Grace

@British_Airways I literally cannot bear with you any longer. It’s nearly been 3 weeks since this happens. I have a flight next week, vouchers that are expiring wnd another reward flight I need to move. You are literally holding me hostage at this point and it’s taking a toll on my wellbeing.

@graceonthegram Hi Grace. We're sorry you're still waiting and we appreciate your patience. We can only ask that you please bear with us a little longer. The team will look into this and contact you as soon as possible. Chelsea

@British_Airways I will try to remain calm. On 23/02 I got an email saying 80000 avios had been stolen from my account. The recovery email and password have also been changed. I have been locked out of my account since this date. Later that day I was admitted to hospital due

@British_Airways Hello ?

@British_Airways I still don’t have a response and can’t get into my account - do you seriously consider this acceptable ?

@British_Airways I have done so please respond

@graceonthegram Hi Grace. I'm sorry to hear about this situation and I hope you are OK. Please send us a DM with your account details so we can take a look into this for you. John twitter.com/messages/compo…

I’ve also reported BA to action fraud, the ICO and will be taking you through CEDR. Respond to me TODAY. This is really taking a toll on me now. @askcarehubteam

Still NOTHING from you. You have the worst customer service of any company I give my money too but this incident is low even for you. I need to log in to my account as I have a flight next week and future travel to book. Please refer to my complaint for my compensation claims.

@TLRailUK Can you please confirm? The page isn’t clear and hasn’t been updated since the strike was cancelled

@graceonthegram Hi Grace, for more info about what we're running tomorrow, please see our website - thameslinkrailway.com/industrialacti… Nat

@TLRailUK are trains running from st Pancras to Radlett or St Albans tomorrow please?

@TfL what’s going on at green park tube

@TLRailUK will thameslink Trains be cancelled on Wednesday due to strikes?

@TLRailUK Hi - the thameslink app makes it look like some trains will run in the next hour between SAC and CTK - is that correct ?

⚠️ Due to the emergency services dealing with an incident between St Albans City and West Hampstead Thameslink: All lines are blocked and no trains can run in either direction. More info to follow.

@TLRailUK are there trains running from SAC to CTk between 8-10am tomorrow?

@TLRailUK Where’s the link thanks!

@graceonthegram Hi Grace, are you able to send us a DM on the link below with some further details including when and where exactly this took place? ^Emily

@TLRailUK I used emergency button to report an unconscious women@Farringdon station and your staff’s response was outrageous. Everyone ignored her for 1/2 hr then when I pressed the emergency button it took ur staff 8 mins to see her when I had alerted them in person after 2 mins

@TLRailUK you need to discipline your staff for this incident and can you tell me her status please is she ok

@TLRailUK has the timetable from STC to London reverted to the old timetable, pre-May changes ?

Please respond @TLRailUK (3/3)

(2) AND St Albans prices for trains are obscene compared to Radlett and Borehamwood - which you could maybe get away with when we had more trains but now what’s your excuse?????

@TLRailUK can you tell me why someone thought it was a good idea to take all fast trains from SAC to STP between 8.41 and 9.11 and make them stop at more stations? In the morning and the evening all trains from SAC to STP/Farringdon and CTK are RAMMED - which will now be worse(1)