Raphael Fleckenstein

780 posts

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Raphael Fleckenstein

Raphael Fleckenstein

@fleckensteyn

CEO of @productlane, customer support tool built on Linear.

Munich, Germany Katılım Ocak 2014
588 Takip Edilen572 Takipçiler
tobias
tobias@tobiastornros·
Had to cancel mintlify. Great product and team, but there's no way we can pay that much just for a few more seats
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Linear
Linear@linear·
Linear Agent x @meetgranola Connect the Granola MCP server to turn meeting notes into project specs, sales calls into customer requests, and 1:1s into concrete issues.
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Simon Bennett
Simon Bennett@MrSimonBennett·
I am looking at building a helpdesk solution. For years (before acquisition) I ran SnapShooter on HelpScout and it was always off the mark somehow. Same thing when running it on TailPDF I've tried so many products. I want AI to help but don't actually want it to do everything. With SnapShooter I found that our technical customer support was what helped with conversions and churn. Still researching this
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Raphael Fleckenstein
Raphael Fleckenstein@fleckensteyn·
Last year, Productlane turned painfully slow for customers with huge workspaces. So we made a plan to not only quick-fix the problem, but implement a proper sync engine and make Productlane the fastest customer support tool on the market. It took us almost 6 months as it meant rebuilding the entire backend, but it was really worth it. We moved from Replicache to @zero__ms, a new kind of sync engine built by @aboodman and team, who helped hands-on in our codebase. Today Productlane is instant, even for our largest customers. It's the reason why we're growing really well and more and more customers are using and loving our product. We wrote an article about how we made this transition: productlane.com/blog/zero-migr…
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Raphael Fleckenstein
Raphael Fleckenstein@fleckensteyn·
Using Framer instead of Figma for our website made me realize there is a gazillion features that even Framer is lacking for properly designing, and they were trying it for years. So I highly doubt Claude can replace this in a decent amount of time. Design is also a tool where performance really matters, and I‘m not sure Claude will get this right. Luckily we‘re transitioning the website back to Figma + Real code currently, will be much better
Rasmus Andersson@rsms

This is really neat but it’s not a design tool as much as it’s a design _production_ tool. The practice of design is mostly about what comes before production. There’s no doubt in my mind that all parts of software production will become automated very soon. Writing code, making web pages, putting pieces of a design system together etc. And that’s fine. I think few people actually enjoy this kind of production work. Wouldn’t it be better if we spent our precious time in life on what is more meaningful?! At the core, the practice of design is methodical; like architecture, not like art. In a nutshell: We find constraints, form comprehension of the whole and propose solutions that honor those constraints. First after that do we enter some form of production phase, usually prototypes first, learn about some constraints that were hidden before, loop back, prototype and then build the production-grade “final” artifact. These last few tasks are quickly losing value because AI tools can do it much faster (not yet better though) than humans. It’s simply just what has the best RoI for a business. Some companies and individuals will continue to spend human time on certain parts of the “production line” as a market differentiator, but it will cost them a relatively high price compared to competitors. Anyhow, I still haven’t seen a tool better than Figma that supports the actually-interesting part of the design process. I wouldn’t be surprised if Figma focused their products on that, maybe separating “products for production” of “products for ideation & exploration.” The latter would obviously still leverage AI, but not to do the work for me but rather to support my efforts the way a therapist helps me live a better life (not living my life for me.)

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Karri Saarinen
Karri Saarinen@karrisaarinen·
The new Claude Code desktop app feels fast and responsive. The mode selector is in a much better spot in the sidebar instead of the header. I also like the denser layout, refined style and typography 🖤great work @amorriscode
Anthony Morris ツ@amorriscode

Today we're launching a rebuilt version of Claude Code on desktop. The app has been redesigned for the ground up to make it easier than ever to parallelize work with Claude. I haven't opened an IDE or terminal in weeks. Excited for you all to give it a shot!

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Aaron Boodman
Aaron Boodman@aboodman·
If you have an app on Zero and want to get out of the business of hosting it, DM me. Cloud Zero is completely managed and updated continuously. At the pro level, 24x7 monitoring and an SLA are included. We also have a unique BYOC option where we fully manage Zero *inside your AWS account* - giving the best of self-hosting and saas.
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Krystian Gebis@krystiangebis

The biggest quality of life, development, and UX improvement has come from betting on @zero__ms and @aboodman early. Last week they onboarded me to their new zero cloud early access, and the switch from self-hosting to ZC was so seamless - 15 min No more tedious AWS setup!

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Bodhi Hawken
Bodhi Hawken@BodhiHawken·
@rjonesy @FrontHQ I currently use @productlane, I feel like it’s missing things and moving slowly at the moment which is starting to annoying me. BUT, they use a great sync engine, and there processes around product development, public change logs and votable roadmaps bring enough extra value.
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Aaron Boodman
Aaron Boodman@aboodman·
Zero to 1.0 After two years of work, 50+ releases, thousands of commits, and hundreds of bugfixes, we are officially declaring Zero stable and ready for production workloads. zero.rocicorp.dev/docs/release-n…
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Raphael Fleckenstein
Raphael Fleckenstein@fleckensteyn·
We've been using Live Chat with AI Agent responses for the last few weeks, and it has already solved a majority of our support requests autonomously. Exciting times, especially as our support volume and customer base has been growing a lot recently.
Productlane@productlane

Introducing Live Chat. Coming with unique capabilities: Customers not only see their past chats but all associated Linear requests, so they can track and change their priority directly in the chat.

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Ben Wallace
Ben Wallace@DJbennyBuff·
Request for startup: solve the 1st stage of building I want something that analyzes all feedback channels, both active (@SlackHQ, @meetgranola, support@) and passive (@sentry, logs) to help my team identify trends and business impact Low-hanging/well-scoped topics immediately get triaged to an agent
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