Connected Consumers

2K posts

Connected Consumers

Connected Consumers

@consaffcircle

Share your consumer experiences and issues, find guidance and participate in policies

Katılım Eylül 2018
11 Takip Edilen191 Takipçiler
Connected Consumers retweetledi
Sachin Taparia
Sachin Taparia@sachintaparia·
No one is saying “nothing worked” but the issue is with announcing action and not following through in several areas of consumer interest. See warlier examples of Uber, Ola, Rapido, Apple etc. For example: 26 companies have submitted dark pattern free declaration but in reality only 7 are dark pattern free. This has eroded consumer trust in the minister and CCPA. It needs repair. Talk is cheap. Present the data of what has worked and we shall present data if it hasn’t.
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Sachin Taparia
Sachin Taparia@sachintaparia·
Please examine in detail before commenting. Advance tips by taxi aggregators are continuing as is and so are dark patterns. Apple and Indigo service deficiencies were both issues where CCPA suo motu class action was need of the hour but the ministry failed to move. There are 10+ other areas. At @LocalCircles we go by consumer complaints data and not anecdotes and when the Government does good work we give accolades and when they don’t we ask tough questions and demand accountability! @VishnuFNO @ikaveri @ggganeshh @malpani @1987Kulbhushan @speakshoutroar @suchetadalal @Bhayankur @_zenman
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The Analyzer (News Updates🗞️)@Indian_Analyzer

Saying nothing worked is unfair. The ministry banned Advance Tipping, which genuinely helped consumers during peak-hour deliveries. It is also among the most responsive ministries on social media, regularly intervening in complaints and pushing aggregators for solutions. Picking 1-2 cases and generalising the entire system is simply dishonest.

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Sachin Taparia
Sachin Taparia@sachintaparia·
Glad you have announced action @JoshiPralhad. However, you did that with taxi aggregators and Apple over a year back but nothing ever came out of it. Let this one be different and achieve real closure so consumers see some respite. @LocalCircles will release detailed data on travel aggregators but CCPA will have to drive compliance & enforcement! x.com/sachintaparia/… @VishnuFNO @1987Kulbhushan @ikaveri @Chhabiy @malpani @kaushiks0390 @upadhyay_harsh1
Pralhad Joshi@JoshiPralhad

I have directed the Department of Consumer Affairs and CCPA to investigate whether online ticket booking platforms are imposing excessive cancellation charges on consumers, beyond what is charged by airlines or disclosed at the time of booking. Have directed them to check other online ticket booking platforms too. Such practices undermine transparency and consumer trust and, if found to be unfair or in violation of consumer rights, may amount to Unfair Trade Practices under the Consumer Protection Act, 2019. CCPA will take necessary action, including class action measures wherever appropriate, to protect consumer interests and ensure fair treatment of consumers. @JagoGrahakJago

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Sachin Taparia
Sachin Taparia@sachintaparia·
#OTAs in India are amongst the top 5 sectors in India with #darkpatterns and @agodaindia has them too. This is #BaitandSwitch, most common with OTAs both via last step fare changes and revising the refund amount lower from originally promised amount/terms. The enforcement by #CCPA @jagograhakjago hasn’t kept up with the violators under the leadership of @JoshiPralhad and therefore the consumers have to fend for themselves! For now, don’t use OTAs and complain to @DGCAIndia if airlines are manipulating may be the best approach. @VishnuFNO @ikaveri @ggganeshh @speakshoutroar @1987Kulbhushan
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Tajinder Bagga@TajinderBagga

Booked an @AkasaAir ticket via @agoda and accidentally selected Navi Mumbai instead of Mumbai. Tried cancelling via Agoda - they showed a cancellation fee of ₹4,764 and refund of just ₹1,571. Then I checked directly with Akasa Air. Akasa Air’s own cancellation page shows: • Total deduction: ₹299 • Refund amount: ₹6,076 Akasa customer care also confirmed the airline cancellation charge is only ₹299, and since the booking was made through Agoda, the refund would go back to Agoda. So the obvious question: If the airline is deducting only ₹299, why is Agoda charging me ₹4,764? That’s an extra ₹4,465 for what exactly? Charging 15x the airline’s actual cancellation fee for the same ticket feels completely unethical. @agodaindia please explain this loot. @AkasaAir passengers deserve transparency from booking partners. @jagograhakjago @MoCA_GoI

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Sachin Taparia
Sachin Taparia@sachintaparia·
A new category just got added on worst data leak offenders list: Home Services Platforms. Where are the regulators? @AshwiniVaishnaw @SecretaryMEITY @VishnuFNO @malpani @ggganeshh @ikaveri @speakshoutroar @AA_speaks
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Harsh Upadhyay@upadhyay_harsh1

Important: How Pronto is turning Indian homes into training grounds for its investors’ Physical AI vision Did you know? Pronto professionals use small outward-facing cameras during select opt-in jobs, and customers receive the footage afterward. => In an internal memo, Glade Brook also said Pronto aims to formalise informal labour markets while generating data useful for Physical AI and robotics training. (🧵)

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Sachin Taparia
Sachin Taparia@sachintaparia·
Near 4 in 10 Uttar Pradesh households surveyed by @LocalCircles confirm experiencing power outages for 2-8 hours daily. Heatwave exposes the weaknesses of the system but structural/permanent solutions are needed… @VishnuFNO @chitraaum @ggganeshh @sanjayjourno @whattalawyer @ikaveri @Rezang_La @speakshoutroar
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Gems@gemsofbabus_

In my 8 months of living in Lucknow, I have never seen power cuts this bad. Peak Summer. 40°C+ temperature. People are being forced to survive without electricity. It’s a living hell here rn. @CMOfficeUP

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Sachin Taparia
Sachin Taparia@sachintaparia·
Millets is a real opportunity for India to feed itself and the world! In the latest @LocalCircles study that just concluded, 7 in 10 Indian households have confirmed consuming millets ! #MilletNation Many more details in the full report…
Sachin Taparia tweet media
Narendra Modi@narendramodi

FAO के सहयोग से दुनिया ने Millets की शक्ति को नए रूप में पहचाना है। भारत में किसान इसकी खेती के माध्यम से Nutrition की चिंता करने के साथ ही Environment की सबसे बड़ी सेवा कर रहे हैं।

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Connected Consumers retweetledi
Sachin Taparia
Sachin Taparia@sachintaparia·
Users of taxi services like #Uber #Ola #Rapido in India are tired of frequent manipulation or dark patterns by taxi aggregators, driver cancellations, surge pricing, dirty cabs and every so often, safety issues. The leaders who are supposed to protect consumer interest @JoshiPralhad @nitin_gadkari seem to have turned a blind eye. A new player @VinFastofficial @VinFastIN if they put consumer centricity at their core has a serious short and long term opportunity! @caniravkaria @VishnuFNO @ikaveri @ggganeshh @speakshoutroar @1987Kulbhushan @amitranjan @raavan_india @IndianTechGuide
Sachin Taparia tweet media
🚨Indian Gems@IndianGems_

Vietnamese EV giant VinFast to launch ₹8/km electric cabs in India, 1,000 cars parked in Noida as driver hiring begin with Salary of Rs 40,000 per month

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LocalCircles
LocalCircles@LocalCircles·
How India is struggling and trying to cope with the #heatwave @DainikBhaskar effectively captures pulse of the people!
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Sachin Taparia@sachintaparia

1 in 2 urban Indians surveyed by @LocalCircles are concerned about heat stroke and dehydration as temperatures cross 45 degree Celsius in 150+ districts! Drink water and if you can, stay indoors between 12-4 pm! @VishnuFNO @malpani @darab_farooqui @scribe_prashant @ikaveri @ggganeshh

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Sachin Taparia
Sachin Taparia@sachintaparia·
Glad to see the Hon’ble Supreme Court refusing to change the verdict on #straydog removal. Now we need some administrators with spine to standup and get the job done. RT or Like if this is still pending in your area. Comment if authorities in your area have acted with district name. They deserve accolades! @ProsaicView @speakshoutroar @unraveaero @saurabhtodi @VishnuFNO @ShubhamShuklaMP @drgunjand @LekhakAnurag @malpani @DeepikaBhardwaj @sirajnoorani @drmonika_langeh @gharkekalesh @omjasvinMD @sanjayjourno @drlathac @docalok @IndianTechGuide @arunv2808 @vipulmishra_1 @abhaysingh147 @Jasonphilip8 @RajeevJayadevan @ramavenu @wip2050 @mediacrooks @kapsology @Patel_Arvind @Amara_Bengaluru @niravmehta @nickiminachhh @Pratyush0511 @SageofDharma @pranavmahajan @aaraynsh @AshwiniRoopesh @DwellingDeep_
Sachin Taparia tweet media
Sachin Taparia@sachintaparia

So glad to see the Hon’ble Supreme Court take note of the @LocalCircles survey on #straydogs and issue an unprecedented order today🙏 @ishkarnBHANDARI @speakshoutroar @unraveaero @saurabhtodi @ShubhamShuklaMP @drgunjand @drlathac @LekhakAnurag @DeepikaBhardwaj @sirajnoorani @drmonika_langeh @gharkekalesh @omjasvinMD @palkisu @sanjayjourno @suchetadalal @KreatelyMedia @docalok @IndianTechGuide @arunv2808 @vipulmishra_1 @abhaysingh147 @GabbbarSingh @MeghUpdates @Jasonphilip8 @DhaorAshni @RajeevJayadevan

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Transforming Delhi
Transforming Delhi@TransformingD·
@sachintaparia @CeoNoida @dmgbnagar @MedhaRoopam @InduPrakashPCS @LocalCircles @Chhabiy @RShivshankar @_pallavighosh @snehamordani @pankhuripathak @TweetAbhishekA @shafaquealamTOI @RajeshMittalRM @thetatvaindia @myogiadityanath Why is @noida_authority @CeoNoida unable to resolve problems of residents. Stray dog bite incidents in this park have become quite common. Feeding of strays in park must stop @SanchitaJindal8 @mukteshchander @avin_shroff @DurehaAnupam @NoidaRwa92 @sarikabaheti
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Sachin Taparia
Sachin Taparia@sachintaparia·
Noida is the worst city in India when it comes to stray dog issues with 84% residents surveyed by @LocalCircles saying attacks are common. There is absolutely no focus from administration to address this menace..@CeoNoida @dmgbnagar @MedhaRoopam @ChiefSecyUP @myogiadityanath @NoidaUpdatesX @kapsology @sanket @Incognito_qfs @AishwaryakiRai @VijayGoelBJP @VishnuFNO
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Varun Sharma@DwellingDeep_

My senior citizen mother, a Delhi University professor with over 40 years of teaching experience, sustained a serious back injury after being chased by aggressive stray dogs inside JP Greens, Greater Noida.

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Sachin Taparia
Sachin Taparia@sachintaparia·
The general public knew what was coming post elections… despite some saying “No proposal for price increase” “यह पब्लिक है, यह सब जानती है…” @VishnuFNO @ggganeshh @malpani @ranvijaylive @speakshoutroar @ikaveri @kapsology @sanket @IndianTechGuide
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ANI@ANI

Hike in fuel prices; Petrol prices rise from Rs 94.77 to Rs 97.77 per litre, while diesel prices increase from Rs 87.67 to Rs 90.67 per litre

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Connected Consumers retweetledi
Sachin Taparia
Sachin Taparia@sachintaparia·
May 2025: Minister @JoshiPralhad calls Uber’s advance tip “unethical & exploitative.” May 2026: Meets @dkhos. Asks Uber to self-audit. 12 months. Zero enforcement. One photo-op. Headlines don’t protect consumers — orders and penalties do. Letting those engaging in dark patterns and unfair trade practices audit themselves isn’t regulation, it’s surrender. @VishnuFNO @malpani @ggganeshh @EmergingRoy @aravind @akshay_m21 @venkat_fin9 @SanskarBarot @kamleshksingh @DeepikaBhardwaj @ikaveri @ContactVVR @CivicOp_india @speakshoutroar @Bharati09 @Panks_Arora @Rezhasan @kapsology
Sachin Taparia tweet media
Anirudh Sachdeva@anirudh_sachdev

@Uber why when in urgent your auto dont accept rides despite being available in bulk and is it some kind of dark pattern that if u add significant tip 50% then only they would accept?

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Sachin Taparia
Sachin Taparia@sachintaparia·
This is extremely common. Even in central government it is common to find Secretary or Joint Secretary level officers often busy on their computer while in a live 1-1 meeting. It is like no one taught them the basic Code of Conduct. Don’t call for a meeting if you are busy but if you are meeting someone, they deserve 100% attention. @DrJitendraSingh @DasShaktikanta @VishnuFNO @malpani @RajeshwariRW @ikaveri @ggganeshh @speakshoutroar
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@LocalCircles @VishnuFNO @ikaveri @ggganeshh @malpani @1987Kulbhushan @speakshoutroar @suchetadalal