Stephen Handley

@bookingcom so Coldplay move their dates - paid for insurance for cancellation - why is it a struggle to get a refund on the hotel

It gets better - dill and sons advised the items will be delivered Monday engineer booked for Tuesday - customer services ring 30 seconds later so say don’t know when items will be available to dill and co but they have the order - communication? Who’s telling the truth?

@BekoUK Tom Peake you should be ashamed of your team - asked for a call back & update on a repair 6 mth old washer asked them to contact engineer - agent said couldn’t guarantee call back & unable to contact engineer - asked them to be escalated refused - cut me off - disgusting

Multiple calls from engineers company before hand try this try that - I’ve had to chase the engineer for the report - I’ve had to call you - I will have to call again because your team refused to escalate to get this resolved - 2-3 weeks without a washing machine isn’t acceptable

That’s the issue - don’t want the poor experience being visible - waited 4 days for engineer - here 2 mins pressed 1 button - took error code - now wait 5-10 working days for a motor and circuit boards - even engineer says these shouldn’t have blown in 6mths - fit for purpose?

@bookingcom worst experience ever - 2 reps tell you they won’t charge you - check bank & they have - 5hrs over 3 days to cust serv & hotel to sort out - told have to wait upto 12 days for refund - won’t listen to calls to confirm #customerservicefail

@trentbartonland @odb333 It’s a regular thing - I feel sorry for the 80 year old lady standing in the rain in the freezing cold with no phone or way of knowing this

@odb333 @handley_stephen Hi, All we can do is apologise as we have said it is down the time of year and the high volume of traffic that is on the road ~ Chelle

@trentbartonland disgraceful service - wait 10 mins app says it’s arriving at 1202 - 1212 still waiting - ring customer services to be told they’re running 25 mins late (when next one due) - told to allow more time for buses this time of year - not 1st time - now missed our meal

@Tesco can’t complete orders online and keeps saying it’s your error and refresh page but nothing

@LeeAndersonMP_ Don’t think it’s just Sutton, it’s all towns in the area, Kirkby, Hucknall etc

Anti Social Behaviour Just out in Sutton witnessing yobbish behaviour, I've been threatened and abused today by these yobs. I'm not having it, these people are killing the town centre.

Wake up @Keir_Starmer Not everyone who is fed up with our country is far right. They're just angry.

@AmazonHelp You’ve lied to me again - customer services advised me on Thursday they had instructed the fulfilment centre to issue the product and I would receive within 48 hrs - 48 hours later no product - still showing delayed shipment - what’s going on?

@handley_stephen Hello. An email would be sent, if you weren't called. From that prior site form we provided over this public platform (amzn.to/3AbbPhs), have you received a reply within the "Message Center" of your account here: amzn.to/UKMessageCenter? -Donald

@AmazonUK you should be ashamed of yourselves - lying to me about a product being in stock that I’ve waited 4 days for on prime delivery - cut off twice - told there is no one above a supervisor and they report straight to @JeffBezos

@AmazonHelp You’ve done it again No call back today as requested Provided my details as requested and advised would be in contact within 12 hours Still waiting ……

@handley_stephen For additional assistance, please provide your details to us here: amzn.to/3AbbPhs. A member of our team will be in touch. -Tyler

@MartinSLewis @RachelReevesMP My parents are in their 80s but don’t get benefits… quote the nice gentleman from HMRC when my mum rang about pension credits “if you were a few pounds below what you get you’d be getting £100s in benefits” surely there is something wrong and there should be a tapered scale?

News. The Chancellor's just announced Winter Fuel Payments will no longer be universal to all pensioners, now only pensioners on benefits will get it - in my view that's too narrow a group. Here's my formal statement to @RachelReevesMP ... -------------- The targeting of Winter Fuel Payments is too narrow with the winter we have coming. Pensioners were already due to get less as this will be the first time since winter 2022 they haven’t got the up to £300 extra winter fuel cost of living top-up. The Energy Price Cap is likely to rise 10% this October and stay high across the winter, leaving most energy bills nearly double those pre-crisis, at levels unaffordable for millions. Many pensioners eke out the £100 to £300 Winter Fuel Payments to allow them to keep some heating on through the cold months. While there's an argument for ending its universality due to tight national finances, it's being squeezed to too narrow a group – just those on benefits and Pension Credit. Yet again, those just above the thresholds will be hardest hit. This is often justified as there's a 'lack of household income data' to allow other targeting. However, there's a usable precedent from the emergency energy crisis measures announced in April 2022, which I'd urge the Government to look at. Then, a payment was made to homes in council tax bands A to D – as an imperfect but workable proxy for lower household incomes. That'd allow an additional group of lower to middle-income pensioners to keep the payments and mitigate bill shocks. Councils' discretionary funds could also be funded as in April 2022, for the limited numbers who still need help but don't qualify. Plus, with this announcement, the Government has a huge moral imperative to ensure the 800,000 people eligible for Pension Credit who don't get it, are informed, educated and helped through the process. It is planning an awareness-raising campaign, but it needs to ensure that reaches every corner – and if possible proactively and personally contact people. Pension Credit is a crucial gateway benefit, giving access to a host of other entitlements, and now with the link to the Winter Fuel Payment, it makes it even more important to ensure fewer miss out."

@AmazonHelp Which is exactly the same as you’re doing now I’ve contacted customer services and requested a call back tomorrow at 10am but refused it!!!!

@handley_stephen As stated previously we don't have access to your account information via social media. If you’d message us directly, we’d be happy to assist! Please refrain from providing any account or order details, as we consider these details to be personal information. -Tyler twitter.com/messages/compo…

@AmazonHelp Both customer services and supervisor kept interrupting me when I was talking Kept repeating the same lines over and over again Refused to escalate the matter and said there was noon above supervisor to assist me Failed to reaolve the issue….

@handley_stephen Thanks for all the additional information! As stated previously, we don't have any access to your account via social media. Please reach out to our team via phone or chat if you've not received your order within the timeframe they've provided. -Tyler

@AmazonHelp They claim to have requested the product to be fulfilled tomorrow But refused to provide me with an update tomorrow and confirm receipt Advising if it’s not arrived in 48 hours to call back Disgusting !!!!

@handley_stephen Thanks for the update! Once your item ships, you’ll receive an email update regarding the order status. You can find additional communications regarding your order status here: amzn.to/UKMessageCenter. -Tyler

@AmazonHelp You have the product is stock but won’t ship it to me as it’s a different supplier

@AmazonHelp To be told that they supplier had no stock and done know when it will be in So I have to pay for the item again and order from a new supplier - then return the original when it comes for a refund - putting me out of pocket and inconvenienced To be continued