Catherine Robertson

Watching Rosemary’s Baby with our 13 year old. So far the part that has shocked her most is how easy it is for Rosemary to get in to see a Doctor.

@debbhoffman @pc_optimum Hah, yup. After I stood on my head and refused to go away on here, they finally called me and fixed my problem (after 10 solid days of me pestering). I still believe they want us to give up which is why I refused to do so! Haven’t earned my trust but I will spend my points.

@sanjusport @pc_optimum They finally responded to me today and told me it would be another 10 business days while a “specialist” looks into my claim. I don’t believe a single word these people tell us. They treat us like idiots.

@tizdias @pc_optimum It’s infuriating. We have $240 worth of points in our account that we saved for our summer vacation extras (as we have done every year for almost a decade). It’s like they’re punishing us for being good customers by denying redemption. Good way to lose business!

@crobertson @pc_optimum In same situation. I focus on Loblaws banner stores and even got Pc mastercard. Now I am not able to earn or redeem properly. Very disappointing!

@pc_optimum we have been asking your customer service for an entire month to fix our frozen account so we can redeem our points (which have been earned by spending ALOT of money at your brands). Does anyone feel like helping us out or do I have to start spending elsewhere?

@LouLouLeRoux @pc_optimum Sorry you’re having that experience also - appreciate your reply.

@crobertson @pc_optimum No, they kept replying to my messages asking me the same questions. Info I’ve already provided multiple times. And still no refund. So I reported them to the BBB.

@Anne_Sie97 @jackienadeau @pc_optimum We should all start a club and maybe @pc_optimum will finally pay attention to their customers.

@pc_optimum can anyone help me? My account has been frozen for ages, can't redeem any points and your Customer Service is giving me the runaround for weeks now. How do we fix this?

@debbhoffman @pc_optimum Did they ever solve your problem Debb? Been going through this same issue and @pc_optimum refuses to respond/help.

@pc_optimum Thank you sent

@sanjusport @pc_optimum Seems to be! They refuse to answer me too. Maybe we need to form a group of ignored customers to get them to pay attention and help us.

@pc_optimum Is anyone looking into this? No reply received either to this, or my PM.

@crobertson Hi Catherine, we are sorry to hear that you are having issues to redeem with your PC Optimum account. Please send us a PM when possible. We would like to look into this for you.

This weekend! Catch @Comicatlarge with @crobertson and @blackeyecomedy at @yukyuks in The Basement of the @EconomyShoeShop! yukyuks.com/Halifax for tix!

@pc_optimum PM sent. And now we wait…again.

@pc_optimum @kestemmler1008 Did this get fixed for you? We’ve been having the same problem for a month and getting similarly fed up with the joke that is customer service.

@kestemmler1008 Hello Kristi, we have responded to your DM regarding this and will continue to assist you there. Thank you.

@pc_optimum I truly don’t understand your “customer care”. Aug 27 waited 42 mins to speak w/ agent re acct frozen from redeeming. She had to log a case and escalate. This is the response I rec’d to the escalation?? C’mon!! I’ve done all of these things multiple times!

@bigdogddubs @pc_optimum Did your problem ever get resolved? Going through the same circus with our acct now for over 3 weeks also.

@pc_optimum my card won't let me redeem pts .only collect..I've been in conversation with you guys for 3 weeks. I'm pissed off and on hold now.. soon I'll make a YouTube video of this of not fixed.

This weekend! @dylanrhymer at @yukyuks in The Basement of the @EconomyShoeShop with @kjhickeylol and @crobertson! yukyuks.com/halifax for tix!

TONIGHT! It's a co-feature weekend with @DanHendricken and @crobertson at @yukyuks in the @EconomyShoeShop with @peterisfunny! yukyuks.com/Halifax for tix!

Saturday SOLD OUT! Grab tickets for tonight while you can! @peterisfunny with @hiphiparrays and @crobertson at @yukyuks in the @EconomyShoeShop! yukyuks.com/halifax for tix!

@Bell_Support For sure, my afternoon is wide open thanks to this unnecessary interruption to our work day.

@crobertson If we can assist you further, please do not hesitate to send us a DM. ^JL

@Bell_Support any reason why your tech person who came to our house to fix a downed line also decided to disconnect our previously working internet? Just like me, I too was previously working before this interrupted my day. One problem replaced by another problem.

@Bell_Support Phone support has sent a second tech who has diagnosed that the original tech today removed our functioning wires and left us without service. Maybe a bad idea to contract out your repairs to a third party if they can’t do the job properly. PNL is useless.

@crobertson Hi there, sorry to hear you are having issues. If we can help, please DM the account number to us and we'll do our best to assist you. ^JL