Gam Dias

Just published: "The Agentic Shift: The Librarian and the Revolutionary". Check it out and subscribe to get everything I'm making. trustedagents.kit.com/posts/the-agen… via @kit

Just published: "The Agentic Shift: The Librarian and the Revolutionary". Check it out and subscribe to get everything I'm making. trustedagents.kit.com/posts/the-agen…

How small hotels can get found in AI search. Practical first steps for independent hotels and casas rurales to improve discovery. trustedagents.kit.com/posts/the-star… #hotel #hospitality #SEO #AI #AIAgents #OTA

The Trusted Agents Table - Food, drink and straight talk on agentic commerce. ​ We're hosting a simple meet-up in London. No agenda, slides or pitching. Just people swapping stories and comparing notes on agents, identity, delegation and personal context. lnkd.in/eiEQgtgb

Three questions to ask vendors at #itbberlin2026 re Agentic AI about Connectivity, Security, and Customer Experience: trustedagents.kit.com/posts/the-shif…

Through the compound lens of hype we see many versions of AI, but leadership means resolving them into one clear picture of how our organization will truly use Generative and Agentic AI. So Many Agents, So Little Time open.substack.com/pub/agentsunle…

Agents Unleashed Vol 1 Agentforce Here and Now. The Art and Science of AI Driven Salesforce Automation. Now available on Amazon amzn.to/3DzWV6L

@Zendesk How about this one:

Which customer service moment is the scariest? 🙈 "Have you tried turning it off and on?" 😵‍💫 Repeating your info multiple times

@Zendesk @awscloud @honeywell @calm

🏆 How do brands like @awscloud, @honeywell, and @calm create great customer experiences? 🎧 Tune in to the #ConversationswithZendesk podcast, featuring CX leaders and their best practices, to keep you up to speed in an ever-changing industry: zdsk.co/45UUmnV

@Zendesk @Meta You can't get your own basic customer support right, your overbilling has now charged me $1490 for a subscription package my Account Mgr agreed to cancel Why would you want to automate further with AI if you can't even manage manual processes.

🤔 How can customer service teams look at #AI as a tool and not an enemy? 🗣 Cristina Fonseca, Zendesk VP of Product, shares her thoughts on @Meta's Business, Innovation and Technology podcast: zdsk.co/45VRtD9

@Zendesk @anjelahjohnson

🤖 Don't let your customer experience get ruined by bumbling bots like @anjelahjohnson here. 👉🏼 Meet the rest of the struggling #AI bots and learn how #ZendeskAI makes customer service seamless: zdsk.co/49jaUsx

@Zendesk @OneSkinTech @Affirm @Medline

Brands like @OneSkinTech, @Affirm, and @Medline choose Zendesk for their customer service teams because of: ✅ Empowering tools ✅ Less busywork ✅ More productivity Learn how #ZendeskAI can help your business and keep costs down: zdsk.co/46Z2Prk

Zendesk is built for agility. 90% of our customers deploy in eight weeks or less. 🏃 Get started on your head start: zdsk.co/470GppS

For years, Zendesk has been paving the way for excellent customer experience. And today, we unveil what's next. ✨ Relive the magic of the Next Big #ZendeskAI Drop: zdsk.co/46xkJkv

@Zendesk You have overbilled me two consecutive months, I have been requesting a refund - as agreed with my AM - yet you continue to bill. Your customer service absolutely sucks... why am I on Twitter doing this? Pretty poor for a vendor of customer support software #fail

@caixabank @bancosantander @caixabank and the staff were not only unapologetic but they were downright rude when I said I’d bern waiting for 45 minutes

@caixabank - finally being served after 45 minutes. Monday 16 October Av de Europa 27, 28023 Madrid. Unacceptable service enough to make me close my account and move to @bancosantander

@caixabank in the branch in Pozuelo this morning - 4 people attending to 1 person for 30 minutes while there was a queue of 5 people waiting. Customer service absolute failure. What do you teach your staff?

I haven't got many followers, but if our Tory masters are so bothered by Gary Lineker's simple honest tweet - let's retweet it as much as possible.

#ImWithGary This was the tweet people of twitter spread it far and wide. GARY LINEKER speaks for the people.