Dreams Beds Customer Service Team

‼️We are aware of an account impersonating our Customer Service Team. We have reported the account. Please only respond to replies from @Dreams_Queries or @dreams_beds. We will never ask you to follow any links that ask for payment.

@HollyM59 @Dreams_Beds Good Morning Holly, We are very sorry to hear of the experience you have had. So we can assist you further, please send us a DM with your order number and full delivery address. Kind Regards.

@Dreams_Beds @Dreams_Queries sold us a bed that isnt safe for co-sleeping, increasing risk of SIDS.Cancel order next day, staff dont cancel it,so promotional stuff arrives at our house due to error. Customer service confirm error but still expert me to go out my way to resolve!

@lottiep88 Good Morning Charlotte, I am sorry to hear this. So we can assist you further please send us a DM with your order number and full delivery address. Kind Regards.

@Dreams_Queries hi, getting a new mattress delivered on Monday and an old mattress recycled. I’ve just received the email for my delivery time slot and it says the old mattress needs to be wrapped? In what? I was not told this when I placed the order.

@MrsBGRayment @Dreams_Beds Good Afternoon, thank you for your message. We are very sorry to hear that you have not had an update regarding your delivery, so we can assist you further please send us a DM with your order number and full delivery address. Kind Regards.

@Dreams_Beds @Dreams_Queries I ordered a mattress yesterday and picked it as it was on 1 day delivery. I still haven’t had any tracking information as I should have. I spoke to your call centre who said they would track it and phone me back - they haven’t.

@dac71 Good Afternoon Darren. Thank you for your message, We are sorry to hear that you are having a problem with your bed. So we can assist you further, please send us a DM with your order number and full delivery address. Many thanks.

@Dreams_Queries it’s been over a week now that I was promised a call from a manager to discuss our bed that has failed after 3 months and you refuse to repair. One email claiming you tried but no missed calls or voice mails. Buyers beware.

@capitaloptimism Good Afternoon. Thank you for your message, I am sorry to hear that you have had trouble with getting through to us today. So we can assist you please send us a DM with your order number and full delivery address. Kind Regards.

@Dreams_Queries I am trying to cancel an order made in store and I have been hung up on while on hold to your phone lines five times today

@richards7414 Good Morning Dave. Thank you for taking the time to contact us. We are very sorry to hear that there has been a delay with your delivery, so we can look into this further please send us a DM with your order number and full delivery address. Many thanks.

@Swingbridge2 Good Afternoon, thank you for taking the time to contact us. I am glad to hear that you were happy with the service received by Shaquille, I will be sure to pass this across to him. Many thanks.

@Dreams_Queries I visited Dreams at North rd Preston yesterday and was dealing with Shaquille. He is a fine employee and explained the process thoroughly and provided us with all the information needed. It’s easy to complain but he deserves my thanks

@lanabanana_85 Good Morning Lanie, please speak with our sales team on 0345 646 0684 or visit your local showroom and they would be able to assist with choosing the closest alternative. Many thanks.

Hello, my sister has dreams mattress which I love but unfortunately it’s about 17 years old now. What is your closest alternative please? @Dreams_Queries

@AnjiMenon Good morning Anjana. I am very sorry to hear that you are having a problem with your Ottoman bedframe. Please send us a DM with your order number and full delivery address so we can assist you further. Many thanks.

@Dreams_Queries Hi! I’ve emailed in about a purchase from 3 years ago, the ottoman is now broken. Could someone please help me out? It’s been 8 days and I haven’t heard anything. The bed was expensive and I really need help sorting this out.

@arniesma Good Afternoon, I am sorry for any confusion, please see link below. dreams.co.uk/help/delivery-… Many thanks.

@Dreams_Queries could you please tell me what is included in the £30 delivery fee please ?

@arniesma Good Afternoon, Janet. Thank you for taking the time to contact us. Please see the link below for our Delivery information. Delivery Information Many thanks.

@LizTray @Dreams_Beds Please send us a direct message with some further details and I can look into the matter further for you. Many thanks.

Here is something remarkable about @Dreams_Beds (cc @Dreams_Queries). I bought a bed that was very noisy and after a few weeks I switched it for another one (there is a longer story, but that's the gist). I submitted a truthful review, which Dreams banned. 🧵

@LizTray @Dreams_Beds Good Afternoon, Liz, Thank you for your message. I am sorry to see that your review did not meet the guidelines to be posted to our website. All reviews are filtered before being posted and there are several reasons as to why reviews are not accepted.

@EllieCat52 Good afternoon, Thank you for your patience. Sadly we are not able to confirm which pillow you had tried in the Durham store, they have advised that it could have potentially been a Sealy or Tempur pillow. We can only suggesting revisiting the store if possible. Kind Regards.

@Dreams_Queries Hi, it was the Durham store. I remember that it had a quilted or lattice style effect on the pillow but nothing else unfortunately! Thank you.

@Dreams_Queries do you have a list of the pillows that you can try out in store from your pillow library when trying out the mattresses please?

@beccasuths Hi Becca, we have been able to look into your order and have sent you a message. Many thanks, Kishan.

@Dreams_Queries hi I’ve sent a DM regarding a fault product. Pls advise

@DRSings @Dreams_Beds Good Morning David, Thank you for your message. Please send us a direct message with your order number and full delivery address so we can assist you further. Many thanks.

@Dreams_Queries @Dreams_Beds I have been waiting for a reply to my contact message since 12th May, the only reply came after prompting on 21st May and nothing since, despite me sending multiple messages. Please help.

@__MlKE Good Afternoon, Thank you for your message. So we can assist you further, please send us a direct message with your order number and full delivery address. Many thanks.

@Dreams_Queries 1/2 Hi, I purchased a bed and mattress on Sunday we were told that it would be a 4 week wait but after a call this morning they’re now saying it will be 12 weeks. Can you please sort this as the store are telling me they can’t do anything.

@RamanDaniels Hi Raman, thank you for sharing your feedback. I am sorry to hear that they crew did not deliver the bed to your room of choice. In order to look into this matter in more detail, please can you DM us your order number and full delivery address? Many thanks, Kishan.

@Dreams_Beds Purchased a bed with one of the big selling points being that you can build the bed f, The delivery drivers came, said it wouldn’t fit and nearly took the bed away. Told them to leave it as it would fit, and low behold I managed to do it myself.. Would not recommend.