Frontier Internet

Our next chapter is here: we are officially part of @Verizon! This move combines our lightning-fast fiber footprint with America’s best 5G network. That means customers get more choices and greater value than ever before. Read all the details here: bit.ly/3LAtllB

@NCherok Hi Nicholas, if you would please send us a DM with your account number we would gladly assist you with what ever you need.-Ryan fybr.to/4feXDF3

@FrontierCorp Horrible support. I can only talk to giga via chat. Not even a phone number I can call to trouble shoot

@marie_meade24 Hi, Marie. It is unfortunate to hear that this has been your experience. Feel free to message us directly so that we can assist with your request. -Eric x.com/messages/compo…

@FrontierCorp Our house updated from the stone age internet U kept upping the price on & lowering service of. We sadly now have YOUR fiber optic pkg which I’m about to tear out because your third world customer service will not let me disconnect the orig acct

Summer is in full swing and so are the savings! ☀️ Refer a friend to Frontier Fiber and when they sign up, you both get a $200 reward! 💰 It’s the perfect way to fuel your summer adventures. Start referring today! The offer is valid until 7/31. fybr.to/4pcYquL In select areas.

@BigOlBittiesUS Hi, Xander. I'm here to help! Feel free to message us directly so that we can better assist you with your concern. -Eric x.com/messages/compo…

Deadass, waited online to chat with @FrontierCorp for 15 minutes only to be told I gotta call. What a waste of time!

@chiralcarbon44 We're not able to message you directly, Avery. Please check your settings and make sure that you are following us and don't have us blocked on the platform. -Eric x.com/messages/compo…

@AskFrontier Sounds good, just messaged

@AskFrontier Hello, please help. Remote worker trying to get my service installed since July 1. I’ve called many times but the reps tell me that they’re waiting on a ‘3rd party contractor’ to complete the ground work before install and that the contractor will reach out to me.

@drelamb Hello, feel free to reach out to us anytime via direct message. We are always here and happy to help with any questions you may have. ~Domingo x.com/messages/compo…

And address it, you did! Thank you @AskFrontier @FrontierCorp

Time to look for an alternative. Another price hike from @FrontierCorp - this time 20%. The greed never ends!

@RisingSocr33921 Hello, I am happy to see the positive and honest feedback. Don't hesitate to reach out to us via direct message if you ever have any questions. We are always here to help. ~Domingo x.com/messages/compo…

@FrontierCorp Could not get my family to change so just added it for myself. Transformed my gaming experience right off. A must have for any gamer...

Offer ends 7/22: Get Fiber 500 for $29.99/mo, plus free expert install!

@MobileNotary05 Thank you for reaching out to Frontier, a Verizon Company. You can send me a direct message at x.com/FrontierCorp. This will allow us to gather your information in private. -Brandy

@FrontierCorp How?

@IamMikeMe2 Thank you for reaching out. I do apologize for any issues you may be experiencing related to your Frontier service. I do want to look into this matter for you to see what could be going on. Feel free to reach out via private message. Once done, we can proceed. ~ Matthew x.com/messages/compo…

@FrontierCorp another outage for an entire day with no information provided. Chat says it’s an internal switch at your central office but you provide zero information to customers. 4 outages in 3 months for me.

@5thgenca Thank you for reaching out to us. You can always check our outage link here frontier.com/helpcenter/int… to check for any open incidents. Feel free to send us a direct message anytime, so we can gather more information to take a closer look with you. ~Domingo x.com/messages/compo…

@FrontierCorp most of my area hasn’t had internet for over 15 hours. You keep saying it will be fixed and give us a time and then it’s not and you don’t update anything.

@epic____1 Thank you for reaching out to Frontier, a Verizon Company. You can send me a direct message at x.com/FrontierCorp. This will allow us to gather your information in private. -Brandy

@FrontierCorp why does your service keep going down every 1-2 weeks? 🤦🏻‍♂️The service used to be more consistent. Step it up and fix the blips and glitches.

@epic____1 I can try to send you a message. Do I have your permission to send you a DM? ~ Mathew

@FrontierCorp I can’t message you because I’m not “verified”. You can dm me though.

@alexfisherman__ Thank you for reaching out. I do apologize for any issues you may be experiencing related to your Frontier installation. I do want to look into this matter for you. Feel free to reach out via private message once done, and we can proceed. ~ Matthew x.com/messages/compo…

@AskFrontier @FrontierCorp Hey I was scheduled for an installation today from 8–12, then it was pushed to 1–5 due to delays. It’s now past 5 and no technician has shown up. I wasted my entire day waiting. This is unacceptable. Can someone please make this right?

@tonyvortex I'm going to try sending a message to you. Do I have your permission to send you a DM? ~ Matthew

@FrontierCorp Won’t let me message you unless I’m verified.

Anyone have phone issues with @FrontierCorp ? They are the only phone company in my mom’s area. It goes out for days at a time every month. She’s in her 70s and I’m always worried she’ll have an emergency when it’s out.

@jcoop010 Hi, Cooper. I'm here to help! Please see our Reward Card FAQ over at: fybr.to/44ZBINq and feel free to DM us if you need any further assistance in the matter. -Eric x.com/messages/compo…

@FrontierCorp yall really screw your customers. When I signed up a year ago it was supposed to be $50 a month and $200 gift card. No gift card and its been $68-75 a month. Lame AF.

@gmelville80 Hi, Graham. A power outage could have affected our infrastructure as well as your equipment. I'm here to help! Feel free to DM us so that we can better assist with your service issue. -Eric x.com/messages/compo…

Bad move to Frontier. No Inet No Support. Called Chatted-they insist I hve no pwr so wont talk. I have pwr. ONT green Pwr red Optical- fiber signal not a power outage. @AskFrontier @FrontierCorp FIX YOUR SYSTEMS & ALLOW LIVE CUSTOMER CONTACT EVEN IF U THINK THERE'S A PWR OUTAGE

@mlgall123 Good morning, Goforit123. I'm here to help! Feel free to message us directly so that we can collect additional details about your service concerns. -Eric x.com/messages/compo…

@FrontierCorp I need help now. Your guys booted my fiber line to move my business account to my home office. They unhooked my current Internet and won’t be back for days. I cannot run my business line this

@Lotwook Thank you for reaching out again. I do apologize for any inconvenience you are currently experiencing, but for us to proceed with investigating this matter, we would need you to join a private message first. Feel free to reach out once done, and we can proceed. ~ Matthew x.com/messages/compo…

@FrontierCorp No balls... process tells you you can't i get it... sad

@FrontierCorp think its perfectly acceptable for me to wait until Wednesday before anyone BEGINS to troubleshoot my broken internet. I look forward to the "we want to hear your story submit a customer service ticket" I'd like my monthly to go towards more skill people in trucks!

@Lotwook I would be able to assist you, but for me to assist you, you would have to reach out via private message first. Once done, I would be more than happy to look into this matter for you. ~ Matthew x.com/messages/compo…

@FrontierCorp No balls to do this publicly huh... that's what I thought.