Great Northern

Hi Phil, no limit on the number of claims you can make but the automated system will reject if more than usual are made in one time to ensure authenticity in everyone's claim. They will however be manually reviewed once resubmitted. If you are ever unsure on the progress or want to add notes to your claim, please DM us on X with your full name, email and comp********* reference number ^Kieran

@GNRailUK @networkrail Can someone show me where it tells me my delay repay claim limit?? This declined claim glitch has got to be fixed soon. Please note, all this anger is directed at @GNRailUK NOT the poor soul manning the fort on X.

📢 We're truly sorry for the recent disruption. We understand how frustrating delays and cancellations can be, especially during hot weather. Together with @NetworkRail, we're working to improve reliability across our network so you can travel on our services with confidence.

@ChrisWMerrick Hello. I can confirm that we have received reports regarding the air conditioning of both these services today. They have already been escalated to our fleet team for review. Apologies for any discomfort you experienced as a result today. ^Max

@GNRailUK Well, in that case, please raise a report

@GNRailUK Can you instruct your train crews to actually turn on the air conditioning for passengers in the current warm weather. Neither the 07.47 from Ely to London Kings X and the 18.18 return had any ventilation today, let alone cooling.

@LKBU__ @networkrail The outbound departure is likely to be delayed as a result of the delayed inbound service. The train was originally scheduled to arrive at 17:52. ^Max

@GNRailUK @networkrail So you’re giving passengers 6 minutes??? That’s insane

@LKBU__ @networkrail We are unable to confirm a platform until the train has arrived into the platform at London Kings Cross as all platforms are subject to change. The inbound service is expected to arrive into London Kings Cross at 18:18 at the moment. ^Max

@GNRailUK @networkrail What platform is the 1824 from KGX to LET leaving from then? Unless of course you won’t assign a platform to that one until 3 mins before it’s meant to leave…

@LKBU__ @networkrail Hello. The train forming this service has been delayed on its way into London Kings Cross as well as a delay to the additional unit from the depot. Once both units are nearer to London Kings Cross, we will be able to give an estimated departure time. ^Max

@GNRailUK @networkrail Yeah whatever. Now anyway. Why’s this delayed?

Good afternoon all! It’s ^Max and ^Scottie here for you until this evening 🌇 If you need any help, information or wish to provide feedback, then please don’t hesitate to get in contact 😊 Please be aware this is the only official Great Northern account. If in doubt you can see our website for a direct link. Live service updates can be found here 👇 greatnorthernrail.com/travel-informa…

☀️ We're expecting some hot weather today! 😎 Please carry a bottle of water with you during the warm weather. If you feel unwell, stay on the platform where colleagues can help you more easily.

@AyatollahNx @networkrail Unfortunately it can take up to 20 working days for them to get back to you. If you still haven't heard back from them after this period passes, do let us know. ^Silva

@GNRailUK @networkrail On the 4th of July 2026.

@AyatollahNx @networkrail May I know what date did you submit the complaint? ^Silva

@GNRailUK @networkrail I raised a complaint on Great Northern’s website and attached the receipts and my tickets. If there is any other way to follow and raise this up please let me know. Thanks

@AyatollahNx @networkrail Hi there. Have you spoken to our Customer Relations team about this? ^Silva

@GNRailUK @networkrail I'm still waiting for my Uber refund that I had to book to travel to London to catchup a visa appointment! As of 3rd July ( Friday ), there was no train running from Cambridge to London!

@PenelopePhilpo1 Hi there, thank you for bringing this to our attention. Could I just ask for the 5/6 digit coach number located on the wall where the carriages connect so we can raise this for investigation? ^Kirsty

@GNRailUK Maybe remind your drivers to switch on the air con...... Too hot on my train 11:45 Kings Lynn to Kings Cross.🥵

☀️ We're expecting some hot weather today! 😎 Please carry a bottle of water with you during the warm weather. If you feel unwell, stay on the platform where colleagues can help you more easily.

@MathsHomeWorker @concerned_50629 @RailOmbudsman @TfL Hi there. Unfortunately I would be unable to provide this information from the social media desk, but you could make an enquiry/complaint on our website: greatnorthernrail.com/help-and-suppo… ^Silva

@GNRailUK @concerned_50629 @RailOmbudsman How many 717s do you have ? How many are needed to run the peak service ? @TfL , when you take over, how do you expect to increase the off peak frequency on these services if @GNRailUK can’t even run enough trains during the peak ?

@GNRailUK What’s today’s excuse for cancelling two trains back to back from Hadley Wood to Moorgate?? Any danger of you lot actually running the service you’re employed to do?! @RailOmbudsman

If you have any accessibility needs, we’re here to help. ℹ More info on assisted travel and what we can do to help here 👇 greatnorthernrail.com/travel-informa…

@WVarsally It should be getting to Royston at 09:53. If you are travelling to King's Cross, it would still be better for you to get this one instead of the 09:46 (which stops at more stations and doesn't get to King's Cross until 10:52). ^Silva

@GNRailUK Yes the 9.28, my mistake

@GNRailUK what's going on with the 9.18 from Royston to King's Cross?

@WVarsally Hi Wazeer. Do you mean the 09:28 service? If so, it has been delayed by the communication alarm being activated on this train, I'm afraid. ^Silva

Hi James. From what I can see, we have 6 cancellations across the whole day on the Welwyn Garden City - Moorgate line due to this, unfortunately. Three trains are having to run short form, including the 06:45 from King's Lynn which would usually attach at Cambridge (and was cancelled on northern stations due to this). I believe that there's about 5-10 units needing repairs, but I wouldn't be able to advise much further on this. ^Silva

If a train from King’s Lynn starts at Cambridge instead then the service from King’s Lynn is cancelled by any normal definition. How many more trains than normal needed repairs and why? @GNRailUK

@KWargamer @JoanyEmd Hi Katie. If you are referring to the 06:45 train from King's Lynn, this service started at Cambridge instead because of more trains than usual needing repairs at the same time. ^Silva

@GNRailUK @JoanyEmd More cancellations on the Fen Line today though -- what happened to it being a normal service today?

Signs of growing anger @gnrailuk for consistently failing to provide the service they're paid for. I dread to ask but will trains from King's Lynn to London be running in the morning? Specifically the 6:15 or 6:45.