Don Burke

Just experienced my first supercharger location with live status as you approach. This was Venice, FL. Very cool. I don't think this site was on the expansion list I saw a few days ago, so maybe @TeslaCharging is ramping up the rollout. I hope so. @MdeZegher?

Tesla just significantly expanded the number of superchargers with Live Site View Maps available. New sites I’ve noticed so far: - Tesla Diner - Kettleman City, CA - Culver City, CA - San Clemente, CA - Cabazon, CA - Gilroy, CA - Diamond Bar, CA + many more @TeslaCharging

Dear @HiltonHotels, I am a Diamond member. While I'm grateful for your efforts to expand EV charging, the strategy of allowing each hotel to choose a charging provider and completely outsource the implementation leads to horrible customer experiences. Let's look at how it sucks, using my own personal experiences: - Hotel staff gladly proclaim they do not know anything about the charging solution that is on-site. Every customer must figure out who to contact and any idiosyncrasies about that implementation. What hotel would accept putting all the burden on the customer for any other on-site amenity? Imagine a front desk staff member saying, "Sorry to hear the elevator is out. You'll need to contact the elevator company and report the outage to them." - Hotel management clearly does not own EVs. They select fly-by-night companies and contract for them to install and operate the chargers. Hotel managers do not seem to know what will make a good experience and what won't. They have no understanding that setting a price of more than $0.30 or $0.35/kWh is price gouging. They let the charging companies set whatever policies they want. Customers reserve a hotel because it has EV charging, only to arrive to find that they will be ripped-off if they actually use those chargers. Or they have to do a bunch of legwork, separate from reserving the room, to assess the EV charging situation at the site. - This everyone-on-their-own approach ends up requiring your customers to install countless stupid charging apps because every hotel operator chooses some random provider, often a local company or startup with some clunky app or authentication process. The hotel I'm currently staying at swapped out their broken ChargePoint chargers for some company I'd never heard of. When I arrived, the QR code said the chargers were offline, when in fact they were online. What wasn't working is they deployed a solution without a working Android app. I spent three days trying to resolve how to charge at this site. - Hotels continue to install EV charging with only J-1772 ports, when the US is moving towards the NACS standard, and the vast majority of EVs have NACS ports. This requires us to carry around adapters. It is stupid when the most elegant and cost-effective destination charging is @TeslaCharging's commercial charging solution, which has cheap EVSEs, low operating costs, and support for both J-1772 and NACS ports without anyone having to carry adapters. Your brand is damaged by your chaotic, haphazard approach to EV charging at your properties. You enforce strict consistency on almost every other facet of a hotel stay in your various brands. I know exactly what I will get when I stay at a Hampton Inn, a Home2, or a Tru property. Why do you allow this inconsistency in EV charging? At a minimum, you should provide guidance or minimum standards, such as maximum pricing policies or preferred charging vendors. Ideally, you should designate a single charging vendor for everyone to use in a country. EV-only parking needs to be enforced. Staff at each property need to have at least a basic understanding of the EV charging solution. You should have an EV advocate on staff who oversees this to ensure a positive customer experience. I'd be happy to help if you don't have someone. You have repeatedly said in your PR pieces that EV charging increases the look-to-book ratio. Act like it.