Hotpoint Support

@CyberSynergyLtd Hello,I'm really sorry about the inconvenience caused Can you send us DM,we can have a look for you

@HotpointSupport unbelievable customer service and support, 6 month old washing machine, three failed engineer call-outs and today’s visit was cancelled part way through the agreed time slot. Next available date is two weeks away! That’s a month without a working machine. Avoid!

@WitteringsA We are not able to arrange a call back from a manager but we will certainly look into assisting you. You would need to follow us first then you would be able to send us a DM

@HotpointSupport As you actually tell us how to DM you ? And a call back from a manager would be nice as CSA’s refuse to escalate

@HotpointSupport truly appalling service from Hotpoint Customer service these last few days. 5 month old fridge/freezer packs up and you can’t speak to anyone re escalating a complaint and getting issue resolved. So now we have no fridge freezer, having to throw away food !

@WitteringsA Hello,I'm really sorry about the inconvenience caused Can you send us DM,we can have a look for you

@HotpointSupport How about arranging to call us so we can speak to a human being who can actually make some decisions. Have spoken to hotpoint helpline twice now and no one wants to help or do anything with complaint.

@styzzib I am sorry to see this. Please send us a DM with your details and information on the appliance so we can look into assisting you today

@HotpointSupport My hotpoint integrated dishwasher h71hp42luk active dry it's not working anymore, the door opens bu it doesn't saty open anymore it shuts as soon as the plastic bar returns into its housing

We're here to help! You can contact our customer support team directly at hotpoint.co.uk/service Use the link in our bio to book or reschedule an engineer visit, troubleshoot or speak to one of the team. As always, we're open 7 days a week and can help via the website or on DMs.

@JaishreeMisra I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message. Thank you. Kind regards, Hotpoint.

@HotpointSupport please help. Not unreasonable for customers to expect a service when they've paid for it.

Impressed by @HotpointUK 's determined efforts to evade warranty promises made during a purchase from @currys. Since when, has the warranty been attached to the address on the credit card rather than the address to which the appliance was delivered? Ingenious! #CustomerService 😡

@apoliticaleye I am sorry to see this Alan. Our WhatsApp platform is not an instant/live chat messaging platform but I am pleased you are now booked. Please send us a DM if you need any further assistance

If you need to book a repair on a brand new @HotpointSupport washing machine do it online via Whatsapp. The telephone number takes you through a lengthy confirmation process only at the end to tell you nobody is available to help. And whilst whatsapp is also agonisingly slow, even suggesting I phone the help number dead on 8am like a GP surgery rather than a white goods supplier, they eventually got me to an engineer date.

@justjheel We will continue to respond to your DM

@HotpointSupport This issue has been looked at and I am being told there is nothing I can do as it is been decided it’s unrepairable and the fridge is bowed so classed as cosmetic

@justjheel I am very sorry to see this Justine. Please send us a DM with your details so we can look into this for you

@HotpointSupport My fridge ( with 10year parts guarantee) is 21 months old . It stopped working with no power at all. You arranged an engineer which took over a week and he said that due to an internal issue it was bowed at side and therefore unrepairable . So what now????

@dotkronda I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message. Thank you. Kind regards, Hotpoint.

@HotpointSupport we have tried to ring you without success to ask about our recently purchased fridge freezer which is icing up on the freezer door, around the seal and the drawer fronts. Do we need to request an engineer?

@GerJonnimo Hello, I am sorry to hear that you have faced an issue with your engineer. Please contact us via private message, so we can assist you with this. about

@HotpointSupport shocking service from engineer Yonas in Sheffield twice now. Last time he wouldn’t park on the road (even though we told him we’d pay the parking) so drove off and today he marked us out without ringing the bell or calling (he phoned on the 1st failed attempt).

@BenJarvis94 I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message or reach our team on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us. so we can support you. Thank you. Kind regards, Hotpoint

@HotpointSupport please can someone contact me to arrange a refund exercising my right to reject a product under consumer rights act. I have tried every contact number and email address and all have said they cannot deal with this request

@here2daythengon I apologise you feel this way

@HotpointSupport You're too ignorant for me, I've no interest in DMing you, you can go to hell!

@HotpointSupport I was 2 have a cooker delivered 2day,but cause the delivery🧔‍♂️ was rude I rejected it.When asked if he could remove packaging,he said"yeah,get in"as if he was talking2an idiot.When I told him I didn't like his tone,he started calling me"pal"& he didnt like my tone

@here2daythengon I am sorry for this. However, if you are needing further assistance, please send us a DM with your details so we can look into assisting

@HotpointSupport I tried to make a complaint today & was made to repeat myself several times during which time I was 🗣over & then hung up on. U may think you're something special,but there are other retailers who would be glad of my custom.And I might add,this isnt the 1st time this has happened

@craigmw1181 I am concerned to see this Craig! Please send us a DM with your details so we can look into this for you

@HotpointSupport just had a washing machine repair yesterday, just a new drum as the bearings had gone. Job done. First load in and 10 minutes in boom trips all electric off, and burning smell from appliance. Now can’t get hold of anyone!!!!!

@thetruth3113 I am very sorry to see this. We are unable to call from this platform but please send us a DM with your details and we will certainly look into this for you

@HotpointSupport I need someone to call me asap in regards to my domestic and general cover for my washing machine. The engineer has broken my machine and I am getting no where with the ivr phone line. This is urgent

@danielkuza92998 I am very sorry to see this. We have responded to your other post asking you to send a DM

@HotpointSupport @HotpointSupport This idiot was seen swerving between lanes cutting up other drivers then screaming at them to F off, he should not have a license, beware if this guy turns up at your home, did not look sober.

Are you an experienced engineer looking for a change, or someone looking to change careers all together? Visit hotpoint.co.uk/.../engineers-… and apply to become a Hotpoint Engineer today!

@danielkuza92998 I am very concerned to see this has happened! Please send us a DM with further details so we can look into this for you

@HotpointSupport This idiot was seen swerving between lanes cutting up other drivers then screaming at them to F off, he should not have a license, beware if this guy turns up at your home, did not look sober.

@MrsMoralis Hello I am very sorry to see this. Unfortunately, we are unable to call but please send us a DM with your personal details and we will look into assisting you with this

@hotpoint @HotpointSupport call me as I have no fridge freezer for over a week and I have vulnerable people in our home who need their meds stored in a fridge - you’ve left me with the excuse that parts are out of stock with no date when this will be rectified