find out more here: bit.ly/409f0zS

@Bonahis Good afternoon. The number is correct, however, as its a UK freephone number, the call wouldn't be free when dialled from abroad. You would need to dial +44 800 237 777. Alternatively, you can try +44 345 600 7187. Many thanks

@Bonahis @Bupa Good afternoon. The number is correct, however, as its a UK freephone number, the call wouldn't be free when dialled from abroad. You would need to dial +44 800 237 777. Alternatively, you can try +44 345 600 7187. Many thanks

New year, new you? Our very own Dr Samantha Wild shares her advice for anyone considering trying a health or wellbeing trend in 2025. bit.ly/4jpisiH

2025! Wishing you all a year filled with health, happiness, and unforgettable moments. From our hearts to yours, Happy New Year! 🎉🥂 #HappyNewYear #NewYear

Unlock the secrets of sleep and its profound impact on your wellbeing! Join Dr Elizabeth Rogers as she explores the impact of restful sleep and reveals how alcohol might be disrupting it. More here: bit.ly/4guY90U Health is wealth, and sleep is a crucial part of it!

@Leighlines We're very sorry to hear about this. Please DM us your father's membership number and further details so we can better understand what's happened. Many thanks

My father had a stroke a couple of weeks ago. My parents paid fortunes to @BupaUK who have offered nothing - no respite care, no rehab, no physio, no Occupational Therapy, no advice. Nothing. Is there here any point in paying health insurance?