DRM - Mumbai Central, WR

Dear passenger Thankyou for bringing into our attention, Your Complaint for cleaning and bad smelling in Train 22946, B2 seat 71 has been noted vide 2026052511647. Onboard staff carried out cleaning and air freshener spray. Onboard staff has been advised to ensure proper cleanliness at regular intervals We sincerely apologise for Inconvenience caused to you

@RailMinIndia we are travelling from train number 22946 from Viram ham to Mumbai . Our coach B2 is badly smelling. Do the needful urgent PNR8446423791. Already compliant to rail Ada no. 2026052511647

Dear Sir We deeply regret the inconvenience caused to you. Your complaint regarding the toilet window glass is broken in train no 19038 UP in ,S3 coach cleaning attended by Cleaning staff and also message given at primary maintenance to attend on arrival. Thank you for your valuable feedback. It helps us improve our services. We once again sincerely apologize for the inconvenience caused to you.

@arshadxstud For necessary action escalated to the concerned official @Drmbct (PNR 6504045016)

Extremely disappointed with the services in Train 19038 (Avadh Express) from Basti to GKP. Despite raising 5-6 complaints already, NO ACTION has been taken by the staff. @RailMinIndia @RailwaySeva @IRCTCofficial @NERailwayWM

Dear Passenger, Thank you for reaching out to us. We sincerely apologize for the delay of your train. The train got delayed due to engineering cd between Mira Road and Bhayandar. However, inconvenience on account of train delay is deeply regretted. We appreciate your understanding and patience during these circumstances.

To: @WesternRly @drmbct @RailMinIndia Extreme lack of accountability at Andheri Station! The 6:52 PM Andheri to Virar local train is chronically delayed. For 4 long years, commuters have faced this daily ordeal without a single permanent fix.

@msbais_05 @AshwiniVaishnaw @RailwaySeva @Central_Railway Dear Passenger Your train got delayed due to preference given to high speed mail express trains. Every efforts will be made to avoid further delay and make up time. Inconvenience caused is deeply regretted.

Train no 59050 Vodaoda - Valsad Passenger Train daily late hoti hai . 3 Fast passenger train ek saath siding rakh aa gaye nikal dete hai.. abhi bhi udhna junction me siding hai.. what nonsense @AshwiniVaishnaw @RailwaySeva @Central_Railway by train up-down yeh halat hai

@WATER3029750250 @WesternRly @Central_Railway @RailwaySeva Dear Passenger Your train got delayed due to preference given to high speed mail express trains. Every efforts will be made to avoid further delay and make up time. Inconvenience caused is deeply regretted.

Check out the running status of Vadodara - Valsad Passenger @WesternRly @Central_Railway @RailwaySeva whereismytrain.in/running_status…

Dear passenger all efforts are being made to maintain punctuality of the trains there could be delay for few minutes, sometimes, as various public creates problem like suicide, alarm Chain pulling etc. Also, various streams of traffic run on the same track. Accordingly, punctuality gets affected.To monitor your trains a group of dedicated staffs are working round the clock to make various adjustments to bring your train very fast, as far as possible. Despite these, Indian railway makes attempt to reach you safely and timely. Hope you appreciate the attempts of Indian railway.

Dadar To Virar Local 7:23 PM. Average Late On Daily Basis By 10 Mins And Today It's Late Foe 17 Minutes. Where should i apply for compassion for not fulfilling you service properly? @drmbct @RailwaySeva @WesternRly @RailMinIndia

@umesharma12 @IRCTCofficial Dear passenger thank you for reaching out to us. Your suggestion is valuable to us. As this is a policy matter. Matter has been conveyed to higher authority.

@IRCTCofficial whats special about special trains.. they can be indefinitely late and this people have accepted as something which is very common and absolute truth.. Im in Train 09420.

@SanjayHirp50121 @RailwaySeva @RailMinIndia Dear passenger thank you for reaching out to us. Your suggestion is valuable to us. As this is a policy matter. Matter has been conveyed to higher authority.

@RailwaySeva @RailMinIndia Train No 19045 , date. 25th May late by 6 hr and route diverted... And no arrangement by railway for passanger... Udhana stn no public facilities... No update on app about status of train .. pathetic situation

@RailwaySeva @pradipjc Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@pradipjc @drmbct We regret the experience you had. Please share your Mobile no. preferably via DM to enable us to take immediate action. You may also raise your concern directly on railmadad.indianrailways.gov.in or dial 139 for speedy redressal. twitter.com/messages/compo…

@RailwaySeva 9018 Train A1 coach wash basin needs immediate clean up it’s stinking with water clogging PNR PNR:8648870304,TRN:09018,DOJ:25-05-26,2A,ADI-BVI

@RailwaySeva @PR2386 Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@PR2386 For necessary action escalated to the concerned official @Drmbct

@drmbct @PMOIndia @narendramodi_in @AshwiniVaishnaw virar fast expected at vasai at 9pm reach vasai at 9:18pm same local was at kandivali 5 min early. What kind of drugs railway officer took for local operation? Why donot you keep there salary on hold? @drmbct GM is sleeping?

@RailwaySeva @PranaliKarpe98 Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@PranaliKarpe98 For necessary action escalated to the concerned official @Drmbct

@RailwaySeva @ARVINDJAIN8880 Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@ARVINDJAIN8880 We're listening and will do our best to help. The concerned officials are being notified. @Drmbct

Dear Passenger, we understand your concern about unauthorized passengers in the coach and apologize for any inconvenience caused. We're taking immediate action to address this issue: On-duty checking staff has been instructed to remove unauthorized passengers promptly. Additional RPF personnel have been deployed at the next station to assist with removing unauthorized passengers. This will help ensure a quicker and more effective resolution. Concerned officials has been instructed to pay extra attention to prevent unauthorized boarding and manage passenger flow. We expect this issue to be resolved at the earliest. We appreciate your patience and understanding as we work to create a comfortable and safe travel experience for all passengers.

संबंधित अधिकारियों को सूचित किया जा रहा है। @Drmbct हम आपसे अनुरोध करते हैं कि कृपया यात्रा विवरण (पीएनआर / यूटीएस नंबर) और मोबाइल नंबर वैकल्पिक रूप से DM के माध्यम से हमारे साथ साझा करें। आप अपनी शिकायत सीधे railmadad.indianrailways.gov.in पर भी शीघ्र निवारण के लिए रजिस्टर कर सकते हैं या शीघ्र निवारण के लिए 139 डायल कर सकते हैं। x.com/messages/compo…

@RailMinIndia महोदय मै ट्रेन नं.19007 से कोच नं s4 मे सफर कर रहा हूं मेरी 3 सीट बुक है. पर इस कोच मे बहोत जनरल यात्री बैठ गये है. लेडीज है अब तो मेरी सीट पे भी मुझे बैठ ने को जगह नही. उनको बोला आरक्षित है फीर भी कृपया कुछ action ले

@RailwaySeva @msbais_05 Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

For necessary action escalated to the concerned official @Drmbct we regret inconvenience! Please share details (PNR/UTS No.) and mobile no. preferably via DM. You may also raise your concern directly on railmadad.indianrailways.gov.in or dial 139 for speedy redressal. x.com/messages/compo…

Dear Passenger, We sincerely regret the inconvenience caused to you. Your complaint regarding cleanliness has been duly acknowledged and taken seriously. The issue has been communicated to the concerned staff, and officials have already been deputed to inspect the location. Necessary cleaning work is being attended to and will be completed at the earliest. We appreciate your patience and kind cooperation. Thank you for bringing this matter to our notice. Wishing you a safe and pleasant journey ahead.

@MaheshB23007204 For necessary action escalated to the concerned official @Drmbct We will require your mobile no. preferably via DM. You may also raise your concern directly on railmadad.indianrailways.gov.in or dial 139 for speedy redressal twitter.com/messages/compo…

Urinal for men at Vileparle Railway Station platform no 3 and 4 is very dirty. Please get it cleaned properly. Also, keep regular check on its cleanliness. @drmbct @WesternRly @AshwiniVaishnaw @RailwaySeva

@RailwaySeva @WATER3029750250 Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

For necessary action escalated to the concerned official @Drmbct We regret the experience you had. Please share your journey details (PNR/UTS No.) and Mobile No. with us preferably via DM to enable us to take immediate action. You may also raise your concern directly on railmadad.indianrailways.gov.in or dial 139 for speedy redressal. x.com/messages/compo…

@RailwaySeva @arshadxstud Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@RailwaySeva @prakyz Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@prakyz For necessary action escalated to the concerned official @Drmbct

Thank you for highlighting the issue on twitter by uploading the video. Your complaint in the light of said video and statement of concern TTE have been examined and noticed that you and one other passenger were detected traveling with one general class ticket which indicates that another was traveling without ticket. Accordingly you were asked to pay the required railway dues for which you were not ready and on arrival of Nandurbar station, both of you ran away without paying any railway dues. We humbly request you to take appropriate/proper tickets before start of journey or entering into reserved coach to avoid payment of penalty in the future. Further it is humbly requested to you to allow the railway staff to function as per railway rules.

“RailMadad complaint no:2026050506638 – no proper action yet” @ndtv @aajtak @ZeeNews I was assaulted by TTE and 2 others in Train No. 09034. I had a valid general ticket but they snatched it and demanded money. I have video proof. No proper action yet. Please take strict action.

TTE assaulted & abused me in Train 09034. He was drunk, snatched my general ticket & took ₹300. I have video proof. No action yet.bhusawal @RailMinIndia @WesternRly @drmbct #RailMadad #Justice @ndtv @aajtak @ZeeNews Complain no-2026050506638 no proper action yet” @RailwaySeva

@RailwaySeva @umesharma12 Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

For necessary action escalated to the concerned official @Drmbct We request you to please share the journey details (PNR/UTS No.) and Mobile No. with us preferably via DM so that immediate action can be taken on your complaint. You may also raise your concern directly on railmadad.indianrailways.gov.in or dial 139 for speedy redressal. x.com/messages/compo…