Great Northern

🚧 Network Rail are carrying out planned engineering works tonight on parts of the network to maintain and improve the railway. ℹ Details on works taking place & services affected 👇 greatnorthernrail.com/travel-informa…

🔀 If you need to use an alternative route to complete your journey, click the link below and select “All Great Northern routes” for the most relevant information: 🔗 greatnorthernrail.com/service-update… 🕘 Please check your journey before travelling and allow up to 45 minutes extra to reach your destination.

🎫 Your ticket will be accepted, on the below alternative operators, at no extra cost: 🚆 Other Thameslink or Great Northern trains towards your destination 🚆 Greater Anglia services between Cambridge and London Liverpool street 🚇 London Underground between London Liverpool street and Moorgate/London King's Cross

⚠️ The northbound line between Hitchin and Royston is blocked. 🔧 This is due to a fault on a train between these stations. More information will follow below 👇

@jnoble I completely appreciate that. Thank you for your feedback and we'll be sure this gets passed on to the relevant people. ^Kirsty

@GNRailUK No one communicated anything to us at all. It’s just 30 minutes today but when it’s happening almost daily 30 minutes adds up. Before you know it you’ve spent more of your life stuck on trains than doing something worthwhile. So comms would be helpful.

@GNRailUK is there a fault on the 18.18 to Letchworth? When there is a fault you really need to inform us so that we can dash for other possible travel routes instead of us leaving us with no info whilst other trains we could take leave without us.

@LKBU__ @nationalrailenq We'll communicate this with the relevant team who can see if this is possible. ^Kirsty

@GNRailUK @nationalrailenq Moved about 3 metres and stopped again. Please can the driver inform passengers as to what’s going on!!!

@GNRailUK when can we expect movement on the 18:18 from KGX to KLN

When an issue occurs, we try to communicate this with the driver and others on the network as soon as we can. If an issue occurs on the train then the driver will be temporarily occupied trying to address the problem but, we hope that they'll aim to notify customers at the earliest opportunity when it is possible to do so. ^Kirsty

@GNRailUK WHY dont you announce this to us? Instead of letting us sit here wasting our lives. Please reply with a reason

@Matt_MMc I'm afraid we wouldn't be able to amend or refund tickets from the social media desk so would advise speaking to the ticket office to see if this is possible. ^Kirsty

@GNRailUK Oh OK I was hoping to catch an earlier service at 11:07am to give me an extra half an hour using that ticket ?

@GNRailUK Hi I gave an Advance Single to Cardiff booked for tomorrow on the 11:37am from RYS can I catch an earlier service as I doesn't leave me much time to cross London. Thanks Matt

@LKBU__ @nationalrailenq We're working on contacting the driver to request this. ^Kirsty

@nationalrailenq @GNRailUK @GNRailUK this is atrocious, no way to treat your paying passengers. Can you open the doors so people can seek alternative routes.

@jnoble Hi there, this service currently has a fault that is trying to be rectified. At present the schedule for this service is unknown. We're trying to gather more information about this train. We do apologise for the delay to this train this evening. ^Kirsty

@GNRailUK could you tell me if the delayed 18.18to kings lynn will now stop at Hitchin due to the delays? Thanks

@LKBU__ Hi there, we have been advised that this service has a camera fault and the driver is speaking with the fleet team to try and rectify. ^Liv

@GNRailUK can you please reply??? 18:18 KGX to LET not moving, lights keep going off leaving us all in pitch black!!! What’s going on?!!

@LKBU__ @nationalrailenq Hi there, there was a fault on the 1718 departure from London King's Cross. This has since been resolved and all trains in the area are on the move again. We are sorry for the delay and disruption to your journey this evening. ^Liv

@nationalrailenq @GNRailUK Is the fault on this train?? Because all the lights have just gone out, it’s pitch black on here

❄️ It's going to be chilly this evening! Please take care when moving around stations. Platforms and car parks have been gritted but may still be slippery.

@WVarsally Hello, there is a fault on this train and the driver is currently speaking with the fleet team to rectify. ^Liv

@GNRailUK 17.18 from kings Cross. It's been stuck at letchworth for 10 minutes. What's going on?