Hotpoint UK

@nickthomas1968 As we are not able to look into the account we are unable to advise further but if you would like us to advise on this please send your full name and title, first line of address and postcode, contact number and email address via DM

@HotpointUK No thank you. I would like the replies to remain public.

No @HotpointUK . If an engineer has to remove an item of clothing from the user inaccessible sump, then there is a fault with the washing machine. That's not a user error, and there will be no call out charge of £75. This was confirmed on the day by the engineer. #ConsumerRights

@nickthomas1968 I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message. Thank you. Kind regards, Hotpoint.

@HotpointUK I'm not an Engineer either. But, I do know how to use a washing machine. I put dirty clothes in through the door in the front. And, after the cycle is complete, I take the clean clothes out from the same door. That's the normal process.

@nickthomas1968 As we are not engineers, we are unable to advise on how or why this has happened

@HotpointUK The engineer identified that a garment had become lodged in the drain sump and removed it. That resolved the issue; however, I have since been informed that a £75 call-out charge applies on the basis that this is considered user error.

@PrezzyBack I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message. Thank you. Kind regards, Hotpoint.

@HotpointUK never ever buy any of their products. Selling washing machines with fire hazards known to them, mine just caught fire and they refuse to help. 2 year old child in the house, luckily I was in the kitchen when it happened

@LauraManniyoo4 Hello, I'm sorry to hear this Can you send us DM,we can have a look for you

Condenser brok 2 weeks ago dishing out smoke &setting fire alarm off cancelled appointments and numerous phone calls & complaints finally a “senior engineer” came out and fixed it deeming it safe yday morning I ended up calling fire brigade out for my fixed condenser @HotpointUK

@tzw_tonik I am very sorry to see this. Please contact our home delivery team on 03448111211 to discuss this further

@HotpointUK Ordered a washing machine last Friday. Received an email saying delivery today. No emails, no calls, no text messages today. Called your customer service team to be told it was out of stock and can't be delivered until 14th April. Not the best service!

@Futts23 I apologise for the inconvenience, however, for us to look into this correctly, we would need your details so if you would like to send these via DM please do so we can look into assisting you today

@HotpointUK I believe it’s waste of time. The fridge freezer is 2 weeks out of warranty. Despite it replaced within the year for being faulty already. The new machine is less than a year old. The part and engineer will cost as much as a new machine. What a terrible company to deal with.

@HotpointUK I called last week, spent an hour trying to speak to a human.Failed.Eventually organised a call back for this morning.Only to be called by a BOT. Really ?What a joke.This is all for my faulty Fridge Freezer which is only 13 months old which has already been fixed.🤬🤬

@Futts23 I am disappointed to hear this, would you like to contact us privately, so we can assist you further?

@HotpointUK Agent was useless. Kept getting cut off. Then he just hung up.

@Futts23 I am sorry for this. You will get through to an automated system first and then you will be put through to an agent

@HotpointUK Tried that and it’s still a BOT. Asked for various numbers which I gave but weren’t correct apparently. So no help whatsoever. Do you not have Human beings at the company ? Anyone that maybe speaks English ?

@SophieAimeeR @HotpointSupport @h_bulgurlu @CanDincer83 @akingarzanli @GE_Appliances @HotpointKenya @Beko_Global Hello, I'm sorry to hear this Can you send us DM we can have a look for you

@SophieAimeeR @HotpointSupport @h_bulgurlu @CanDincer83 @akingarzanli @GE_Appliances @HotpointKenya @Beko_Global Hello Sophia, I am sorry our managers do not call/chat with customers, so Daniel did advise you correctly on that.

@apoliticaleye Hello Alan, I am sorry for the delay in getting your brand new appliance, back up and running again. If you would like further assistance, please do contact us on private message, and we will look to assist you today :)

After @HotpointUK have taken nearly 6 weeks to repair a brand new Washing machine they have just sent me an email and a text message asking for feedback. Firstly that they thought that might be a good idea made me howl with laughter and that the fish eye 1-5 Questions are in reverse order i.e. 5-1 and not 1-5 in the hope when you mean utterly hopeless you accidently might tick Brilliant tells its own story. Don't say I didn't warn you.

@SophieAimeeR @_HelpCare0 Good morning Sophie, this is Toni, from Hotpoint's customer service team, please contact us on private message and i will look to assists you further today, we are open until 3.30pm.

Hello. We would be pleased to continue our conversation through a private message to provide you with further assistance.

@Southernalien72 Please send your details via DM so we can look into assisting

@HotpointUK Hi I purchased a brand new hotpoint washing machine from a local retailer in Ireland I installed it last nite but matching won’t work the door won’t open I have tried the manual release but no joy the machine just clicks a couple of time if I try to run a cycle

@HotpointUK hi I posted a complaint about about one of you machines and tagged @HotpointIreland I was contact by and account claiming to be your customer service and nearly got scammed , #scam

@TilburyK13 I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message. Thank you. Kind regards, Hotpoint.

@HotpointSupport @HotpointUK this oven has been nothing but hassle since bought from @ao less than a yr ago any chance getting this fascia replaced before anymore cracks?

@MarkLNoel Hello, I am sorry to see this. Is it a grill pan she needs or a grill pan handle?

@HotpointUK Hi guys my mum had a HDE6VDB1 delivered by Argos and on delivery was told it doesn't come with a grill pan but clearly on their website it says it's included, are you able to help or do I need to reach out to Argos?

@muns80y I am sorry to hear about your experience. If you need further assistance, please feel free to send us a direct message. Thank you. Kind regards, Hotpoint.

@DandG_Global @HotpointUK what a shower of shit! 3 engineers coming to repair an appliance, caused more damage not only to the appliance but also to my kitchen. Ripped the electrics out, caused more damage by not fitting parts correctly and now being fobbed off by you both!!