Curious Kiwi

@bookingcom You are being mendacious. You have set up the chats and calls to automatically disconnect if the flights are more than 5 days out. So, how are we supposed to make contact? Perhaps the @UK_CAA might like to look into this. Hardly an example of offering support to customers.

Hi there, kindly note that the response time of our flights team might be longer than usual due to the high volume of requests they are receiving, however, that's the appropriate team that can help you with your flight booking. Therefore, we recommend you try to contact them again using the details we shared previously. Kind regards.

@bookingcom Airline has cancelled booking for mid April. We can reroute according to Qatar/Iberia. But you wont accept chats until 5 days before departure by which time seats likely to have gone. How do we get reticketed for travel?

@bookingcom What’s GDPR got to do with it? I want you to accept a telephone call or a chat about our booking so that I can talk with your ‘specialized team’ about getting re-routed. Stop spouting nonsense and just allow your customers to actually engage with you to solve the situation.

@curiouskiwi83 We understand your frustration, but due to GDPR laws, our specialized team is the only one with access to your information.

@bookingcom You’re not taking calls/chats unless travelling within 5 days. You say contact airline. You know they will not amend TA bookings. They have confirmed can reroute (at their cost) as need to travel but TA must do. By waiting until 5 days before departure no seats will be left.

Hi there, we're unable to assist with Flight reservations through social media, but if you need support, you can contact our Flights team using this link: book.i.ng/6187sID2N or call {US}+1 917 421 7240 / {UK}+44 2039019061 / {IE} +353 19075677 We acknowledge that reaching them may present challenges at this time, primarily due to the heightened volume of requests resulting from the ongoing situation in the Middle East. Currently, priority is given to flights scheduled to depart within the next 5 days. Therefore, if your flight does not fall within this timeframe, we respectfully request your patience as you await a little longer. We appreciate your understanding.

@British_Airways Hi Imogen, just get your tech stack fixed so that people don’t have to lose hours on end doing the basic things. Plenty of airlines out there who do this well. I feel sorry for the team at the front end who have to mop up Doyle’s mess!

@curiouskiwi83 Hi. We're so sorry to hear this. If you need any assistance, please feel free to send us a DM with more information. We will need to ask you some security questions to clear data protection with you first. Imogen twitter.com/messages/compo…

@British_Airways Sincerely hope that the folks who are doing your technology upgrade are allowed no where near maintenance of your aircraft. Cannot do the simplest things online like change flights - needs multiple calls, payments fail - had to phone back three days in a row 1/2

@British_Airways Same Day Changes not processed, long waiting times, frazzled staff at contact centres who are having to mop up the mess, an App that often loses bookings and multiple errors checking in. A true British Original indeed!

@Finnair Is there a way of telling when booking online which fare classes it is booking into?

@curiouskiwi83 Hi, there! Our Business fare classes are I, R, D, C, and J. Both Business Classic and Business Flex tickets can be booked in any of these classes, depending on the availability at the time of purchase. Warm Regards, Nia/Finnair

@Finnair hey folks, can i trouble you to tell me what fare classes your business class classic and flex fares book into?

@QUBelfast who thought it was a good idea to do scheduled maintenance (which is over running) on the Queens Portal which facilitates exceptional circumstances applications during the busiest time of the year for assessments? #joinedupthinking

@Hertz why is it that I seem to be able to book cheaper via rentalcars.com than directly with you as a five star member?

@kiwicom247 Recommend you think twice before booking with these folks. Airline cancelled flights and confirmed could be rebooked at no extra charge as per EU261. Kiwi.com wanting to charge additional £300 for a “fare difference” when it’s not due. A scam. Avoid.

@ShawbrookBank v. poor customer experience and first impressions. Trying to open a business savings account. All the way through the required info and then up pops the message “we’re having technical issues - none of your information has been saved”. Doesn’t instil confidence.

@ObenJsy you might wish to fix the typo on your landing page.

@BrisbaneAirport Sadyou’ve been picking up tips from the security goons @HeathrowAirport. Barking and shouting instructions at people and speaking to them as if they aren’t people. Use to enjoy the domestic travel experience in Oz as a stark contrast to the UK. Today not so much

@implausibleblog Yeah I’m sure most cleaners also get a 23% pension contribution and have the same lifetime earnings potential. Last time I checked didn’t see many medical school vacancies.

£25 an hour for my new cleaner who started yesterday Doctors on £17 are striking to get £23 The fact that Wes Streeting and Labour are pushing the 'doctors are greedy' narrative while my cleaner charges £2 more, is absolutely shameful

@CPhilpOfficial If only the Conservatives had been in office for fourteen years from 2010, they could have done something about this. Oh wait …

Baroness Casey's report confirms it⚠️ These sickening crimes were deliberately covered up because those in authority were more concerned about so-called community relations than about protecting young girls The first thing Keir Starmer must do is apologise, for smearing those who called for this inquiry into this cover up

@ghose77 hey Rupak, was just searching for a really good substack note you wrote a wee while back about Neobanks and whether they can sell their technology. I bookmarked it but doesn’t seem to be on substack now - is it possible to get a copy? Thanks!

@HeathrowAirport are you baggage handling systems in T5 working yet? BA advised that a stack of bags didn’t make their flights yesterday because your system is broken? Doesn’t bode well for the real Christmas rush in a week or so!

@British_Airways good to see Doyle’s £7bn investment to improve service is working. Can’t do even do the basics of transferring a bag at LHR from T5 to T3 in 3 hours. Sadly, if anyone from overseas wants to know how UK is doing just look at @British_Airways and its service.