Holiday Extras

Looking for help? The best way to get in touch with us is via our Help & Support Hub linked below. Our social channels are monitored 9AM to 8PM, Monday to Friday. holidayextras.com/help-and-suppo…

@KateWhitta17313 Hi Kate, Sorry to hear what happened, so I can look into your query, please DM us your booking reference and email address.

@HolidayExtras refusing to refund return transfer despite transfer turning up and communication with the wrong hotel I didn’t stay at how am I meant to know the meeting point without any communication !!! Will never use them again

@Fletchmeister81 Hi Darren, Sorry to hear what happened. Please DM us with your booking reference and email address, and I'll be happy to help.

@HolidayExtras are an absolute joke, sent an email this morning asking for more info and then tried to add it and cancelled my car park booking for next week. Now they want an extra £40 to rebook 😡😡😡

@Brehenytech Hi, Sorry to hear what happened. To help, could you please DM us your booking Reference and email address?

@HolidayExtras your customer service is an absolute joke!!! Almost 2 months now of being passed around from person to person and your complaints process is completely broken!!!

@JessSalop Hi Jess, please DM us if you need any assistance. We'll be happy to help.

@HolidayExtras I tried your customer services via email. Not only did it take forever to get a response, but it was completely unacceptable. You can't just allow customers to be charged twice for the same service & let provider add charge that we were never warned or advised about.

Thinking of using @HolidayExtras for car hire?? DON'T.

@Neil_cromack Hi Neil, I'm sorry to hear this. Please can you send us a private message so we can have a look into this for you 😊

Do NOT book car parking at @liverpoolairport with @HolidayExtras as it’s almost impossible to cancel. Even though we booked meet & greet we are still expected to pay £6 entry & £6 on exit to the car park. This is a disgrace. Whoever I contact blames the other company!

@Craig_Slingsby Hi Craig, Sorry to hear you have not heard anything yet. Please can you drop us a message on FB with the details and we can look into this further for you 😊

@HolidayExtras Coming back to this to highlight that @HolidayExtras have still not followed up on or advanced this any further.

@HolidayExtras showing fantastic customer service by only refunding me £94.42 of my £250 booking for Novotel stay and airport parking at @STN_Airport despite my Emirates flight being cancelled due to the situation in Dubai - apparently I should have still used the hotel booking!

@Mrsbarrattsingh Hi, Please send us a direct message with your booking reference and email address if you need assistance.🙂

@HolidayExtras This company are using this as an excuse to give people transfer times that suit them under the guise of the EES scheme. Absolutely no need to get people to the airport hours before bag drop even opens

The much-delayed Entry Exit Scheme for visitors to the EU has once again been delayed because the tech wasn't ready, which one less hassle going on holiday next month holidayextras.com/tips-and-advic…

@Stedders1975 Hi, Sorry to hear this. Can you please DM us with your reference and email address, and I will look into this for you.

@HolidayExtras Why is it so hard to get a straight answer for my question regarding parking that I have booked through HE?!

@NickyLunt1 Good Morning Nicky, please can you DM us your booking reference number and email address and we can look into this for you 😀

@HolidayExtras hi - I have booked the lounge in Liverpool airport but @easyJet have changed the flight to Manchester - can this booking be transferred to Manchester ? Thanks

@HBealeUK Hi Howard, Sorry to hear what has happened. So we can help you with your query, please DM us your booking reference and email address.

Avoid @HolidayExtras they don't provide the services they sell. They refer you to the T&C on the website of the actual service provider but don't provide those at the time of booking. They mis sell and then it's 'Nothing To Do With Us' #HolidayExtras #MSE

@Craig_Slingsby Hi Craig, our customer experience team are looking into this for you, they will reach out to you via email 🙂

@HolidayExtras I’ve sent you a message.

@camberwellgirl1 Hi, Please DM us your booking reference and email address. We'll be happy to help.

@HolidayExtras It doesn’t help though does it. I’ve been left in Bangkok instead of going back to Stansted via Dubai. I’ve been trying to extend my parking and had someone in UK trying to phone you. No response

Looking for help? The best way to get in touch with us is via our Help & Support Hub linked below. Our social channels are monitored 9AM to 8PM, Monday to Friday. holidayextras.com/help-and-suppo…

@MattBarker95253 Our team would be more than happy to help you get this sorted. The quickest way to reach us is via our Live Chat service. You can access Live Chat here: holidayextras.com/static/?#/live… We hope to get this resolved for you as soon as possible and thank you again for your patience.

@HolidayExtras The DM service doesn't allow me to send you a message. Strange that isn't it?

@HolidayExtras any chance of a reply to my complaint? Following you ripping me off with regards to the Aspire Lounge at Birmingham airport? Paid for two hours ( could have been three) and was told we could not even check our bags in until two hours before!!! Why openly do this??

@Willowsacorns Rest assured, this will be looked into. Please DM us your reference number and email address so we can assist you further

@HolidayExtras I’d rather inform others how you act than DM TBH. 3 emails from customer service all saying the same thing “that’s just what it is” shows me you have no intention of helping. #travel #insurance #holiday

@HolidayExtras leave a poor review for this business and look what happens when you submit….coincidence I think not. they charged me double to extend insurance for 1 day due to a simple error. Good initial price but any change is punitive, avoid!! #holiday #travel #insurance

@nicolaT1968 We’re really sorry to hear this. Shared transfers do make multiple stops, which can impact journey time, but we understand this clearly didn’t meet expectations. If you’d like to DM us your booking reference, we’re happy to look into this further for you.

@HolidayExtras Anyway as long as other people are aware that’s what you do then I have achieved my goal as hopefully they won’t book with you like I won’t be doing …

@thejobking Hi Paul, Sorry to hear about your experience. Could you please DM us your booking reference and email address, I'd be happy to help you with this.

@HolidayExtras wow what a service booked the airport parking and upgraded to lounge, arrive for the lounge closed, told you to email us and nothing, shocking service!!!!