H&M customers Support

@ketanshivani1 Hi there @ketanshivani1, Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@hm_custserv I got the product in wrong size....how can I exchange it?

@caelsUranian Hi there @caelsUranian, Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@Mikes89_ Hi there @Mikes89_, Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@hm_custserv I've sent you a DM, if you could kindly get back to me that would be great. Thanks

Where is my order, @hm? I placed the order on 7th October and it still has not arrived?

@keen_keen Hi there @keen_keen, Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@hm @hm_custserv y’all are really terrible. Like never again.

Please don’t ever order from H&M.com. My package went undelivered and has been lost in transit for over a week. Customer service has not been helpful at all. They have no idea where the package is because they deliver via friggin DoorDash.

@Auscritor Hi @Auscritor, our sincerest apologies for any problems you may have encountered with our services, DM us a reachable phone number so that we can assist you to be in touch with the right unit to find a solution to your case.

@hm_custserv Hello, I am having problems with a refund for a store return. It was approved several days ago but I haven't received the money. What can I do?

@EricaCollins_x Hi there @EricaCollins_x, Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@hm_custserv Ordered two items that have come with 3 for 2 labels on but this wasn’t an option when ordering..

@karen_h20 @karen_h20 kindly follow back and DM ASAP for further assistance.

@hm_custserv I have sent a DM, thank you

@hm_custserv hi, ordered package on 4th October- has not arrived even though status of order states it was dispatched. Waiting on this delivery for this weekend.

@Auscritor Hi there @Auscritor, Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@karen_h20 Hi there @karen_h20, Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@aradhya432 Hi @aradhya432, our sincerest apologies for any problems you may have encountered with our services, DM us a reachable phone number so that we can assist you to be in touch with the right unit to find a solution to your case.

@hm_custserv PLs check dm and help me with the issue.

@hm I HAVENT RECEIVED MY 25% OFF BDAY VOUCHER FROM H&M. I WAS EXPECTING TO GET ONE. WHATS THE PROCESS?

@Kasia0535930510 Hi there,@Kasia0535930510 Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@hm_custserv I have made an order on 2nd of October. The tracking link with a post hasn’t moved or updated. A post is saying h and m hasn’t handed the parcel over!

@englandthydowry Hi there @englandthydowry, Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@englandthydowry Hi there @englandthydowry, Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@altmeIissa Hi there @altmeIissa, Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@hm_custserv i'm trying to make an order during the sale but am getting an error saying: Application error: a client-side exception has occurred (see the browser console for more information).

@aradhya432 Hi there @aradhya432, Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@hm_custserv I've done it. Pls check dm.

@M71542M @M71542M Kindly respond via DM

@hm_custserv hi I received a dress as a gift and there's no receipt. Label is still attached to the dress and it is unworn. Would I be able to exchange it in shops without a receipt? Thanks, N

@JKearney6 Hi there @JKearney6 , Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@hm_custserv could someone get back to me regards an order not tracking thank you

@M71542M Hi there @M71542M , Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@hm_custserv Thank you, DM sent

@M71542M Hi there @M71542M, Can you please follow back and DM us, I would like to respond. Thanks. Ebrahim.

@hm_custserv Do you allow some exchanges when the return period has passed? As a one off gesture?