Anna Fotheringham

@CadburyUK #TwirlOrangePresale me please! @CadburyUK

The elusive Twirl Orange bars are back. To get one, follow the instructions... #TwirlOrangePresale twitter.com/i/broadcasts/1…

@British_Airways no reply to my DM. I’ve got a flight leaving tomorrow, app says I can’t check in or add a bag - can you please get back to me?

@British_Airways your app/website doesn't let me add a hold bag to my booking (error after payment) and your call centre it too busy for calls. I don't want to pay the increased cost at the airport, can you please help?

@seetickets what is the status with refunds? Still waiting for a refund for theatre tickets which was meant to be on 2nd May (cancelled due to covid). Please can you provide an update on when this will be sent?

@British_Airways I’ve booked flights for a wedding which has been cancelled due to COVID-19 in June. Please can I claim a voucher for this to rebook for the rearranged wedding date? This is after your current 31st May cut off

@ASOS @ASOS my sister and her fiancé are likely having to postpone, it’s heartbreaking. They would love a treat to cheer them up

@richardjgrey @agoda I did - got a full refund not Agoda dollars, make sure you do too!

@fothers91 @agoda Did you get this sorted. I am also having trouble with them...

@agoda the worst customer service. Arrived in Tokyo to be told Agoda cancelled our hotel (outside of policy) and they are now not refunding cancellation charge when we then stayed in the hotel as per booking. Won’t answer emails and can’t get through on the phone. @agoda call me

@British_Airways I’ve just sent a DM

@fothers91 We're concerned a member of our Customer Relations team hasn't been in contact with you, Anna. Especially as you made your complaint 2 months ago. Can you send us your details by DM please? We're keen to look into this for you. Amy twitter.com/messages/compo…

@British_Airways unbelievably bad customer service. Contacted you 2 months ago - case ID 19116238 and chased since - still no response. Loyal customer and black BA ammex holder but can't even get a reply. Ridiculous. Will taking to twitter get a reply?

@EL_AL_AIRLINES @ELALUSA terrible customer service - held on the call centre for 30mins. Website doesn’t work to add bags and seats for my flight! Please can you help or call me? No email address to contact either.

@oneminutebriefs @awardscreative #drumcreativeawards

@Deliveroo ordered at 7.30 and still waiting - 2 hours for a pizza is ridiculous....

@VodafoneUKhelp Hi - tried phoning already but you have to enter a vodafone number - this was a data sim so I do not have one. Is there another way please?

@VodafoneUKhelp I've refreshed a few times - is someone able to call me please? I want to discuss this as it's a big financial cost

@VodafoneUKhelp it says none of your advisors are available....

@VodafoneUK you have been charging me for the last 3 years outside of a 12 month contract - please respond, I have tried to contact you

@waitrose please tell us - what is the difference between essentials raisins and sultanas?! One of us prefers one type, but don't know diff

Sounds like Hungarian or something to me RT @davidsnewman Does anyone know what language this song is?? youtu.be/iEaXsCxhPyo

@Ocado shocking service recently, 2 hour late delivery last night, 1.5 hours late last week and order cancelled 3 weeks ago! Not impresssed