Tracey Ferguson

Dear @lufthansa - please thank your LH470 flight team on 21.01.2026 for great service and a fantastic trip! Was reminded that Lufthansa is a great way to travel. #Lufthansa #longdayoftravel

@canada Your Service Canada Passport Office in Toronto is failing miserably on accessibility. #lackofaccessibility #secondclasscitizen #DisabilityRights

@lufthansa trying to check in for more than 6 hours but site keeps saying try again in 30mins. App says check in now. Helpline says they don’t know why. Super frustrating. Hope your system works soon

@cityoftoronto @TorontoPolice Bicycles are governed by the highway traffic act yet most riders, especially bike share riders do not have working lights? Nor do they respect the rules of the road. Where is the enforcement? Pedestrians are being put at risk.

So the @cityoftoronto snow clearing plan is waiting for warmer weather bc none of the high pedestrian routes in Fort York are plowed nor curb cuts made wheelchair accessible. Had to wheel on Strachan in Rushhour. Despite calling 311 last week. #AODA not respected in Toronto

Sidewalks/curb cuts still covered in snow over 50% of Fort York. As a wheelchair user, I am forced into the street with live traffic to get anywhere @cityoftoronto @oliviachow tell how bike lanes are clear. Bikes are more important than people with disabilities in Toronto #aoda

Dear @cityoftoronto @oliviachow what is your legal obligation to people with disabilities? Snow plows piled snow at curb cuts, sidewalks not plowed. Prisoners to your incompetence. Failing the #AODA You raise my property taxes yet fail to provide basic service #failingtaxpayers

@ausmalik @oliviachow as a resident of Fort York, you have failed us. Daily attacks from coyotes, no longer safe walking on the street. Failing to clear snow from curb cuts, leaving me to wheel in the street, risking my safety. The city is failing under your management #Toronto

@RBC I would have liked was to speak to a person not have an AI recording give me wrong information in a loop. Issued resolved after 80mins in a branch the first 60mins with a client advisor who couldn’t do anything - luckily the manager stepped in after an hour and resolved in 5mins

@cdngirl12 We'd like to help, Tracey. Please let us know the reason for your call, and we'll be happy to offer advice. ^S

@RBC tried calling the branch but the AI answering would not give an answer that was even closely related nor transfer to a live person. Went to the branch, waited a long time, with the client advisor over an hour still on going #nothelpful #TDisbetter

@oliviachow @ausmalik @BradMBradford 2 yrs of unprecedented increases in property taxes yet as a property owner with a disability in the Fort York area, the city is less accessible. I pay more yet get less service & access. We need an election & responsible budgeting.

@oliviachow @cityoftoronto Accessibility for wheelchair users is getting worse -snow piled in front of curb cuts, accessible crossings blocked by construction forcing me to use the road. You want to raise my property taxes -Yet I am further restricted from access? #shameontoronto

@UPS_Canada if your delivery window is not to be respected nor updated for more than 90mins past the end point - what is the point of posting it? Least reliable delivery I have experienced in ages. Thanks for wasting 11 hours of our day. #dontuseups #usefedex

@chatrmobile Unfortunately, your in store staff misrepresented your SIM card policies and they differ from the major carriers, so it could not be fixed. As such I must buy a new SIM with a new number - but will buy it from a more reputable carrier.

@cdngirl12 We hope to have this fixed for you as soon as possible Thanks for your patience! -Philippe

@chatrmobile disappointed in your customer service & misinformation provided by your company. Was told sim wld be avail for 90 days post top up when purchased. today trying to top up told 55 days is the limit & that it was a change for all prepaid. Again not true. Avoid Chatr!!!

@chatrmobile Thank you. I have sent a request and hope we can solve this in a timely fashion. Otherwise I will need to switch providers

@cdngirl12 You can send a ticket for us to investigate this further here: chatrwireless.com/contact-us/get… -Rania

@chatrmobile I was at your store today in Guelph & was told this is the way it is. I had no access to my sim despite it being less than 90 days since last top up. That govt changed the policy. Which is not true - Telus, bell, Rogers all say it is 90 days

@cdngirl12 We're sorry to hear about that, Tracey. This is definitely not the type of service we wish to provide or how we want you to feel. Please visit a store for assistance, we'd be happy to help. -Rania

@Uber can you please tell your drivers it is illegal to block curb cuts while waiting to pick up - it is bad enough half your driver refuse to pick up passengers in wheelchairs but they are also blocking us from moving about #toronto #Accessibility

@nuitblancheTO A simple Stop Gap ramp would have made these venues accessible. Ironic considering later in the evening I was at Rise & Run about ramps. But I didn’t take in much more as I was frustrated by my initial experience at Stackt, so I cannot comment on other venues.

@nuitblancheTO Thanks for the message. Happy to follow up tomorrow. Love the concept and bringing people together. Would love to help with the accessibility for future!

@cityoftoronto @nuitblancheTO walking around the installations that you said are accessible - that are clearly not accessible to wheelchair users. You raise my taxes & restrict my access? This city is embarrassing 😳

@nuitblancheTO Hi Justine, to follow-up it was three venues at Stackt that had a step up and no ramp. Normally I can jump one step but because of the rails for the container doors making the landing uneven and wider than an average door frame, this was not possible. But….