Dream Cloud Sleep

@Cookiex2 Hello there. We're truly sorry about the delays! We've checked, and we can't seem to find your message. Could you please try sending us a DM again with your order details? We'd be glad to look into this for you. ^kc

@dreamcloudsleep Details sent yesterday but no reply???

@dreamcloudsleep Not a great start! I ordered a mattress yesterday & arranged delivery for my day off. You’ve now messaged to say it’s delayed by 2 days when there’s no one home! Oh & your customer service is closed until Monday. Not impressed!

@althall_UGC Hi! We appreciate your interest in collaborating with us. To further assist you with this, kindly send us a DM. We'll wait for your message! ^ct

@dreamcloudsleep Would love to collab with you!!

It's Friday...let's join Courtney and have a pajama party! 🪩 🎥: Courtney Caldwell

@LeighWells15 We sincerely apologize that our carrier will not be able to complete the delivery today. We have offered solutions to make this right. Please do check your inbox and we look forward to your response. ^ct

@dreamcloudsleep Well. Fed Ex just said it won’t be here today either. So there’s that

@dreamcloudsleep I have been on the phone with your most unhelpful “customer service” people. My bed that should have been delivered SIX days ago is in St Paul, but not at my house. Fed Ex has been ZERO help. Do you stand with your customers?

@LeighWells15 We have responded to your message and we appreciate your patience. To further assist you, kindly reply to it. ^ct

@dreamcloudsleep Well, I did, and you are not answering me.

@LeighWells15 We have sent you a DM to further assist you. Please check your inbox and we'll wait for your reply. ^ct

@dreamcloudsleep I don’t follow you. You DM me, please

@LeighWells15 We totally understand where your disappointments are coming from, especially when you're anticipating receiving the order. For privacy and security reasons, please send over your order details via direct message. ^ct

@dreamcloudsleep So, before I send my highly sensitive information over SOCIAL MEDIA, please tell me what exactly you can do? I am very sorry that I am pissed, but I have reached my limit! Why is there no one at your company monitoring deliveries? Then reaching out to Fed Ex and your customers?

@LeighWells15 While we understand that you have already talked with us over the phone, we'd still love to explore options to make this better for you. Kindly message us with your order details. ^ct

@dreamcloudsleep And will you tell me the same thing? There is nothing you can do!? I just heard that. I am a 64 yr old woman SLEEPING ON THE FLOOR. I will not open the mattress, because then I can’t get it on the frame, if it comes, or return it once it’s open.

@geeeemmm Hi! Thank you so much for the kind shout-out—knowing your mom is now comfortable truly means the world to our team. We know how stressful the situation was, and we’re glad we could step in and make things right for her. Wishing her many nights of wonderful, restful sleep! ^aa

@dreamcloudsleep Deep gratitude to the team @dreamcloudsleep who stepped in and took care of mom. Excellent example of a company that cares.

My mom has Parkinson's and is currently in assisted living without a bed because FedEx damaged the shipment. @dreamcloudsleep support says they can't expedite the replacement. I need a logistics manager to flag Order #D-17793329 for immediate processing. it's a medical necessity.

@Afckelv @zarutofx Perfect! We'll keep an eye out for it. ^mv

@dreamcloudsleep @zarutofx Sent💙

@Afckelv @zarutofx Hello there! Absolutely. Shoot us a DM. ^mv

@dreamcloudsleep @zarutofx Can i tap in as well?

@zarutofx Appreciate you asking! Drop us a DM and we’ll walk you through it. ^mv

@dreamcloudsleep You guys holding a $5k tournament for video creation?

@MattyLitt22 Hi! It’s great that you’re researching a luxury mattress that fits your budget. If you have any questions, feel free to send us a DM. You can also read our customer reviews here: bit.ly/reviewsDCM ^jm

Anyone own a @dreamcloudsleep mattress around here? Trying not to spend what I spent last time.

@MissingLink5_ @SertaMattresses @nectar @sleepnumber Hello! It’s clear your back is in need of serious support and you are currently feeling overwhelmed by the many different companies in the mattress industry. Feel free to send us a DM if you have any questions about our products or need a personalized recommendation. ^jm

Ok people, I need your #bed recommendations!? Your boy has one messed up back, so needs all the support. So many different companies, @SertaMattresses @nectar @dreamcloudsleep @sleepnumber … so many of you…and I just don’t know what to do. I’m having to start off brand 1/2

@jerseyjingerjew That is wonderful news! Feel free to send us a DM if you ever need further assistance. ^jm

@dreamcloudsleep All good now thanks!

@jerseyjingerjew Hello! We understand that you are feeling unsatisfied because your accessories were missing from your shipment and phone wait times have been long. Allow us to assist you. Please send us a DM with your order details so we can proceed. ^jm

@dreamcloudsleep Hey @dreamcloudsleep you forgot to deliver my complimentary sheet set, mattress protector and pillows. I have been waiting on the phone to speak to a representative for 30 min. I am unsatisfied!

@mak57851930 Hi! We understand how frustrating it is when a product doesn't meet your expectations, especially when it's something as important as your bed frame. Please DM us so we can look into your frame and help make this right! ^aa

NEVER buy a @dreamcloudsleep bed frame

@LilRoz316 @annbauerwriter Ann Bauer Hi! Thanks for chiming in! Our customers do have mixed experiences and reviews. However, the vast majority of our customers are satisfied and find the support they were missing elsewhere. We’d love the chance to help you find the right fit. Feel free to DM us. ^ct