@SkyHelpTeam As i said i don't have that. The 'star treatment' in your emails is off the mark, this is a new user set up issue. Thanks for your help but it really isn't good customer service.
@chloe1702 I appreciate that you don't want to hold, if you have an inclusive calls package with your mobile or landline provider then it costs no extra to call us. We don't provide a callback service, you will need to call us. ^LM
@SkyUK why is my package saying to upgrade to use catchup? As a new customer this is really shoddy, I have the full HD Sky Q package and the online help tool is awful.
@SkyHelpTeam i've tried that and have been told it would charge me for the call and it's over a 20 minute wait time, could you not arrange for someone to call me as it's your issue? as a new customer this is really poor.
@chloe1702 You will need to speak with someone that can check your account to get in touch, select call us from the link here #get-in-touch" target="_blank" rel="nofollow noopener">sky.com/help/diagnosti… ^LM
@chloe1702 Thanks for trying that. We need to try to resend a signal to your box, can you try the steps here #need-a-hand" target="_blank" rel="nofollow noopener">sky.com/help/diagnosti… ^LM
@chloe1702 Thank you for confirming that. Are you able to download anything in the SD format? Just select the show you want to download, select All formats and choose SD. ^LM
@chloe1702 Hi Chloe, we're sorry to hear you're having issues. We can provide proof of usage, this will show when the number was last on our network. Please DM us more info, we'd like to help from here. twitter.com/messages/compo…
@O2 I need to speak to someone with a clear connection for proof of port and upgrade for my insurance. Service so far has been appalling and unintelligible. Could you please give me a direct number to call?