Hotpoint Support

@FlemingsAdrian We have responded again but please do note it is not live chat/instant messaging. We will reply as quick as we can but response times will vary.

@HotpointSupport You are not. Nobody is replying

@HotpointSupport very dissapointing when you wait a week to get your washing machine fixed only for it to leak after the engineer finishes the job. Now have to wait another week for another engineer! Who's paying the laundry bills??

@FlemingsAdrian We are now responding to your DM

@HotpointSupport I've sent a DM

@FlemingsAdrian What error are you getting when you try and send a DM? You can also contact us on one of the following platforms for further support if needed Whatsapp - hotpoint.co.uk/service/contact or 07584475915 Live chat - hotpoint.co.uk/service/contact

@HotpointSupport I did

@FlemingsAdrian You may need to ''follow us'' first in order to send the DM

@HotpointSupport It won't let me send a DM

@DugdaleNiki You are most welcome! Please come back to us if you do need any further assistance!

@HotpointSupport thank you for your speedy and complete response! Much appreciated👏

@DugdaleNiki Hello I am sorry you have had a struggle getting through to ourselves! Please send us a DM with your details so we can look into assisting today

@HotpointSupport your customer care/contact is horrendous! Can't get in touch with anyone and the lines go dead when you eventually get through

@sdaffern Hello, I am sorry to see this please reach out via private message so we can assist further if needed

@HotpointSupport It’s the front panel of the detergent drawer. The actual drawer is ok but the panel has split

@HotpointSupport my washing machine detergent drawer has broken… not the bit that pulls out but the front that swings open

@CyberSynergyLtd Hello,I'm really sorry about the inconvenience caused Can you send us DM,we can have a look for you

@HotpointSupport unbelievable customer service and support, 6 month old washing machine, three failed engineer call-outs and today’s visit was cancelled part way through the agreed time slot. Next available date is two weeks away! That’s a month without a working machine. Avoid!

@WitteringsA We are not able to arrange a call back from a manager but we will certainly look into assisting you. You would need to follow us first then you would be able to send us a DM

@HotpointSupport As you actually tell us how to DM you ? And a call back from a manager would be nice as CSA’s refuse to escalate

@HotpointSupport truly appalling service from Hotpoint Customer service these last few days. 5 month old fridge/freezer packs up and you can’t speak to anyone re escalating a complaint and getting issue resolved. So now we have no fridge freezer, having to throw away food !

@WitteringsA Hello,I'm really sorry about the inconvenience caused Can you send us DM,we can have a look for you

@HotpointSupport How about arranging to call us so we can speak to a human being who can actually make some decisions. Have spoken to hotpoint helpline twice now and no one wants to help or do anything with complaint.

@styzzib I am sorry to see this. Please send us a DM with your details and information on the appliance so we can look into assisting you today

@HotpointSupport My hotpoint integrated dishwasher h71hp42luk active dry it's not working anymore, the door opens bu it doesn't saty open anymore it shuts as soon as the plastic bar returns into its housing

We're here to help! You can contact our customer support team directly at hotpoint.co.uk/service Use the link in our bio to book or reschedule an engineer visit, troubleshoot or speak to one of the team. As always, we're open 7 days a week and can help via the website or on DMs.

@JaishreeMisra I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message. Thank you. Kind regards, Hotpoint.

@HotpointSupport please help. Not unreasonable for customers to expect a service when they've paid for it.

Impressed by @HotpointUK 's determined efforts to evade warranty promises made during a purchase from @currys. Since when, has the warranty been attached to the address on the credit card rather than the address to which the appliance was delivered? Ingenious! #CustomerService 😡

@apoliticaleye I am sorry to see this Alan. Our WhatsApp platform is not an instant/live chat messaging platform but I am pleased you are now booked. Please send us a DM if you need any further assistance

If you need to book a repair on a brand new @HotpointSupport washing machine do it online via Whatsapp. The telephone number takes you through a lengthy confirmation process only at the end to tell you nobody is available to help. And whilst whatsapp is also agonisingly slow, even suggesting I phone the help number dead on 8am like a GP surgery rather than a white goods supplier, they eventually got me to an engineer date.

@justjheel We will continue to respond to your DM

@HotpointSupport This issue has been looked at and I am being told there is nothing I can do as it is been decided it’s unrepairable and the fridge is bowed so classed as cosmetic

@justjheel I am very sorry to see this Justine. Please send us a DM with your details so we can look into this for you

@HotpointSupport My fridge ( with 10year parts guarantee) is 21 months old . It stopped working with no power at all. You arranged an engineer which took over a week and he said that due to an internal issue it was bowed at side and therefore unrepairable . So what now????

@dotkronda I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message. Thank you. Kind regards, Hotpoint.

@HotpointSupport we have tried to ring you without success to ask about our recently purchased fridge freezer which is icing up on the freezer door, around the seal and the drawer fronts. Do we need to request an engineer?

@GerJonnimo Hello, I am sorry to hear that you have faced an issue with your engineer. Please contact us via private message, so we can assist you with this. about

@HotpointSupport shocking service from engineer Yonas in Sheffield twice now. Last time he wouldn’t park on the road (even though we told him we’d pay the parking) so drove off and today he marked us out without ringing the bell or calling (he phoned on the 1st failed attempt).