Halfords

@damnedifino15 Hi Robert, Thank you for contacting us. We do not price match against items sold directly by Amazon, we can price match against stores on Amazon however this is store's discretion. Thank you, Courtney

@Halfords_uk Do you price match items sold direct by Amazon (not Amazon marketplace sellers). Your manager in Congleton branch recently refused a price match to me for a product sold direct from amazon. The T&C’s on your website suggest the manager was wrong to refuse me

@Whitspice Hi Whitney, Thank you for reaching out. Please can you confirm the size? We can then look into this for you. Thank you, Courtney

@Halfords_uk Do you have any idea when this bike would be in stock? I’m planning on getting it for someone’s birthday but it’d be easier if I had a specific time frame? (it’s the Carrera code women’s bike) halfords.com/bikes/mountain…

@eoinoconnor73 Hi Eoin, Thank you for contacting us. Unfortunately, we did make the decision to turn off internal emails. However there are other ways to raise a complaint. You can do this by calling 0330 135 9779 , or through social. - Courtney

@Halfords_uk hey, what is your email for raising a complaint?

@Jdz294 Hi, Thank you for contacting us. Please can we ask you to DM us with a screenshot of the offer and we can look further into this. Thank you, Courtney

@Halfords_uk hello I'm having a bit of a problem. I want to pay using One4All gift cards, which are only accepted in-store. There is an offer for trade card, 3 for 2 on modular sets. How can I purchase these as I went in-store and they couldn't see the offer? Please help me.

@Ben_LawnMower Hi Ben, Thank you for contacting us. I am so sorry to hear about this. You can do this by calling 0330 135 9779 , or through social. Thank you, Courtney

@Halfords_uk How can I log a formal complaint regarding bike repairs? Everytime I have been to one of your stores for repairs my bike has come out with more issues than before and it’s getting ridiculous now. It’s clear the “experts” don’t know what they are doing

@sometimesyouwin Hi, Thank you for contacting us. I am so sorry to hear about this. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

@Halfords_uk Your customer service chat bot is useless. Can you advise if tyres on a 4 month old bike should already be perishing? How do I go about a warranty replacement?

@kymtyrer25 Hi Kim, Unfortunately, we do not have an internal email for complaints. If you could DM us we can advise further. Thank you, Courtney

@Halfords_uk do you have a contact email for complainants instead of just a phone number or live chat ?

@neil_pandb Hey Neil, Thanks for getting in touch. We're sorry to hear about this. So we can assist, could you please DM us with your full name, email address and vehicle registration number, and we will escalate this for you. We apologise for the issues this has caused. Kind regards.

@Halfords_uk How can you justify charging extra to book a specific MOT slot, starting it an hour and a half late (leaving me without a car overnight) and then charging over £70 for replacement windscreen wipers that show as £39 fitted on your website? 😲😡

Hey Peter, Thanks for getting in touch. We're sorry to hear that you have not received your order yet. So we can look into this, could you please DM us with your full name, contact details and order number. and we'll be in touch regarding this. We look forward to hearing from you soon. Best wishes.

@Halfords_uk I wouldn’t have ordered if I knew it would take this long, I chose it based on the delivery time. If this can’t be resolved promptly I’ll be looking at cancelling and taking this further.

@Halfords_uk Ordered a bike, had 3 calls since the original delivery date pushing it back, now being told I need to wait another 7 days. Email not working and live chat keeps disconnecting. Can someone actually resolve this?

Hey there, Thanks for getting in touch. We're sorry to hear about the difficulties you're having trying to get in contact with us. If you could please DM us with your full name, contact details and the query you wish to raise, we will ensure this is looked into for you. We apologise for any inconvenience caused. Best wishes.

@Halfords_uk Not even an Irish contact address available Any wonder your customer service is an absolute disgrace & couldn’t care less

@stevetaylor10 Thanks for sharing your encouraging review. We really value it! It’s amazing to see we have done a great job, and it’s always good when we receive this feedback! Thank you Ruth

@Halfords_uk Rarely receive great service in retail these days but today was an exception. Took my bike to the MK Store today & the guy who dealt with me is a credit to your company. Polite, professional, knowledgeable & efficient. If you want his name PM me he should be rewarded

Morning, Thanks for getting back to us. Please could you DM us with your full name, email address and contact details, as well as the bike specification, we will raise this with our specialists to see if they can advise on any parts. We look forward to hearing from you soon. Kind regards.

@Halfords_uk Thanks for replying @Halfords_uk . I have already been to my local store but they don’t have the Pendleton bicycle spare parts, so where can I get them from?

@Halfords_uk hi where can I get Pendleton spare from please I am looking for mudguards and stays? Surely you should be stocking the parts and spares for these bicycles? Thanks!

@SummyTahmid Morning, Thanks for getting in touch. We apologise for the delay in getting back to you. So we can assist, could you please DM us with your order number, full name, and contact details, and we'll look into this for you. We look forward to hearing from you soon. Kind regards.

@Halfords_uk Ordered wipers 21 April, ETA 2–3 days. DHL stuck it delayed on the 23rd. Called today, told to wait 4–7 working days for a callback before you'll even do anything. As a taxi driver, can't legally work without wipers. Please DM need refund or replacement out today.

@drumkit98 Hi, Thank you for contacting us. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

@Halfords_uk my broken e-bike battery has been with you for over 5 weeks and I am yet to be given any info as to when it will be fixed/replaced. Even after multiple calls to the store and the customer care number

@rob1353 Hi, Thank you for contacting us. I hope you're well and I am so sorry to hear about this. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

Hi @Halfords_UK, I am a Premium Motoring Club member and I've sent two emails regarding a serious safety issue and vehicle damage (Case # 28661534) caused by a dash cam fitting. I’ve had zero response. My 2023 VW was left unroadworthy. Can someone please look into this urgently

@Tov1977 Hi Chris, Thank you for contacting us. I am so sorry to hear about this. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

@Halfords_uk I'm trying to book a battery fitting and it has failed twice but the last charge is showing pending on my card. I've called the online team but the call has dropped twice mid call. Your online help is giving a 403 error. Any chance to get my booking done?

@feefashionista Hi, Thank you for reaching out. I am so sorry to hear about this. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

@Halfords_uk your team cracked my windscreen during wiper blade fit costing me £700 to replace. Despite numerous calls to customer service and visits to the store, two weeks later, I’ve still not received any money back. Unacceptable. Compensation pls?

@Yorkboy28 Hi John, Thank you for contacting us. I am so sorry to hear about this. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

@Halfords_uk i’ve called your Cotteridge garage about 7 times today, and they haven’t picked up once. Not much point having a number…

@25thsambi Hi, Thank you for reaching out. I am so sorry for the delay in repairs. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

Is it normal for Halfords to keep your bike for repaid for over a month? With the same repeated bullshit excuse. 3 spokes. That’s how long it takes a manufacturer to produce 3 spokes. Probably more as I’m still waiting. @Halfords_uk #halfords

@alanjohnwright Hi Alan, Thank you for contacting us. I am so sory to hear about this. Please could you DM us with more information and we can look further into this for you. Thank you, Courtney

@Halfords_uk does your technician not care about our car under their care? Filthy oil smears to our steering wheel? Unacceptable