Matias Ferrero

672 posts

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Matias Ferrero

Matias Ferrero

@daltonico

I am a many-hats-type-of design leader working @Zalando. I am also part of the amazing @SDDBerlin team. Previously, at @FjordBerlin and @jam_berlin.

Berlin Katılım Mart 2009
394 Takip Edilen242 Takipçiler
Matias Ferrero
Matias Ferrero@daltonico·
@lufthansa Hello, my wife, baby and I have a flight this Friday and only I received the cancellation email. I tried all your options and always get a technical error. I can't wait 2.5h on the line to get someone to solve my rebooking but can't do it myself. What other option do I have?
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Matias Ferrero
Matias Ferrero@daltonico·
@mauroalex Oddly enough, in Spain they call the omelette a "French tortilla" vs the "Spanish tortilla" or the "Mexican tortilla". Maybe in France it is a "Spanish omelette"?
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Matias Ferrero
Matias Ferrero@daltonico·
@coribeth_ Yes! Would love to join! Can I also forward the invite? Looking forward to it!
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Cori Moore
Cori Moore@coribeth_·
@daltonico It will be on our good friend zoooooom! Will you join us?! 😊
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Cori Moore
Cori Moore@coribeth_·
Let’s do this!! So happy to be reawakening my passion project with a new collaboration and format: *Over My Dead Body* is an online community meetup to talk about death in all its facets. Our inaugral meet-up will focus on Remembrance for Dia de los Muertos #OMDB #deathpositive
Cori Moore tweet media
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Matias Ferrero
Matias Ferrero@daltonico·
@coribeth_ Woha! Welcome back, Cori! Are you doing this event in person or remotely? Sounds like a very relevant meetup!
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Cori Moore
Cori Moore@coribeth_·
drop me a line if you’d like more information on how to join this community
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Matias Ferrero retweetledi
Service Design Drinks Berlin
Service Design Drinks Berlin@SDDBerlin·
The next Service Design Drinks on March 4 will be hosted at @AhoyBerlin! Come join us to hear about Ethics in Design and check out Ahoy's beautiful spaces that empower their members professionally and personally. Get your spot now: eventbrite.com/e/91439087773/
Service Design Drinks Berlin tweet media
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Matias Ferrero
Matias Ferrero@daltonico·
@KLM My flight is in 48 hours! I need to cancel, rebook, refund.... anything! I sent you all the information you ask for, your tool does not allow me to do anything but "contact customer support". Please reply to any of my messages.
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Matias Ferrero
Matias Ferrero@daltonico·
@KLM Hi my flight is in less than 72h! I sent DMs on every channel an no answer yet! Please help!
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KLM
KLM@KLM·
Our social service team goes the extra mile to support passengers, from home. 🏠💙 This is what you can do to help us help you. #Covid_19 #CoronavirusPandemic #KLM
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Matias Ferrero
Matias Ferrero@daltonico·
@KLM Due to Coronavirus, understandably, you cancelled a flight. But only part of my flight... what am I supposed to do now? I can't just go to Amsterdam and chill for a few days. Rebooking systems also don't work. Please answer any of my messages in any of your bots. Thanks.
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Matias Ferrero
Matias Ferrero@daltonico·
@easyJet It is sad to see how your Customer Service is based on avoiding being burnt in public, and not serving your customers.
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Keşfet

@lufthansa @mauroalex @marcfonteijn @randyjhunt @cklavery @coribeth_ @Jam_Berlin @GSJam