Jan Williams

@thisisunfolded can you help me out with your swapping system. None of the swap posts seem to say what they want to swap for? Is it possible to make that a prerequisite question for posting?

@triodosuk My card needs a pin entry so often that I keep getting caught out on tube journeys and have to swap the card I’m using which then restart the fare cap! I love what you do and proud to have an ethical bank but it’s so frustrating. Is this something you are looking at?

@rudehealth don’t suppose you have seen this tweet ☝️🤞🏻

@rudehealth I’m struggling to find your Gluten Free Honey puffed oats in physical shops. Any ideas of where to try? My mum is a Coeliac and loves them 🙏🏻

@SW_Help Hi @SW_Help it looks like the smart card wasn’t registered to my account. I have tried and get this error message. Any ideas?

@janLW99 Hi, we have been advised that you can view these by logging into your SWR account, where these should be shown under 'My Seasons' in the menu column ^AJ

Hi @SW_Help. Is there any way of checking how many journeys you have used on a flexi ticket?

@SW_Help Thank you I’ll take another look

@bppulseuk Do you know what would have been great, if the person I had spoken to had told me straight off that BP have no engineers working at weekends.. having to leave my cable hanging out of the unit and drive 2 hours home and hope I can find a fixed charger.

@janLW99 Hi Jan, I can see the advisor is dealing with the stuck cable request, I have chased this with her.. She will contact you shortly. Please can you direct message me your home address so we can update this on the ticket for you.^Anzaila

@bppulseuk I can see how your roll out is going well. 30 minutes stood in a carpark trying to start a charge speaking to your operator and now my cable is stuck in the machine and I have to come back and check if it released in 30 mins. Well and truly ruining my day out 🙌🏻

@bppulseuk Hi it’s 878. The operator said it had been marked as needing device on the 7th Nov. Shame they aren’t maintained

@janLW99 Hi Jan I am really sorry to hear this, please can I take the serial number of the unit. ^Anzaila

@LoddonP would it be possible for you to stop taking balloons to community events?! It’s sad seeing them fly away impacting the environment.

@SolarTogetherUK @RushmoorCouncil @Kerner_JR @BasingstokeGov @hantsconnect Thank you Jazz

@janLW99 @RushmoorCouncil @Kerner_JR @BasingstokeGov @hantsconnect Hello Jan, the time it has taken for you to get your Solar Panels is not within the time frame we set for the scheme in your area and we're very sorry about this. I have escalated this complaint to your installer so we can get this resolved for you. KR, Jazz

Still time to register your interest if you’re thinking of installing solar panels and want to join Solar Together Hampshire, which brings together Hampshire homeowners and SMEs, to get solar panels at a competitive price. Registration closes 23 March. solartogether.co.uk/rushmoor/info/…

@RushmoorCouncil @Kerner_JR @BasingstokeGov @hantsconnect @SolarTogetherUK Please be more open and honest with the people signing up in your area, I stupidly assumed the procurement process would have made sure it could be fulfilled in a reasonable time frame and offer lower prices by buying in bulk. Not the case.

@RushmoorCouncil @Kerner_JR @BasingstokeGov @hantsconnect @SolarTogetherUK Hi Rushmoor, Solar Together have responded to say that possible delays are a possible downside to being in a buying group but the buyer is getting lower prices.

@SolarTogetherUK @tweety2b I have been wrong before and happy to be proved wrong again. Are you able to confirm what % of the Hampshire 2021 has been delivered?

@janLW99 @tweety2b Hello Jan, We've responded to your complaint on a seperate thread. Can you send us your customer reference number so we can look into this for you and do what we can to help.

@SolarTogetherUK @tweety2b Can you tell from the amount of tweets I have done how frustrated I am by the process. Taking the conversation offline hides from potential customers the reality is they will be waiting for a very long time and the supplier isn’t obliged to say how long that is.

@Sarah_Hants @SolarTogetherUK I wish I had done the same!

@janLW99 @SolarTogetherUK Yesterday we recieved an email saying that they'd moved supplier, that installation would be 3-6 months and the quote had risen by £1K! It bought it closer to a local suppliers quote. So I cancelled the contract with Solar Together. No trust, poor communication.

@SolarTogetherUK Deeply disappointed that we have been waiting for 7 months for our Hampshire Solar together panels and that the contractor cannot give us any date for installation other than 'hopefully first quarter of 2022'.

@BonusExposure @LewishamCouncil @SolarTogetherUK I’m 13 months in getting my recommendation through Solar Together Hampshire and still have no panels!

@LewishamCouncil @SolarTogetherUK What about telling the residents how the installation of solar panels has not gone to plan and how residents have been mistreated and threatened when they decide to cancel it.

⚡Last chance to register for discounted solar panels with @SolarTogetherUK! 🌞 Solar panels can reduce your energy bills and your carbon footprint💚 Find out more and register by midnight tonight⬇️ solartogether.co.uk/lewisham

@SolarTogetherUK @MayorofLondon @Essex_CC @CambsCC @Kent_cc If you sign up to this keep on top of your installer because Solar Together won’t do it for you. I am 13 months on from getting my personal proposal for Solar Together Hampshire and still don’t have any solar or any idea when I will!

Personal Recommendations are out now, take a look today! If you have any questions, please feel free to contact our helpdesk. #SolarTogether #solar @MayorofLondon @Essex_CC @CambsCC @Kent_cc