isabelle chan

@SamsoniteUSA Thanks - unfortunately I am in Vietnam and dont see any service locations :(

@isabelle0184 Hi! Each Samsonite region has its own website and warranty info. Please visit your local Samsonite website for details. Here’s a link for more information. samsonite.com.hk/en/service-and…

@SamsoniteUSA I am located in vietnam and need to bring in my carry on bag for fixing under the 10 year global warranty. Where can I bring it in hanoi? I cannot see licensed stores. Thanks!

@AskCapitalOne Can you send me the link to DM you directly? Not allowing me to do so

@isabelle0184 Hey there, Isabelle. Can you DM us details of what exactly is going on? ^VS

@CapitalOne I have been a customer of yours with venture x credit card. I have been paying my phone bill thinking I would have protection for my phone. I am leaving the country, and after a week of back and forth, I am unable to get this claim processed. Extremely frustrated

@TurkishAirlines complaint about your staff Eyup Kirkaya on TK2174 from Istanbul to Ankara. He made us check in the only carry on we had saying no space. Plenty of overhead space and now customers coming on plane have the same size bags. What? Why? Please train your staff.

@TurkishAirlines horrible service on TK2174 from istanbul to Ankara. I would like to complain specifically about Eyup Kirkaya. Made us check in the one carry on item we had saying no space. Look at all this space. Absolutely no sense. Please train your staff better

@TurkishAirlines I know you’ve changed your points redemption system recently. It’s so much worse than before — really disappointed by the change.

@united just flew on the Jun 30 flight from IAD to Munich and wanted to give a special shoutout to your flight attendants on UA108. Outstanding customer service and so kind and patient with my baby. Special thanks especially to Caroline.

@HiltonIstanbul I went to your spa at hagiasophiamansions and asked for a receipt. It’s been 10 days of constant calls and messages and still nothing. Very frustrating to see this of a five star hotel.

@fitbit how long is charge 4 main piece supposed to last? The plastic clip portion just fell off after two years :( very disappointing quality.

@JWMarriottAnk word of praise to Ayşe in your food and beverage at the spa for her outstanding customer service. She was so friendly today and really made me feel welcomed. Thank you!

@MBonvoyAssist As mentioned, the issue is same process followed for the stays mentioned above. Now saying won’t be credited because considered third party. Need consistency — what’s different this time than the same times I mentioned?

@isabelle0184 Hello Isabella, we saw your message. Please send us DM with your stay and contact details, so we can look into it for you.

@JWMarriott stayed at your istanbul Bosphorus property MANY times. Points were not credited per previous practice. Not listening to the customer and at this point I’m just giving up

@MBonvoyAssist I don’t understand how those stays got the credit but Oct 27-28 didn’t. There needs to be consistency.

@MBonvoyAssist I stayed at the JW istanbul Bosphorus Oct 27-28 and still don’t have the points or nights credited. My embassy made the reservation. I was told that because it was through a third party, the points don’t apply. If you look at Oct 13-17, Aug 15-16, May 15-16, same process.

@TurkishAirlines flew today from istanbul to Ankara and you changed a purchase seat for my three year old to another one where you expected him to sit alone. Absolutely outrageous. The team told me to figure it out with the other passenger.

@Lufthansa_USA @united @united can you let me know based on the info in thread. Very unfortunate that the miles can’t be credited. Makes things really frustrating for future flights.

@isabelle0184 @united After flying the segments, it is unfortunately not possible to redirect the credit request to an other loyalty program, at least with Miles&More. You can check it with United as well, in case they handle this differently. 2/2 /René

@Lufthansa_USA I flew your airline on July 5 and have been having a hard time getting my miles credited. It looks like based on the class you will not credit on Turkish airlines. Please let me know how I can switch to include my United account instead.

@TK_HelpDesk The link doesn’t work when I try to submit. Says system error…

@isabelle0184 Hello, I understand your concern. Please refer to the following link in order to claim your missing miles and include your membership ID, a copy of your ID or passport and the boarding passes of the flights. bit.ly/TK_FeedbackForm ^Ozan

@TurkishAirlines very poor system. Called your customer service to get my miles credited because they didn’t show. They tell me to call another number and another one. Please fix. This is very poor service for an email line that prides itself as five star