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@OptusSport @optus_help your app hasn’t been working all week on the tv. What lever you’ve done please change it and fix the app so we can watch football. It’s constantly buffering and unable to watch. It’s also not my tv or internet tested both. What’s going on?

@CXpert @EJEngwall @mentalmarketer @JuliaAhlfeldt @Schulbz @drumondmary @LukeCXEX @annettefranz @tanujdiwan @DebbieSzumylo @jeanniecw @jtwatkin @CXAccelerator @nav_thethi @djksar @deniseleeyohn Good question. I’d say no. Publish what you’ve done with the feedback. If you have to publish scores treat it like you do financial results…trends, limitations, what’s changed etc.

The #CXQOTD for Jan 10: Should organisations publish their #CX metric scores? @EJEngwall @mentalmarketer @JuliaAhlfeldt @Schulbz @drumondmary @LukeCXEX @annettefranz @ebanful @tanujdiwan @DebbieSzumylo @jeanniecw @jtwatkin @CXAccelerator @nav_thethi @djksar @deniseleeyohn

@ItsChanzu Big Sam then? How bout Gettin Roy Hodgson out of retirement 😂

That trend of getting former PL players as coaches after taking a short course in management should end 🙄 We need tried & tested veterans. Good riddance Gerrard.

@JElliotMP Let’s not forget his bullying of Christine Holgate and the lies then too. He’s got to go

I note that Scott Morrison misrepresented his conversation with me while being interviewed on #abc730. Lying about support for flood victims - how low can you go? He can't be trusted.

#Exclusive Prime Minister Scott Morrison has been slammed in leaked text messages between former NSW Premier Gladys Berejiklian and a current senior minister #auspol #npc | @vanOnselenP

So we have humiliated the French, bewildered the Americans and aroused China. Morrison has been ignored at Glasgow. “Science” will fix climate change. We have an announcement for a plan to build some sort of submarine that will be crewed by Australians yet unborn. Anything else ?

14 barristers, including 13 QCs, have written an open letter calling on the Victorian Parliament to amend the Public Health and Wellbeing Amendment (Pandemic Management) Bill 2021, or vote against it #auspol #auslaw

Geoffrey Watson SC (former ICAC Counsel) has had enough of the federal government's shitfuckery. #auspol #WhoPaidPorter

He says he's never seen anything like it. 3aw.com.au/why-the-presid…

@SamanthaRatnam You call this negotiating?

The Morrison Government just voted to stop an inquiry into Christian Porter’s secret donations.

@rwillingham @MatthewGuyMP @MartinFoleyMP @abcmelbourne It’s valid question that the premier should also be answering why he has the worst numbers in the whole country yet doesn’t have biggest population

First ball from @MatthewGuyMP asks @MartinFoleyMP why the State's lockdown orders have failed to keep Victorians' safe, especially when compared to NSW @abcmelbourne

70 days of lockdown and daily cases numbers double what any other state has seen. Is anyone going to ask how the premier is holding himself to account? @annikasmethurst @sumeyyailanbey @paulsakkal @bengrahamjourno @natalieisbrown @SamanthaRatnam

Interesting story. Given more than 20,000 people work for ⁦@VictoriaPolice⁩ you’d expect a diversity of opinion but there is no question Victoria’s pandemic response is frustrating for cops who spend their days policing non-crimes. theage.com.au/national/victo…

A senior Victoria Police officer has quit the force, publicly expressing discomfort over the enforcement of Chief Health Officer directions, @davidestcourt reports #CoronavirusUpdates #coronavirus theage.com.au/national/victo…

A Victoria Police sergeant has quit after publicly airing her discomfort over police enforcing public health directions. bit.ly/3ArgqGI

@Syed_Afzal 😂

#ClotMorrison can't put a foot right. After telling Canberra journos *You don't go to Facebook for health info* #ScottytheCoward resorts to Facebook to post Covid catastrophe updates. Non-leader, crime boss, rapist protector, hypocrite. What's next?

BREAKING Former Australia Post CEO Christine Holgate fires up in bombshell evidence to Parliament accusing @ScottMorrisonMP of humiliating her and bullying her out of a job. news.com.au/national/polit… via @newscomauHQ

@CXpert @AlexAllwood @DebbieSzumylo @EJEngwall @SeanBHawkins @SueDuris @globaldenton @CXLOOP @RussLoL @jtwatkin @billquiseng @CustomerIsFirst @jeanniecw Happy Easter champ @CXpert

@ebanful @AlexAllwood @DebbieSzumylo @EJEngwall @SeanBHawkins @SueDuris @globaldenton @CXLOOP @RussLoL @jtwatkin @billquiseng @CustomerIsFirst @jeanniecw Nice to hear from you, Ebenezer! Have a wonderful Easter, my friend.

The #CXQOTD for Apr 1: “If you had just been hired by an organisation to improve their employee engagement, where would you start?” @AlexAllwood @DebbieSzumylo @EJEngwall @SeanBHawkins @SueDuris @globaldenton @CXLOOP @RussLoL @jtwatkin @billquiseng @CustomerIsFirst @jeanniecw