Serval

After 5 incredible years at Greylock, it’s time to build again! I'm thrilled to share that I'm joining @getserval as Head of Strategic Projects. Serval is building AI agents that automate enterprise IT workflows, replacing systems like ServiceNow with something fundamentally better. ITSM is one of the largest enterprise markets and the opportunity to reimagine it with AI is once in a lifetime. My initial focus is building out the forward deployed engineering and deployment motion from the ground up. FDEs are the critical bridge between the product and the customer and it’s one of the most important functions in enterprise AI right now. At Serval, FDEs don’t just configure in customer environments, they build critical core product — and we already work with some of the largest enterprise customers in the world including Abridge, Bilt, Notion, Vercel, Verkada plus more that I’d love to tell you in person. Which brings me to this — I'm hiring FDEs. This role is perfect for former or future founders as you’ll spend time selling, building, and deploying 0→1 world class enterprise products. If you're an engineer who loves working directly with customers, thrives in ambiguity, and wants to be early at a company with serious momentum, I'd love to hear from you (DM or reach me at christine@serval.com) I’m so grateful to the @GreylockVC team and to all my founders for an incredible chapter. The privilege of partnering with founders at their earliest stages and working with some of the sharpest minds in the industry has shaped how I think, operate, and lead. Thank you.

Today we’re announcing Serval's (@getserval )$47M Series A, led by @Redpoint with participation from @firstround , @generalcatalyst , @BoxGroup, @bessemer, and others. This brings our total funding to $52M. Serval is the AI platform for IT teams, and our mission is to unlock meaningful work for all employees. We help everyone get out of the help desk and back to the work they enjoy. IT teams power the workplace, and they’ve spent the past couple years helping organizations bring in powerful new AI tools. But IT still works out of legacy platforms that seem increasingly out of touch with the modern tech stack – absurdly filing manual tickets to manage access to AI agents. When IT slows down, everyone suffers. Employees are blocked waiting on support, onboarding is painful, and security initiatives are put on the back burner. Serval changes that with AI agents that help IT build and deploy automations from natural language prompts. It’s been incredible to watch the Serval community grow so quickly. In just over a year since founding: ▪️ Innovative companies like Perplexity, Clay, Verkada, Mercor, Together AI, Cribl, WRITER, and Bilt are transforming their IT and security operations with Serval. ▪️ Customers are seeing over 50% of all IT tickets automated, including help desk requests, just-in-time access, onboarding/offboarding tasks, and so much more. Our users are surprising us every day with use cases we’ve never even considered, using Serval to build automations for complicated workflows across IT, security, engineering, HR, finance, and operations. It’s clear we’re helping IT teams become builders, and we can’t wait to see what they make next. This funding will accelerate the development of Serval’s AI platform as we expand our capabilities and serve larger enterprises. Huge thanks to Patrick Chase, Alex Bard , and the team at Redpoint for leading this round, with continued conviction from Bill Trenchard (First Round Capital), Marc Bhargava (General Catalyst), and Gregory Rosen (BoxGroup), and support from our incredible partners at Bessemer Venture Partners, Chemistry, Jack Altman + Alt Capital , Liu Jiang + Sunflower Capital, Strike Capital, and Operator Partners. We’re grateful to our team, our customers, and our investors for uniting behind this mission as we build a generational company. Join us - we’re hiring across all roles!