EaseMyTrip.com

Dear Amit, We thank you for your kind words and for sharing your experience. At EaseMyTrip, we always strive to support our customers, especially in situations where airlines themselves initiate schedule changes or cancellations. We always remain committed to assisting our customers in the best possible way during challenging situations. Should you require any further assistance, please DM us and we will be happy to assist. x.com/messages/compo…

Hi, As previously informed, the eligible refund for your flight booking has been successfully initiated. The amount will be credited to your original mode of payment within 5–7 working days, in accordance with standard banking timelines. We request you to kindly allow the stipulated timeframe for the amount to reflect. For any additional support, feel free to reach out to us via DM—we’ll be happy to help. x.com/messages/compo…

@EaseMyTrip @nishantpitti the reschedule happened on 12th March & now its 24th March which is more than 7 days..how many more days you want? @BlrCityPolice @DcpEastBcp @DGCAIndia @DKShivakumar Sir Please help with this fraud #easemytripPathetic @makemytrip @bookingcom

Dear Piyush, We would like to inform you that any changes to flight schedules, including delays or cancellations, are managed by the airline and are beyond our control. Furthermore, upon reviewing your case, we observed that you already modified your booking and split the PNR into two parts directly through the airline. Moreover, regarding the refund, we have currently received only a partial amount from the airline. Please be assured that once the remaining refund is received, we will promptly update you on the same. We also kindly urge all our users not to share sensitive information such as itineraries, booking details, or contact information on public social media platforms, as our pages are publicly visible. Additionally, we attempted to contact you on your registered number but were unable to connect. We request you to kindly share a convenient time or an alternate contact number via DM so that we can assist you further. x.com/messages/compo…

Dear Karan, As informed earlier, the refund has been initiated in three parts. For your reference, please find the respective amounts along with the Bank ARN numbers, which can be used to track the refund with your bank. INR 82144/- Bank ARN Number :-160771998575 INR 6396/- Bank ARN Number:- 160771998984 INR 4000/- Bank ARN Number:- 160771998468 Additionally, should you require any further assistance, regarding the amount information please feel free to reach out to us via DM. x.com/messages/compo…

@EaseMyTrip @flyspicejet @DGCAIndia @EaseMyTrip As per our telephonic conversation you were required to share reference no./arn if the refund was done and the amounts in which the said refund was processed It is still pending to be shared.

.@EaseMyTrip is holding my refund for a flight cancelled by @flyspicejet. The airline confirmed refund was processed on 1 March, yet I’m only receiving template replies. @DGCAIndia please intervene—this is causing harassment. PNR: EHI9JK

Dear Navya, As previously informed, customer safety and data security remain our top priorities. Since the cab service was not booked through us, we do not share hotel booking details or guest contact information with third-party ride providers. In such cases, the driver only has access to the pickup and drop-off locations entered within the ride-hailing app. We follow strict data protection protocols, and guest booking details are never disclosed to any external parties. Regarding the hotel booking, properties are listed based on information, images, and descriptions provided by the respective hotel partners. However, we take concerns related to service standards, safety, or misrepresentation very seriously. Whenever a guest reports issues related to hotel rooms, service, or check-in, our support team escalates the matter to the partner property for review. Based on the findings, the resolution may include arranging alternative accommodation (subject to availability) or processing a refund as per applicable policies. Our aim is to ensure timely support in such situations. We appreciate your understanding of our approach in this matter. That said, we have already acknowledged your concerns and shared the incident with the respective property for further review and necessary action. x.com/messages/compo…

With this I rest my case, @EaseMyTrip @Olacabs - do better

Hi, As already informed, the applicable refund for your flight booking has been successfully initiated. The amount will be reflected in the original mode of payment within 5–7 working days, as per standard banking timelines. We kindly request you to allow the mentioned timeframe for the amount to reflect. Additionally, we attempted to contact you on your registered number but were unable to reach you. Kindly share a suitable time or an alternative contact number via DM so that we can assist you further. Should you require any further assistance, please feel free to reach out to us via DM. We will be happy to assist you. x.com/messages/compo…

@EaseMyTrip @nishantpitti You guys are just pathetic even after 12 days my refund is not credited. How pathetic you people are @BlrCityPolice @DcpEastBcp sir Please need your help in lodging a FIR on this fraud which is 2nd time in the same month. @DGCAIndia @DKShivakumar

Dear Maninder, As discussed earlier, we understand that your booking was cancelled due to medical reasons. We sincerely empathize with your situation. As informed, we have already raised your request with the airline for a full refund on medical grounds. Kindly note that any approval for a full refund is subject to the airline’s policies and discretion. Once we receive an update from the airline, we will keep you informed accordingly. Additionally, as previously communicated, your booking has already been cancelled, and the applicable has been processed to your original mode of payment. The amount should reflect within 5–7 working days, depending on your bank’s timelines. Should you require any further assistance, please feel free to reach out to us via DM. We are here to assist you. x.com/messages/compo…

Flight cancelled due to severe eye infection with corneal involvement—declared unfit to travel and unsafe for others. PNR: FGKJIW. Requesting urgent medical waiver refund from @ThaiAirways @EaseMyTrip @HDFCBank SmartBuy. Kindly support in this genuine case. #MedicalEmergency #PassengerRights

Dear Maninder, As per our telephonic conversation, we understand that your booking was cancelled due to medical reasons. In this regard, we have already raised your request with the airline for a full refund on medical grounds. Please note that any approval for a full refund is subject to the airline’s policies and discretion. Once we receive an update from the airline, we will inform you accordingly. Furthermore, as discussed, your booking has already been cancelled, and the applicable refund has been processed to your original mode of payment. The amount should reflect within 5–7 working days, depending on your bank’s processing timelines. Should you require any further assistance, please feel free to reach out to us directly via DM. We are here to help. x.com/messages/compo…

Flight cancelled due to severe eye infection with corneal involvement—declared unfit to travel and unsafe for others. PNR: FGKJIW. Requesting urgent medical waiver refund from @ThaiAirways @EaseMyTrip @HDFCBank SmartBuy. Kindly support in this genuine case.#MedicalEmergency #PassengerRights @DGCAIndia @DelhiAirport @AAI_Official

Dear Normie, As already informed, the gift card is a third-party voucher and was temporarily blocked due to suspicious or unusual activity. Furthermore, we had raised your concern with the voucher provider, and we are pleased to inform you that the issue has now been resolved. The amount is now reflecting on your gift card. If you require any further assistance, please feel free to reach out to us via DM. x.com/messages/compo…

@EaseMyTrip Hi I have responded in dm. Kindly reply asap.

@EaseMyTrip My EaseMyTrip voucher got blocked after failed attempts. Now showing “temporarily blocked due to unidentified activity.” Need urgent help to unblock for train booking.

Dear Normie, We’re glad to know that your gift voucher issue has now been resolved. However, we truly regret the inconvenience caused due to the delay. Please note that the delay occurred at the voucher provider’s end. We had already raised your concern with them, and we’re pleased to inform you that the issue has now been resolved. The amount is now reflecting on your gift card. If you require any further assistance, please feel free to reach out to us via DM. x.com/messages/compo…

Update: My Emt gv issue has now been resolved by the support team. However, due to the delay, I had to book my train tickets via another platform despite purchasing the voucher in advance for such situations. Appreciate the resolution, but request better reliability going forward

Dear Normie, As discussed, the gift card is a third-party voucher and was temporarily blocked due to suspicious or unusual activity. Furthermore, we had already raised your concern with the voucher provider, and we are pleased to inform you that the issue has now been resolved. The amount is now reflecting on your gift card. If you require any further assistance, please feel free to reach out to us via DM. x.com/messages/compo…

Sun, sand & steal deals loading… ☀️✈️ Something BIG is about to drop 👀 #SunnyGetawaySale coming soon #EaseMyTrip #TravelDeals #ComingSoon

Dear Ranjit, As discussed regarding your cab booking, the full refund has now been initiated. Earlier, due to a payment gateway error at the aggregator end, the refund could not be processed. The refund has now been successfully processed to your original payment method and should reflect within 5–7 working days, depending on your bank’s processing timeline. We also kindly advise all our users not to share sensitive information such as itineraries, booking details, or contact information on public social media platforms, as our pages are publicly visible. If you require any further assistance, please feel free to reach out to us via DM. x.com/messages/compo…

@EaseMyTrip Got this msg " We have successfully processed a refund of Rs.7444 against your Booking ID - EMT163190890 in your Original source of Payment" on 27th Feb, but its still not credited in my bank. EMT is eating up the interest. Called up but no resolution from EMT.

Dear Rajat , We understand the importance of the issue you've raised with regards to your hotel booking and want to assure you that we are actively working on resolving it. Our team is dedicated to addressing your concerns promptly and effectively. We appreciate your patience and understanding as we work to investigate and resolve this matter. Rest assured, we will keep you informed of our progress and aim to provide you with a timely update at the earliest. Additionally, We also kindly urge all our users not to share sensitive information such as itineraries, booking details, or contact information on public social media platforms, as our pages are publicly visible. Meanwhile if you require any further assistance please feel free to reach out to us via DM. x.com/messages/compo…

@EaseMyTrip @nch1915 @jagograhakjago EMT163106877 A refund amount of INR 18993 is still not credited to my card since March 14,2026. Send multiple email including clarification from bank too but still Ease My Trip not responding on this.

Everything’s in reverse… except one move 👀 He knew it before you did. The SUNNY GETAWAY SALE is coming soon ✈️ #SunnyGetawaySale #EaseMyTrip #TravelDeals

@nachoyaps @Olacabs Dear Navya, We would like to inform you that, we have already shared all the relevant details regarding the actions taken from our end. Should you need any further assistance or clarification, please feel free to DM us. twitter.com/messages/compo…

@EaseMyTrip @AnushkaGup44956 @Olacabs @EaseMyTrip it’s been over a month, I have not received a reply of my email sent to you

Part 2: A hotel booked from @EaseMyTrip leaked my details to an @Olacabs driver, listen to the entire story here, sharing more details soon Find part 1 in the comment section

Dear Sajal, We regret the inconvenience caused in this regards. As per our telephonic conversation, the refund request has been raised with the respective airline, and we are currently awaiting the final processing and refund release from their end. While the approval has been initiated, the actual refund is subject to the airline’s internal processing timelines, which are beyond our direct control. Please be assured that your concern is being actively monitored, and we are following up with the airline to expedite the process. Once the refund is received from their end, we will promptly process and update you. We truly appreciate your patience and understanding in this matter. Meanwhile if you require any further assistance please feel free to reach out to us via DM. x.com/messages/compo…

@EaseMyTrip I have raised a waiver request on bereavement grounds in Jan. Air India approved full refund on 5th Feb, mail submitted to you including death certificate. It has been 50 days, no resolution yet @rikantpitti request your intervention @DGCAIndia

Dear Navya, As previously stated, we have acknowledged your concern and forwarded all details of the incident to the respective property for further review and appropriate action. We would also like to clarify that the cab booking was made through a separate platform and is not associated with us in any way. Please be assured that your personal data remains secure with us. We follow strict data protection measures, and any unauthorized access is strictly prohibited.

@AnushkaGup44956 @EaseMyTrip @Olacabs Exactly, and the fact that @EaseMyTrip has been replying with templated messages is just making me wanna lodge an FIR against them

Dear Navya, We would like to inform that customer safety and data security are our highest priorities. Since the cab service was not booked through our platform, we do not share hotel booking details or guest contact information with third-party ride providers. In such cases, the driver only has access to the pickup and drop-off locations entered in the ride-hailing app. We strictly adhere to data protection protocols, and no guest booking information is disclosed to external parties. Regarding hotel bookings, properties are listed based on the information, images, and descriptions provided by our partner hotels. However, we take any concerns related to service standards, safety, or misrepresentation very seriously. When a guest reports issues related to rooms, service, or check-in, our support team promptly escalates the matter to the partner property for review. Depending on the outcome, resolutions may include arranging alternative accommodation (subject to availability) or issuing a refund in line with applicable policies. Our goal is to provide timely and effective support in such situations. As previously communicated, we have acknowledged your concerns and have shared the incident with the respective property for further review and appropriate action.

Dear Navya, We would like to reiterate that customer safety and data security remain top priorities for us. As the cab service was not booked through us, we do not share hotel booking details or guest contact information with third party ride providers. In such cases, the driver has access only to the pickup and drop location entered within the ride hailing app. We follow strict data protection protocols and guest booking details are not disclosed to any external parties. Regarding the hotel booking, properties are listed based on information, images, and descriptions provided by the respective hotel partners. However, we take concerns related to service standards, safety, or misrepresentation very seriously. Whenever a guest report issues related to hotel rooms, service, or check-in, our support team escalates the matter to the partner property for review. Based on the findings, resolution may include arranging alternative accommodation (subject to availability) or processing a refund as per applicable policies. Our aim is to ensure timely support in such situations. That said, we had already acknowledged your concerns and shared the incident with the respective property for further review and necessary action.

@EaseMyTrip @Olacabs It’s been a month and there has been no follow up whatsoever @EaseMyTrip , it’s not about cab booking , it’s about the fact that the hotel that was booked from your platform provided my details to the cab driver - pls acknowledge your mistake and get better

How big giants like @Olacabs and @EaseMyTrip put my life at risk

Dear Navya, As previously mentioned, we have acknowledged your concern and shared the complete details of the incident with the respective property for further review and necessary action. We request your understanding that the cab booking was made through a different platform, which is not associated with us in any manner. Additionally, we would like to assure you that your personal data is completely safe with us, and any unauthorized access is strictly prohibited. x.com/messages/compo…

@EaseMyTrip @Olacabs Can provide screenshots of the number of times I have received the same templated message, pls bear some shame, you guys asked for a detailed explanation of what happened and I did, nothing after that!!!!