@SkyHelpTeam why has my bill increased without you notifying me? And why can I not remove one item from my existing package on the website (asking me to do it over the phone) can’t phone in as not vulnerable
@skytv engineer came out today as yesterday my live tv came up with no satellite signal error and checked after he’d done some work, all the tv was back working. Went about my day, just sat down to watch tv.. same error message has reappeared and can’t access any live tv again?
@skytv engineer came out today as yesterday my live tv came up with no satellite signal error and checked after he’d done some work, all the tv was back working. Went about my day, just sat down to watch tv.. same error message has reappeared and can’t access any live tv again?
@easyJet dogs ruined Christmas by chewing the corner of my girlfriends passport before our flight Friday morning. What’s the refund policy to brighten up our Christmas just slightly? 🤞🏻🤞🏻🤞🏻
@virginmedia The price was more than other for the price. I have sent a complaint and contacted the team previously to cancel and it was cancelled over the phone. How can this be resolved
@danboyle286 Hi there. Sad to learn that you have cancelled your Broadband. What made you decide to cancel? Have you contacted the team regarding the bill that you have received? Looking forward for your response. ^AME
@danboyle286 Thank you, can you also please check here to see if you have any active subscriptions on your Amazon Account, as this sounds like it could be an Amazon Music charge. amzn.to/2MuqsS3 ^ML
@danboyle286 Hello. Have you checked your orders to see if any recent transaction matches the payment on your Bank statement? Via: amzn.to/UKYourOrders ^NV
@virginmedia Original deal was a 12 month contract so discount ending but the service for £56 is a joke.. it’s pretty much freeview channels and no extras aside from a TiVo box
@danboyle286 Hi Egg, I'm sorry you feel this is too much of a jump in price. Can I ask what facilitated this jump? E.g package change, add on's, price rise or discount ending? I'll try to give some advice or get you to a team that can help :) ^ML
@virginmedia bill going from £32 to £56 for pretty much just freeview channels. @SkyUK what can you do to sort a brother out with a worthwhile tv and broadband package before I sack it all off and go to £18/month for broadband only
@virginmedia how do I get hold of a new cable to connect from the box on the wall to the ‘splitter’, our dog has used it as a chew toy so we are internet-less