DRM - Mumbai Central, WR

@DhruvPa92112212 @RailwaySeva @amofficialCRIS @AshwiniVaishnaw @WesternRly @Central_Railway @RailMinIndia @IRCTCofficial kindly look into the matter.

@RailwaySeva @amofficialCRIS @AshwiniVaishnaw @WesternRly @Central_Railway @RailMinIndia @drmbct It's been a week now and no action has been taken to my concern,even though I had emailed still no one responded,so bad services! I want my refund in my bank or else i am gonna take this matter into higher authorities. #Railone #Irctc #Railonescam

I added ₹135 to my RailOne wallet to book a ticket, but the app keeps showing an error and the booking fails every time. Since the app isn’t working, please process a refund of my ₹135 from the wallet. Kindly look into this issue. @RailMinIndia @RailwaySeva @WesternRly

@RailwaySeva @HiteshT65284513 Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@HiteshT65284513 For necessary action escalated to the concerned official @Drmbct

@RailMinIndia @WesternRly @Central_Railway @Railway @RailwaySeva Train No 12903 Coach S4 Seat No 59 The washroom in the train are not clean and requests you to do the needful at the earliest

@RailwaySeva @ThoraleSunil Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

For necessary action escalated to the concerned official @Drmbct We request you to please share the journey details (PNR/UTS No.) and Mobile No. with us preferably via DM so that immediate action can be taken on your complaint. You may also raise your concern directly on railmadad.indianrailways.gov.in or dial 139 for speedy redressal. x.com/messages/compo…

@drmadiwr @WesternRly @RailwaySeva I am travelling by 12009 from vapi. Amazing that even such a prestigious train is running late . The other day I travelled by flimsy special trains and both were late. Can u explain this or is it a new normal.

@ShailendraDesa6 Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@drmbct PNR NO 8445900929 Train no 22953 Coach no D/1 Totally fan is not working please help

Dear passenger, We sincerely apologize for the inconvenience you encountered. We understand the importance of clean and well-maintained facilities for a comfortable travel experience. Thank you for bringing this matter to our attention. We are pleased to confirm that the cleaning staff has been instructed to address the issue promptly. Additionally, we have provided further guidance to our team on maintaining cleanliness as a preventive measure.

@RailwaySeva @drmbct My number is not required to take action. This has become a daily routine — dog poop scattered everywhere at Kandivali new FOB & platforms. Unknown passengers step in it or may skid and fall. Around 8–10 dogs have occupied the area. Requesting urgent cleaning and safety measures.

@RailMinIndia @drmbct @WesternRly Please send cleaners at Kandivali new FOB. The area is full of dog poop and extremely unhygienic. Requesting immediate attention to keep public spaces clean. #CleanMumbai #Kandivali

@RailwaySeva @Desh32270Ranjit Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@Desh32270Ranjit For necessary action escalated to the concerned official @Drmbct We’re here to assist you. May please share your mobile no. with us preferably via DM. You may also raise your concern directly on railmadad.indianrailways.gov.in or dial 139 for speedy redressal. twitter.com/messages/compo…

The toilet at Andheri Deck is currently not operational due to lack of water. Kindly look into the issue and resolve it at the earliest as it is causing inconvenience to the public @RailwaySeva @WesternRly @drmbct

@RailwaySeva @ManojMi17104147 Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@ManojMi17104147 We are still waiting for details (Mobile No. and UTS No.) so that we register your complaint and expedite resolution. twitter.com/messages/compo…

@RailwaySeva train no 69141 aise hi chalavoge sir

@RupaliR63281048 @AshwiniVaishnaw @PMOIndia @RailMinIndia @CMOMaharashtra @RailwaySeva @DVPravasi Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@drmbct @AshwiniVaishnaw @PMOIndia @RailMinIndia @CMOMaharashtra @RailwaySeva @DVPravasi ६९१३९ बोरिवली वलसाड स्पेशल मेमो नेहमीप्रमाणे २५ मिनिटे उशिराने धावत आहे. गाडी उशीरा येऊन देखील ३ते४मिनिटे थांबवली जाते.रेल्वे प्रशासनाचा मनमानी कारभार काही थांबणार नाही.

@RailwaySeva @indian1508frty7 Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@indian1508frty7 For necessary action escalated to the concerned official @Drmbct

9:08 Vasai local left at 9:10. Reached Borivali at 9:40 — still there at 9:45. Scheduled time: 9:33. 12+ minutes late and counting. Daily delays are now routine. @RailwaySeva @WesternRly @drmbct @AshwiniVaishnaw @Dev_Fadnavis @CMOMaharashtra @RailMinIndia

@AkshayLaxman Dear passenger, We sincerely regret the inconvenience you faced earlier. This is to inform you that the matter has been promptly addressed, and the concerned area has been thoroughly cleaned.

@AkshayLaxman Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@drmbct please clean these paan stains on all metal barriers on last Footover bridge towards churchgate side at Malad station which is under railways jurisdiction.

@AkshayLaxman Dear passenger, We sincerely regret the inconvenience you faced earlier. This is to inform you that the matter has been promptly addressed, and the concerned area has been thoroughly cleaned.

@AkshayLaxman Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@drmbct please clean with water the dust gathered especially on the corner sides of last staircase towards churchgate direction at Malad station platform 1 and 2

@RamnathkarK @ShivsenaUBTComm @RailMinIndia @hmo_maharashtra @drmmumbaicr @KonkanRailway @IRCTCofficial @RailwaySeva Dear passenger thank you for reaching out to us. Your suggestion is valuable to us. As this is a policy matter. Matter has been conveyed to higher authority.

@ShivsenaUBTComm @RailMinIndia @hmo_maharashtra #GRP @drmmumbaicr @KonkanRailway @IRCTCofficial @RailwaySeva गर्दी विभागण्यास पत्रांतील बाकी बाबींवर उपाय योजताना @drmbct पश्र्चिम रेल्वे मुंबई सेंट्रल MMCT Terminal येथून वसई-दिवा जंक्शनमार्गे मंगळुरुपर्यंत कारवार मडगाव गोवा Up/Dn गाड्या सोडाव्यात.

मुंबई व उपनगरातील ट्रेनमध्ये वाढती गर्दी लक्षात घेता लोकलची संख्या आणि फेऱ्या वाढणे आवश्यक आहे. वैष्णोदेवी, अयोध्या आणि वाराणसी यांसारख्या तीर्थक्षेत्रांसाठी रेल्वेने 'स्वस्त दरातील विशेष टुरिस्ट पॅकेज' सुरू करावेत. रेल्वेने ज्येष्ठ नागरिकांच्या प्रवासातील सवलती बंद केल्यामुळे त्यांच्यावर आर्थिक बोजा पडत आहे, ही सवलत तातडीने पुन्हा सुरू करावी - संजय दीना पाटील, खासदार @SDPatil_16

Dear passenger Indian Railway is maintaining Punctuality on End to End basis. Accordingly attempts are being made to maintain punctuality at Origin and Terminating stations. At intermediate stations there could be delay for few minutes, sometimes, alarm Chain pulling, signal failure, and trespassing , unit trouble etc. Also, various streams of traffic run on the same track. Accordingly, punctuality gets affected. To monitor your trains a group of dedicated staffs are working round the clock to make various adjustments to bring your train very fast, as far as possible. Despite these, Indian railway makes attempt to reach you safely and timely. Hope you appreciate the attempts of Indian railway.

@SocialNetworkAA For necessary action escalated to the concerned official @Drmbct

Local Train Number 5507A , Churchgate to Virar Almost 2 Hours to reach Nalasopara from Grant road, and this was a Fast train till Andheri, What a Shit of Management @WesternRly @AshwiniVaishnaw What services are you providing in real time 🤣👍 Worst as in Very worst

@RailwaySeva @pradeep86sharma Dear passenger train received 6.13" late from central railway to western railway and further got delayed as prefrence given to high speed mail express. inconvenience caused is deeply regretted.

@pradeep86sharma For necessary action escalated to the concerned official @Drmbct

Shame on indian railways ....why you start SPL train if you do not run on timely.....6-7 hours late ....we are talking about bullet trains and condition is below see the picture of today's train.....@RailMinIndia @PMOIndia @AshwiniVaishnaw @IRCTCofficial @indianrailway__

@VikashJyoti8335 @RailwaySeva Dear passenger train received 6.13" late from central railway to western railway and further got delayed as prefrence given to high speed mail express. inconvenience caused is deeply regretted.

@RailwaySeva @drmbct PNR - 4235125546 Mob No - 9157034105

Train no :-06013, I have a booking on this train from Surat to Chittorgarh. The train is running 6 hours late. Its scheduled time at Surat is 8:33 PM, but now it will arrive at 3:00 AM. This is a special train with extra charges. @RailwaySeva @AshwiniVaishnaw

@KishorP02752908 Dear passenger due to some technical failure train got delayed. inconvenience caused is deeply regretted.

@drmbct see attached.. that's why I say WR-worst railway. They pretend to be punctual, but reality is this..

@vish_anup Dear passenger, kindly use the official RailYatri app for your convenience.

@drmbct @drmbct Kindly request you to respond to my queries so that I can arrange an alternative solution.

🚆🌸 Holi Special 2026 – AC Special Train Announcement 🌸🚆 To clear the festive rush during Holi-2026, the Railway Board has approved running of the following Train on Demand AC Special train 👇 🔹 Train No. 09183/09184 Mumbai Central – Banaras – Mumbai Central (AC Special) 📅 Frequency: Weekly 🟢 09183 Ex. Mumbai Central – Every Wednesday 🟠 09184 Ex. Banaras (BSB) – Every Friday 📆 March 2026 Trips: 🔹 09183 (MMCT – Wed): 04, 11, 18, 25 March 2026 (04 Trips) 🔹 09184 (BSB – Fri): 06, 13, 20, 27 March 2026 (04 Trips) 💺 Fully Air-Conditioned Special Train for passenger comfort. @WesternRly Wishing you a safe & happy Holi journey! 🎨🙏 #HoliSpecial #WRUpdates #PassengerConvenience

@RailwaySeva @ooredoofintech Kindly provide your PNR number for further assistance.

@ooredoofintech For necessary action escalated to the concerned official @Drmbct

Indian Railways is strengthening onboard catering services with QR Code-Enabled identity cards and digitally traceable food packets, ensuring only authorised vendors serve passengers, with hygiene and quality at every step. Read more: pib.gov.in/PressReleasePa…

@RailwaySeva @SocialNetworkAA Your feedback has been acknowledged. The issue has been notified to the concerned team for corrective measures.

@PrathamSavla1 Dear passenger thanks for the information. Your complaint will be attended tonight. Inconvenience caused to you is deeply regretted

Tube light not working in coach 5184A. @drmbct please take corrective action