Emma Maslen

@manairport Stansted toilets by gate 84 OMg… need urgent attention!!!

@Ryanair_DAC @CornwallCouncil - wondering - why wouldn’t @Ryanair take over the PSO to Newquay? Why not use the subsidy to increase flights?

⁦@rickygervais⁩ - just watched for about the millionth time. Totally balling. #timeless #brilliant

@GNRailUK - poor show tonight. Everyone boarded the 18.48 at KX - no announcement about the diversion until we had left. Packed train. We haven’t stopped once and there are a number of people in desperate need of toilet facilities w/disabilities with no information. Need comms.

@GWRHelp That’s helpful Steve and understood. Please let your staff know :)

Good morning Emma. I'm sorry to hear that these services have been delayed by flooding. If your train is cancelled, then you can use your current ticket on the two trains directly before or two trains directly after your booked time without amending it. If the two services immediately before or after your original train are peak services or less flexible, you can still travel with your original ticket. If you arrive at your destination 15 minutes or more later than planned, you can claim compensation at delayrepay.gwr.com. I hope this was helpful - Steve

@GWRHelp please show some compassion this morning. The amount of conversations at #truro - ‘you can’t get on this train with that ticket’ when people have been stood two hours in the pouring rain with no information on cancelled trains until they are cancelled…

@Apple io26 has reduced text sizes for some apps. Can’t change from settings it doesn’t affect safari for example… rubbish accessibility @RNIB

@MillenniumHtls - I have been receiving other people’s bills for about six weeks now. I’ve tried to contact the finance department and the individual hotels sending me other people’s contact details. No luck. Could you let me know how I can stop this?

@GWRHelp That’s great - except the conductors are issuing fines… not sure you’d cover that under delay repay. If the conductors had explained the rebate, people could have brought another ticket!

@emma_maslen Hi Emma, I am really sorry to hear that you have been affected by disruption today. If you arrive at your destination 15 minutes or more later than planned, you can claim compensation at delayrepay.gwr.com. We really value your feedback - Rose

@GWRHelp - 17.03 to Penzance severely delayed. Every gets on the 17.36 to Plymouth as they think they can’t get home before bed and is told - no wait for the train (which still didn’t arrive) I wonder how many fines for passengers for a delayed train - which will be cancelled!

Omg @HeathrowAirport - terminal 5. Appauling at security.

@EasternAirways - given the storm Friday - what’s the travel advice for anyone booked on the Newquay flight?

Anyone know what’s happening at @CenterParcsUK @Longleat ???

Unbelievable queues for @takethat at @Argyle - many people with accessibility issues in the queue… crazy when you pay to ensure access for those who struggle to walk

@BBCNews not really justified to keep this story on the home page for yet another day. Move on. The world has bigger issues. bbc.co.uk/news/entertain…

@AudsLyons @British_Airways Did you get any luck!’? I have the same issue….

@British_Airways how do I get through to speak to someone in BA, baggage lost, have reported but never received a missing baggage report number so I am unable to find out anything about the status

Let’s talk about something else #BorisJohnsonContemptOfCourt #TheSun bbc.co.uk/news/uk-politi…

@MartinSLewis @GMB Keeping going @MartinSLewis. You are right. You ARE helping people. It’s tough on social media. It’s going to be a tough year no doubt.

I said on @GMB today, in reference to new depressing stats on the numbers struggling to pay mortgages and rent, that its going to be a nightmare year for some. I've seen a few references here calling me a "prophet of doom" the same attack phrase used by some last year when I was warning we needed energy intervention, again based on known facts of huge impending price hikes (eventually govt intervened so they 'only' doubled not trebled). To try to demonise a person explaining the situation and try and knock down anyone warning people to prepare seems a dangerous precedent. Advance warning, and raising the issue publically, helps both individuals prepare and puts pressure on policy makers to act before it happens, rather than leave it until its too late. I hope I try and make positive practical suggestions. I won't wear blinkers and a gag to the plight millions are facing.

@gunsnroses epic 3 hour set - @takethat only 1.5 hours tomorrow! @axlrose is literally running rings around his younger counterparts! Fair play!

@SouthWestWater - wow - I thought @thameswater was bad until I saw this! Something has to change @10DowningStreet - another environmental black mark for the UK