DRM - Mumbai Central, WR

Dear Sir We deeply regret the inconvenience caused to you. Your complaint regarding the cleaning in train no 09018 UP in ,A1 coach cleaning attended by Cleaning staff and also msg given at primary maintenance to attend on arrival. Thank you for your valuable feedback. It helps us improve our services. We once again sincerely apologize for the inconvenience caused to you.

@pradipjc For necessary action escalated to the concerned official @Drmbct

@RailwaySeva 9018 Train A1 coach wash basin needs immediate clean up it’s stinking with water clogging PNR PNR:8648870304,TRN:09018,DOJ:25-05-26,2A,ADI-BVI

@NWRailways @mohamma64168210 @wc_railway @Central_Railway @RailMinIndia @RailwaySeva @drmadiwr Please look into the matter

@mohamma64168210 @wc_railway @Central_Railway @RailMinIndia @drmbct @RailwaySeva kindly look into the matter

train no. 19483 my pnr 8147282630 seat no. 20,18 26.05.26 my boarding station is BRC due to some medical issue I can't reach to the BRC statiion pls inform to TTE they don't mark absent I will reach surat (ST) next station @NWRailways @wc_railway @Central_Railway @RailMinIndia

@RailwaySeva @vimalkumar16288 Matter notified to the concerned official for necessary action.

@vimalkumar16288 For necessary action escalated to the concerned official @Drmbct

@AshwiniVaishnaw @RailMinIndia @drmbct @WesternRly Respected sir 12962 running late half hours why ?

@anugir94 @Sakalhindu_ @WesternRly @Central_Railway @RPF_INDIA @RPFCR @rpfwr1 @CMOMaharashtra @Dev_Fadnavis @Devendra_Office @MahaDGIPR @AshwiniVaishnaw @PMOIndia Matter notified to the concerned official for necessary action.

@Sakalhindu_ @drmbct @WesternRly @Central_Railway @RPF_INDIA @RPFCR @rpfwr1 @CMOMaharashtra @Dev_Fadnavis @Devendra_Office @MahaDGIPR @AshwiniVaishnaw @PMOIndia zero patrolling by rpf and railway staff in Mumbai local trains western central line goats are being dispatched in luggage coaches

Bakra Eid activity has started increasing in Mira Road. Muslims have begun bringing goats into residential societies for the festival, including in the Poonam Cluster building.

@RailwaySeva @Chandra42279780 Matter notified to the concerned official for necessary action.

हम आपकी सहायता के लिए हमेशा उपलब्ध हैं। हमें आपके मोबाइल नंबर की आवश्यकता होगी कृपया अपना मोबाइल वैकल्पिक रूप से DM के माध्यम से हमारे साथ साझा करें। आप अपनी शिकायत सीधे railmadad.indianrailways.gov.in पर भी शीघ्र निवारण के लिए रजिस्टर कर सकते हैं। संबंधित अधिकारियों को सूचित किया जा रहा है। @Drmbct x.com/messages/compo…

@RailMinIndia @WesternRly @drmbct @RailwaySeva निवेदन है कि पश्चिम रेलवे विरार स्टेशन प्लेटफॉर्म क्रमांक १और २ के बीच के खराब सतह को ठीक कर दीजिए ताकि कोई भी यात्री ट्रेन पकड़ने के जल्दी में घिर न सके और आम जनता को रेलवे टिकीट और पास का सही सेवा मिले ये ही आपसे निवेदन है 🙏

⚠️ Passenger Information ⚠️ Train No. 22947 Surat–Bhagalpur SF Express, JCO 26.05.2026, will now depart from UDHNA at 17:10 hrs instead of its scheduled departure at 10:10 hrs due to operational reasons. 🚆 ⏳ Rescheduled by: 07 hours Passengers are requested to please check the updated timings before commencing their journey. 🙏 We regret the inconvenience caused.

Sir, Regular ticket checking is being carried out routinely at stations as well as on board trains as per Railway norms. These checks are conducted on a continuous basis to ensure that all passengers are traveling with valid tickets or passes. Further, Station TTEs have been instructed to remain vigilant and to ensure regular ticket checking so as to prevent unauthorized travel and to maintain discipline in passenger services. We appreciate your concern and thank you for bringing this matter to our notice. Your feedback helps us improve our services.

@GanrajMeghraj For necessary action escalated to the concerned official @Drmbct

Official @WesternRly email shows 9,188 cases in Oct 2025 and 9,588 in Nov 2025 in first class Mumbai locals compartments. Given ground reality, even 5 offenders per train should mean 3,000+ daily cases. These numbers show weak enforcement, not compliance. @RailMadad

Dear Passenger, Indian Railways is committed to ensuring the punctuality of your journey. However, delays of a few minutes may occasionally occur due to unforeseen circumstances such as signal failures, speed restrictions, cattle on tracks, alarm chain pulling, or other operational challenges. Additionally, multiple trains share the same tracks, which can affect schedules. Behind the scenes, our dedicated team works round the clock to minimize disruptions and restore normalcy as quickly as possible. Despite these challenges, Indian Railways strives to bring you to your destination safely and on time.

@postmenel @AshwiniVaishnaw @drmmumbaicr @mumbairailusers @narendramodi Matter notified to concern official for corrective action.

@AshwiniVaishnaw @drmbct @drmmumbaicr @mumbairailusers @narendramodi भ्रष्ट ओर लापरवाह अधिकारियों के बॉस fail mantri @AshwiniVaishnaw मुंबई के कॉकरोच जनता की सुनो ओर सभी फर्जी डिग्री धारी अधिकारियो को तुरंत हटाए।जो नहीं सुधरेंगे। शायद आप के पास पावर नहीं हे। या आप भी इनमें से हे

@RailwaySeva @dhirajvaishnav9 Dear Passenger Kindly use the official railway app. NTES app or visit enquiry.indianrail.gov.in/mntes/

@RailwaySeva @dhirajvaishnav9 Matter notified to concern official for corrective action.

Train No. 16534 displayed as will arrive on PF 6 at Vasai Road whereas announcement is of arrival on PF 4, why there is always misinformation on Railway apps ?? @RailMinIndia @drmbct @IRCTCofficial @RailwaySeva @WesternRly

@RailwaySeva @BaluDonyt Dear Passenger, Your train got delayed due to the preference given to high-speed mail express trains. Every effort will be made to avoid further delay and make up time. Inconvenience caused is deeply regretted.

@RailwaySeva @BaluDonyt Matter notified to the concerned official for necessary action.

@IRCTCofficial 5+ hours delay for train no 09420 .This is unacceptable. Passengers are suffering because of complete mismanagement. Indian Railways needs to stop treating passengers like this. We were paying for this type of management

@RailwaySeva @PR2386 Dear Passenger Your train got delayed due to a trespassing case. Inconvenience caused is deeply regretted.

@RailwaySeva @PR2386 Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@drmbct @PMOIndia @narendramodi_in @AshwiniVaishnaw virar fast expected at vasai at 9pm reach vasai at 9:18pm same local was at kandivali 5 min early. What kind of drugs railway officer took for local operation? Why donot you keep there salary on hold? @drmbct GM is sleeping?

@156Rag @WesternRly @rpfwr1 @RailwaySeva @RailMadad @RailMinIndia Matter notified to concern official for corrective action.

@WesternRly @rpfwr1 @RailwaySeva @RailMadad @drmbct @RailMinIndia Dadar Westetn railway station platform no.1 gate no.3 ke waha bahar ke fariwalo ne saman railway ke premises me rakha hai

@RailwaySeva @vys_vpl Matter notified to the concerned official for necessary action.

@vys_vpl For necessary action escalated to the concerned official @Drmbct

@RailMinIndia borivali ac waiting room me cash deposit kyu lete he

Dear passenger Thankyou for bringing into our attention, Your Complaint for cleaning and bad smelling in Train 22946, B2 seat 71 has been noted vide 2026052511647. Onboard staff carried out cleaning and air freshener spray. Onboard staff has been advised to ensure proper cleanliness at regular intervals We sincerely apologise for Inconvenience caused to you

@RailMinIndia we are travelling from train number 22946 from Viram ham to Mumbai . Our coach B2 is badly smelling. Do the needful urgent PNR8446423791. Already compliant to rail Ada no. 2026052511647

Dear Sir We deeply regret the inconvenience caused to you. Your complaint regarding the toilet window glass is broken in train no 19038 UP in ,S3 coach cleaning attended by Cleaning staff and also message given at primary maintenance to attend on arrival. Thank you for your valuable feedback. It helps us improve our services. We once again sincerely apologize for the inconvenience caused to you.

@arshadxstud For necessary action escalated to the concerned official @Drmbct (PNR 6504045016)

Extremely disappointed with the services in Train 19038 (Avadh Express) from Basti to GKP. Despite raising 5-6 complaints already, NO ACTION has been taken by the staff. @RailMinIndia @RailwaySeva @IRCTCofficial @NERailwayWM

Dear Passenger, Thank you for reaching out to us. We sincerely apologize for the delay of your train. The train got delayed due to engineering cd between Mira Road and Bhayandar. However, inconvenience on account of train delay is deeply regretted. We appreciate your understanding and patience during these circumstances.

To: @WesternRly @drmbct @RailMinIndia Extreme lack of accountability at Andheri Station! The 6:52 PM Andheri to Virar local train is chronically delayed. For 4 long years, commuters have faced this daily ordeal without a single permanent fix.

@msbais_05 @AshwiniVaishnaw @RailwaySeva @Central_Railway Dear Passenger Your train got delayed due to preference given to high speed mail express trains. Every efforts will be made to avoid further delay and make up time. Inconvenience caused is deeply regretted.

Train no 59050 Vodaoda - Valsad Passenger Train daily late hoti hai . 3 Fast passenger train ek saath siding rakh aa gaye nikal dete hai.. abhi bhi udhna junction me siding hai.. what nonsense @AshwiniVaishnaw @RailwaySeva @Central_Railway by train up-down yeh halat hai