Endicia

@androgynous_boy We're sorry to hear that. Please email us at social@endicia.com with your account details so we can diagnose and troubleshoot further. We'd be happy to help! -Sincerely, Paul

@Endicia Service on your site is very slow and everything I do on my end to make things work is not having an effect So yeah, your site is very slow to generate labels and it’s becoming more and more unreliable

@Endicia your website isn’t working and it’s making my life a living hell rn

@androgynous_boy We're sorry to hear that. Can you provide details on what issue is occurring? We'd be happy to help.

@Endicia YOUR WEBSITE IS DOING IT AGAIN

@esvegateban We would recommend contacting the USPS directly at 1-800-ASK-USPS or visiting usps.com/help/contact-u… -Sincerely, Paul

@Endicia hello, where can I get support for a package sent to Mexico?

@esvegateban Hi, while we’d like to help you today, we would like to clarify that we are not the United States Postal Service. Wwe do not deliver packages or handle delivery in any way.

@132slotcar Hi, we're sorry to hear that. Can you please provide more details on your issue and whether you are receiving a specific error code/message? We are not aware of any operational issues. We'd be happy to help further. -Sincerely, Paul

@Endicia Unable to access. Problems??

@DavidFJackson5 Hi David, thank you for your feedback and I sincerely apologize for the experience. Please let us know how we can help you further with the app and we will be happy to help ASAP. Please send us an email to social@endicia.com. -Sincerely, Paul

@EndiciaHelp Amazingly great support. @Endicia has, in essence, gone from being one of the smartest apps available to one of the most worthless wastes of time ever.

[status] Investigating: We are continuing to investigate this issue. stspg.io/qd00qp37nv8n?u…

USPS is adjusting the pricing on a number of their services in the next few weeks. Our latest blog is here to keep you informed. bit.ly/3yrzWIt

USPS is adjusting the pricing on a number of their services. Our latest blog is here to keep you informed: bit.ly/3L43A9q

@kaseyleebaxter Thanks for using Endicia! We appreciate your feedback and loyalty! If we can help you with your account, please let us know! -Sincerely, Paul

When shipping products sold on @ebay I use various postage providers based on cost and speed of use. Currently using @Endicia @pirateship and ebay labels. Pirate ship is particular great for international labels.

@RayAboody Hi Ray, we'd certainly like to help you further. Can you please let us know what issue you are encountering with the Endicia service? I apologize for the experience. -Sincerely, Paul

@DavidFJackson5 Hi David, thank you for your feedback! We respect your concerns. The full name of the layout is the "APO and US Territory Label Layout" (small or large). USVI would fall under the US Territory categorization. -Sincerely, Paul

@Endicia I'm sorry ... a shipment going to a person in the US Virgin Islands uses the APO/FPO layout??? It's NOT a military shipment!!! How is a a user supposed to know that?

@Endicia – Please explain why postage can't be printed for the US Virgin Islands – it's not a Military destination. Nothing works: 1st Class, Priority or Intl with customs. Help, please! @EndiciaHelp @DymoEndicia

@zacksoto Hi, I sincerely apologize for the experience and for for any misunderstanding. While I show that one of your accounts was closed on 2/23/2022, I have located an add'l account for you and made sure this acct is closed as well. We have emailed you in regard to this issue. -Paul

@DavidFJackson5 Hi, can we confirm which layout you are using? We tested this using the APO/FPO and US Territory layout in Dazzle 24.1 and it worked okay. Can you please confirm whether you are using the regular "Zebra Layout"? It should be the "APO and US Territory" label (small or large one).

@Endicia Thanks, Paul. I'm using the latest version of Dazzle Professional.

@DavidFJackson5 Thank you so much for these details! Rest assured that I am working with our Tier 2 Tech Team to obtain more information on this issue for you. I apologize for the experience. -Sincerely, Paul

@magnus59 Thank you for your feedback. To clarify, Endicia's service is the ability to print postage, and we would be happy to review this issue further regarding trim box and font embedding as it relates to the DAZzle program and postage-printing. We'd be happy to help. - Paul

@PREPRESSHULK @Endicia Haven't heard of them, I guess this is another online "design" service, obviously don't have a clue about Prepress, commercial printing in general or PDF specifications if they don't understand basics like trim box or font embedding.

HEY @endicia!! HULK FIX YET ANOTHER DAZZLE ENVELOPE PDF!! FIX TRIM BOX, CONVERT GARBAGE RGB BLACK TO REAL BLACK, EMBED FONTS!! FIX YOUR SOFTWARE!!

@PREPRESSHULK Hi, thank you for your feedback! Can you please provide further details and info on what you mean by "trim box" and "embed fonts"? We'd like to address this issue for you as best as possible. We appreciate your feedback regarding RGB black, which we have escalated.

@MoshehP @USPS Thank you for your feedback, Mosheh. Endicia is not a shipper per se and our information and our information is based on the most current postal/USPS information. We appreciate your feedback on this. -Sincerely, Paul

You'd think @Endicia could write some logic into the page so the "expected delivery date" gets updated once that date has passed

@132slotcar Hi Alan, I can see why this issue would be upsetting. Rest assured that we are investigating this issue further and the information displayed with our development teams and with the USPS. I'm sorry that you encountered this issue. Please contact us further at social@endicia.com

@n1vg @Endicia Hi Endicia and what has happened here. Monday, January 1, 0001 12:00 AM Tracking: 9400111899563825063950 SEIZED BY USPS FOR COUNTERFEIT POSTAGEJanuary 1, 0001 - 12:00 AM ARRIVED AT USPS REGIONAL FACILITYJanuary 14, 2024 - 3:27 AMLOS ANGELES CA DISTRIBUTION CENTER

Turns out @endicia KNOWS that DAZzle is currently unusable for shipments to the EU because of a tariff bug. It's been weeks, no end in sight. AND we've gotten charged for postage not printed. Frustrating.