Casper UK

Days like this we just want to quit Twitter and go back to bed. But then we’re like, wait, we -are- a bed. Life is weird.

@elettronora @UPSHelp_UK @Casper Hey there! We'd love to help you out with this. Please pop us a quick email to support@casper.co.uk or give us a call at 0800 980 6900 and we'll do everything we can to make sure you receive your mattress. Thanks so much!

Help get a great night's sleep with our @CasperUK Signature Foam Mattress 😴🌙 Shop now in four monthly instalments > bit.ly/2YSjtWK

@Tetens @Casper @ArrowXL Hi Kristin, we are so sorry about all the trouble with your delivery. You can expect your mattress to arrive tomorrow morning via UPS. Please reach out to us if you need any further assistance!

@dprytherch Hey Dave! It's very straightforward: if you ever have days where you feel like a torn, crumpled, unwanted advert, a restorative night’s sleep on a Casper mattress will set you back on track. 😉

@philmuc @CasperDE Hey Phil, sadly we are not able to deliver UK sizes outside of the UK. So sorry about that!

@CasperUK will you deliver a UK Double matress to Germany? I have my UK bed here, and @CasperDE dont stock the right sizes. #thanks

@edwardhorsford Hey Ed, thanks for flagging this! We'll check with our tech team. In the meantime, if you're still having trouble placing your order, please feel free to reach out to us at 0800 980 6900 and we'll help you get it sorted.

@casperuk your payment pages seem rather buggy. Besides this poor wording, a payment failure doesn’t seem to show as any form of error on the page - it’s just like I didn’t press ‘submit’.

@KoistyMoisty It looks like you've upgraded your bedroom @KoistyMoisty 🤩

@CasperUK what have I done 😐

Are you a fan of hybrid mattresses? We have good news for you! @CasperUK have finally released their own hybrid mattress. Read my review to find out more. 💤 #bestmattressuk bestmattressuk.com/casper-hybrid-…

@annie_lloyd @Casper Hi Annabel, we're super sorry to hear this! We'd love to resolve this for you. Can you please send us an email to support@casper.co.uk so our team can assist? Thanks so much!

@Casper - very disappointed in your pillow. Only two years later it’s completely lost it’s shape. Why bother paying £60 when it doesn’t last? :-(

@eddieTbadger @ArrowXL_Help If you need further assistance, feel free to loop us in and DM us your order # so we can have a closer look at it!

Hi there @ArrowXL_Help - just sent you a DM with detail of my @CasperUK delivery which is running late with no pro-active updates on delivery from you - hopefully you can sort ASAP?

@TheExpatDandy YES.

@stavrosnoblias Oh no, Chris, we're sorry to hear you're having trouble receiving your order! Mind dropping us a DM with your order# so we can help you resolve this?

@CasperUK looks like you have some disgruntled customers due to UPS. You can add one more. Why not try using a shipper from the 21st century. Took my full address but claim they don't have it, then state they have it, then fail delivery due to incorrect address. Should I try emma

@urbandelice @Casper Oh no, we're so sorry about this Cristina! Could you please reach out via DM and let us know your order # so we can sort this out?

@SR_says Hi Sameer, we don't have any stores in the UK just yet. But you can try our mattresses at home for 100 nights, free delivery, free return. If you're not happy with it, we'll take it back and refund you in full.

@CasperUK do you have any stores or anywhere we can test your mattress?

@S_Carimi oh no, we're sorry to hear this! could your issue be sorted? if you like, DM us your order# and we'll arrange a call back asap!

@CasperUK hello! We’ve been waiting to get through to your customer service about our order for 45 mins now! What’s the hold-up? Help please!

@joelhuds @nectarsleepuk @EveSleep @SimbaSleep @OTTYSleep @leesasleep @Casper The best way to really try a mattress is by sleeping on it – for a lie down, we recommend your bedroom 😉 (yes, you have a 100 nights to do that)

Hi @nectarsleepuk @evesleep @simbasleep @ottysleep @leesasleep @casper which retailers stock your mattress so I can go and have a lie down on them? Yes I am aware of the 100 day guarantee x

@bfgtap @Casper oh no, we're sorry to hear this Tim! Mind dropping us a DM and your order # so we can sort this out?

@melhadida Oh no, that doesn't seem right, could you please drop us a DM so we can investigate?

@CasperUK I’ve sent a few emails to customer service over the last few weeks and haven’t had any responses! What’s up?

@lolappleby @UPS we're so sorry to hear that you've had issues with the delivery of your mattress! Mind dropping us a DM so we can sort this out?

And the best of it is...I call @CasperUK to discuss the situation and they’re closed for a team event...”dreaming up ways to make Casper even better” I’ll tell you how to make it better...use a delivery company who don’t lie about trying to deliver things like @UPS have today!

@leeneshwari @Casper So sorry to hear that you had a negative experience here Leeneshwari! Mind DM us your order #? We would love to know what went wrong here and find a way to sort it out.