Frontier Internet

Our next chapter is here: we are officially part of @Verizon! This move combines our lightning-fast fiber footprint with America’s best 5G network. That means customers get more choices and greater value than ever before. Read all the details here: bit.ly/3LAtllB

@jimgoodman Hi, Jim. I'm here to help! Feel free to message us directly so that we can better assist you. -Eric twitter.com/messages/compo…

@FrontierCorp having one hell of a time getting fiber internet installed. No one can help, get bounced from one department to another. Been 6+ weeks and nothing :-(

Hi Brian! I firstly want to sincerely apologize that this is the experience you've had with the company, as we want to ensure all customers receive both consistent coverage and pleasant customer support when necessary. Our Social Media team here is an escalated team, and we're live 24/7 for questions or concerns. If you still need assistance with any issues, feel free to reach out to us privately, and we'll be more than happy to look into your concerns. -Sean

.@FrontierCorp Is the single worst internet provider of all time. I've had major connection and speed issues. They refuse to actually deal with it. Talking to an agent was less than useful. Every single time I go out to do the tests they ask for (because they refuse to send tech) they close the fucking chat on me. I am so done with that company. 0/10 you're literally better off with any other internet provider.

@garry_hill Hello, thank you for reaching out to us. I am more than happy to help take a closer look into this speed issue. Feel free to reach out to us via direct message at fybr.to/3PRs9fh. ~Domingo twitter.com/messages/compo…

Hey @FrontierCorp I pay you for 5 gigs and you give me 2 megabytes? Nice!

@Elphaba__ Hello, Radar! Thanks for letting us know about this. I can definitely help. Kindly send us a direct message. fybr.to/4bZC1uL ~Veronica twitter.com/messages/compo…

@FrontierCorp hello your website won’t allow me to input my address to see your plans. I don’t want to call anyone. Can you help?

@JohnnyACE562 Hi, Ace! I’m so glad to hear everything’s running smoothly and that you’re happy with the setup. Really appreciate your feedback. It means a lot. Welcome to Froniter, a Verizon Company. ~Veronica

@FrontierCorp Know what? That was my fault. I added too many incompatible services. Tech just got done installing today. Internet is blazing fast. I'm just so happy these problems are over. Love what y'all got going on. So glad to have a friend on the digital frontier. 😌

Nick Uhas, master of online science experiments, tested Frontier Fiber with Wi-Fi 7 and the results speak for themselves—your home deserves Frontier. Ltd. avails/areas. fybr.to/4cAPrNK

@josephburt Hi, Hey its Burt! Thank you for letting us know about this. I want to make sure your internet is working as expected, so if you can send us a direct message, I'd be happy to help. fybr.to/4sLcv3w ~Veronica twitter.com/messages/compo…

Man why you gotta be so rude @FrontierCorp my FIOS connection keeps dropping and @Starlink is looking pretty suite right now...

@UpwardFalling13 Thank you for reaching out. I do apologize for the inconvenience of the issues you may be experiencing with your service not working. I would be more than happy to investigate this matter for you. Feel free to reach out via direct message to proceed. ~ Matthew twitter.com/messages/compo…

Hey @FrontierCorp we are Now going into our 4th day of no Internet and almost no information. There was no notice of an upcoming outage. When we notified tech support we were told it would be three day outage with NO explanation. Now still no joy 17 hours after est recovery.

@frshfrmeggs Hi, John. I'm here to help! Feel free to message us directly so that we can gather additional details about your installation and look into your concern more thoroughly. -Eric twitter.com/messages/compo…

@FrontierCorp What a joke this company is. Have been loed to several times about construction crews and have had my install date pushed back twice because of these lies.

Meet the Wi-Fi upgrade your home will love! 📶 Upgrade to our Whole-Home Wi-Fi for just $10 a month and get up to two eero Wi-Fi devices that expand your coverage by up to 4,000 sq. ft. Enjoy faster speeds and fewer dead zones.🏡 fybr.to/3NNnGtn

@Daxiimaa Hey, Dax. Service outages are hard to resolve, especially when thunderstorms damage infrastructure, disrupting service for many subscribers in your area. Thank you for your patience and understanding as we work to resume services for all affected. -Eric twitter.com/messages/compo…

Every thunderstorm @FrontierCorp wifi goes out. Done with that company. Not even a week ago it was out 🤣

@arnoldsnothome There we go, I was about to send a new link to you, but I see I did let you join the private message. I am going to investigate this matter for you. Could you please provide me with your account number? ~ Matthew

@FrontierCorp You message me first please for some reason I am unable to initiate the message

Let your wallet bloom this spring with Frontier! 🌸 💵 Refer a friend to Frontier Fiber by 3/31/26, and when they sign up online, you’ll both get $250. Not a Frontier customer? No problem—you can still refer and earn! Get started today! fybr.to/3Nuf0YI In select areas.

@arnoldsnothome Thank you for reaching out, Arnold; I do apologize for any issues you may be experiencing. I would be more than happy to look into this matter for you. Feel free to reach out via private message. Once done, we can proceed. ~ Matthew twitter.com/messages/compo…

@FrontierCorp That's nice well today is 45 days that my referral has had service with Frontier and still haven't received my reward!!!!

Hey Malpractsix, I fully recognize the significance of addressing your concerns, and I am more than willing to assist you. Please feel free to contact our Social Media Team through Twitter for any additional support you may require - Twitter - fybr.to/4t6kW9w. We are committed to supporting you throughout this process. - Ryan

@FrontierCorp so you know. Your “agent” who I was speaking to told me to go back to @GetSpectrum

@cloudchaser82 Hey Paul thanks for reaching out give me a few minutes while I check on this for you.-Ryan

@FrontierCorp I’ve been without internet. Support confirmed my ONT has signal but is not assigning an IP to my router. My account shows copper instead of fiber. I now have to wait days for a tech. This needs escalation ASAP.

@MZ94720 Thank you for reaching out, Elizabeth. I apologize for any issues you may be experiencing related to your service being out. Feel free to reach out via private message. Once done, we can proceed. ~ Matthew twitter.com/messages/compo…

@FrontierCorp 3 days without internet and no real support—just an automated system with no updates. I’m paying for a service I’m not receiving

@DanielTippin Thank you for reaching out. I would be more than happy to investigate your concern. I do apologize for any inconvenience you are experiencing. Feel free to reach out via private message. Once done, we can proceed. ~ Matthew twitter.com/messages/compo…

@FrontierCorp What's the point? Y'all are always sending a tech out to look at it on Monday. I'm just wondering why I might be charged if they find a fault inside the home for services that haven't worked for more than 5 minutes at a time since it was installed yesterday?

@FrontierCorp I just had fiber internet installed in my apartment yesterday and it hasn't worked for more than 5 minutes at a time since install. I have waited the 24 hours since installation for my order ticket to close and now it's just not working at all. Continued below*

Thank you for reaching out to Frontier, a Verizon Company. I am happy to look into your request for you. Please reach out via private message by clicking the ‘message’ located on our main page. Or you can send me a direct message at x.com/frontiercorp. This will allow us to gather your information in private. -Brandy

@FrontierCorp 3 nights in a row now. Internet goes down late at night. I work second shift this is my time to relax. Verizon was the first straw but now I am thinking this might be the one that breaks my back.

@jntaylor99 Hi, Jenny. I'm here to help! If you can message us directly, we can gather additional details regarding your service issue to provide outage information, assist with troubleshooting, and more. -Eric twitter.com/messages/compo…

@FrontierCorp why are you not communicating you have internet issues. Been waiting online chat for an agent for over an hour. No outage reported on ur site. Worst customer service company.

@BigDogEnergy2 As someone who works from home, I understand the concern! If you can message us directly, we can provide outage information, assist with your troubleshooting, and more. -Eric twitter.com/messages/compo…

@FrontierCorp been without Internet all morning. App says no outages in area, but tons of reports of such on Ring and elsewhere. Chat support option is useless. And been on hold for an hour and a half waiting to speak to an actual person. Quite ridiculous. How can I work?!?!