CJ Toscano

Hello friends and followers! 👋🏼 I recently shared insights on an extensive enhancement of the Customer Effort Score (CES) published in a new Medium article! Learn how leveraging the CEC can guide strategic decisions and investments for your organization: @toscano.cj/customer-effort-composite-cec-get-more-meaningful-insights-and-create-better-experiences-2aee5727c233" target="_blank" rel="nofollow noopener">medium.com/@toscano.cj/cu…

Charlotte’s Gold Line street car • 4 miles long • 17 stations • 29 traffic lights That’s a traffic light every 700 feet on average, with no signal priority! Signal prioritization would double the Gold Line’s efficiency and be relatively inexpensive.

Ready to ride at #24HoursOfBooty #charity ride in the fight against #cancer! Thanks to past, new, and continued supporters! 💙🚴🏼‍♂️ @Slalom @24foundation

Why spend money on a ChatGPT subscription when you can just ask Amazon.com on literally any product page?

Team @Slalom is entering our 3rd year in the #24HoursOfBooty #charity ride/run/walk! Join us in raising funds and building our team for this non-competitive event July 26, 7pm - July 27, 7pm. Donate: events.24foundation.org/fundraiser/559… Join our team: events.24foundation.org/team/588716 Thank you! 💙

“Art should be in places beyond museums — in a hospital to bring hope, in a school to bring inspiration - places that you may not think of to exist.” -@refikanadol #Config2024 @figma

Who else is here at @figma #Config2024? @ me!

Excited for this... Poor headline framing on cost versus public value, @wsoctv #urbandesign @Nerd4Cities wsoctv.com/news/local/nex…

Huge shoutout @figma for their public release of Dev Mode! 🎉 It's been amazing for @Slalom to be one of just five Figma-certified Service Partners and having early access to features like this! DM for the latest and learn more about our partnership: figma.com/partners/find-…

I just signed the petition for the #ExploreAct! Raise your voice to better steward our #PublicLands and improve outdoor recreation in America. 🏞️🏙️ Takes 1 minute to submit your support to your government officials - link 👇 rei.com/action/network…

RESIDENT INPUT NEEDED! Charlotte Center City Partners and the McColl Park Committee are inviting all Charlotte residents to a FREE open house for their ongoing McColl Park project on Jan. 18. Register: eventbrite.com/e/mccoll-park-…

@MelindaBChu1 @the_transit_guy You’re not accounting for those of us in those “other” cities that would use the rail to travel to any of those others for personal and business reasons.

@the_transit_guy I’ve been to like 21 of those cities. How many have you been to? Love NYC, but NYC or Northeast Corridor type transit doesn’t make sense outside of those areas. Hundreds and hundreds of billions wasted.

This would literally destroy the North American airline industry. Build the loop. (Updated)

there's a joke on here that goes something like this: "i asked him how much it would cost to make this today. i will never forget his answer. 'we can't, we don't know how to do it anymore.'" I unironically think this is true of pants 🧵

Great experience working with a talented and driven group of #Charlotte-area leaders to help shape the future of our region with meaningful, innovative, economic opportunities that progresses American innovation Also, go niners! ⛏️ @unccharlotte @Slalom dy.si/fC4UVV2

@TheCinesthetic The Virgin Suicides (1999) — OST by Air

What movie has the perfect soundtrack?

Expanding roads doesn't fix traffic. "Induced demand" shows us that drivers who avoided the road by taking alternative transportation methods (or not commuting at all) due to congestion start using it again, and traffic returns within a few years. strongtowns.org/highways