frank

@hm_custserv Are you a BOT? I’ve sent aLong detailed email about concerns , treatment, fraud and I keep getting a BOT like response. Where where is the customer service?

@divingbellz Hi, we’re sorry for the frustration. Please DM us, so we can connect you with Customer Service and address your concern swiftly. You can also chat with them here: www2.hm.com/en_gb/customer….

H&M x @MastercardGG Win VIP tickets for the League of Legends World Championships in Seoul, Korea. Purchase something using your Mastercard within the competition period & enter the competition via your member account. hm.info/60164mVea #membersgetmore #Worlds2023

@hmunitedkingdom @hm_custserv HM you can not be serious with your response via email to a serious fraud at HM by asking me to complete a feedback survey? This is not customer service. Many issues raised . Please respond with snr managers contact details.

@hmunitedkingdom I was given a gmail account by your customer service person? I’m extremely worried about fraudulent activities

@hmunitedkingdom @hm_custserv @hmunitedkingdom . I sent a very detailed email about fraud and CS issues which took a v long time and your reply was asking me to complete a survey!! Thanks unbelievable. Please send your head offices email contact . Thank you

@BootsUK thank you for your very quick response and refund to a faulty electrical product that I had to send back (not your product) that I purchased. Your customer service dealt with my issue quickly and efficiently!

@hm_custserv It’s not on the website

@divingbellz Hello Frank, we are sorry you've had this experience as we always aim to provide the best care for our customers. Please send us a direct message with your full name, email and order number, and we will assist further.

@hm_custserv Is your uk email a gmail account as that is what he gave me

@hm_custserv It won’t allow me. Can you send me A private message

@hm_custserv @SwadeepSin6tlz Awful service. I won’t shop at h&m again

@SwadeepSin6tlz Please DM us once.

customerservice.in@hm.com Ordered from H&M but received the wrong product. Returned as instructed, they are refusing both my refund &my clothes around ₹9,000. Order No: 48598246952 it’s affecting my mental health to @hmindia @jagograhakjago @ConsumerReports @nch1915 @consaff

@hmunitedkingdom @MastercardGG I do not care where your customer service is but all 3 people do not know customer service and after 30mins on hold to a lady - she puts the phone down. A trick that all your customer service people Seem to do today

@hmunitedkingdom @MastercardGG Shocking customer service. I’m in Uk and on hold to someone in philappines for 30mins!!!!

@hmunitedkingdom @MastercardGG @hmunitedkingdom - can you send your head office emails Addresses and Uk complaints. Your Uk customer service telephone people (all over the world it seems) have pretended not to hear me and broken gdpr rules.

@hmunitedkingdom @MastercardGG They just broke GDPR rules. Can someone from head office contact me as they have a fraudulent email address to make a complaint

@hmunitedkingdom @MastercardGG Is your customer service complaints email a gmail Account? Can you please share the UK and head office emails Addresses here please. Thank you

@hmunitedkingdom @MastercardGG Rudest customer service people in the world

@hmunitedkingdom @MastercardGG Your uk customer service people keep Putting the phone down.

@hmunitedkingdom @MastercardGG I have just had 3 of the rudest people in customer service uk 03447369000 after I initially called about an item I returned to open a case. The first person took over 20mins .Then eric GDPR &pretended he couldn’t hear me. Gave me a gmail address? I’m shocked . Can hm contact me

@LidlGB @lidlgb 3rd time asking - Is it store policy when a customer politely asks aStaff member to open the barrier - and the worker says no she couldn’t (just purposely being extremely unhelpful)

@divingbellz Hey! So sorry to hear this and please can you DM us the store location, date/time and we'll get this looked in today. - Ash

@LidlGB PT2 - The worker laughed (not helpful)at me when she saw me struggling with 8 attempts tying to use your receipts to open the barrier (I said I would be dead by now incase of an emergency). Reminds me not to shop in Lidl with this customer service.

@LidlGB Not only is it time wasting (and I am already serving myself at self service so less staff on tills) - it’s counter productive for my time - and then incurs more queues.